Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A fair price and speedy delivery. No complaints at all”

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Posted 2 years ago

“Still haven’t received the order”

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Posted 2 years ago

“Too long in delivery, inability to speak with anyone. Many issue delivery timescale.”

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Posted 2 years ago

“How can I write a review when I haven’t received the order yet I don’t even know if the order has been dispatched from your shop yet it’s nearly a month since it was ordered so as you can guess I’m not very happy”

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Posted 2 years ago

“Fast service”

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Posted 2 years ago

“I was waiting for my item 3 weeks and then I decided to cancel my order. 3 weeks!!!!”

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Posted 2 years ago

“We ordered our dog food over two weeks ago- it never showed up!! It has been “dispatched” a week ago, with no further updates. Unacceptable”

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Posted 2 years ago

“It has not arrived after weeks.”

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Posted 2 years ago

“Goods not yet received”

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Posted 2 years ago

“When the weebox rolls came the box was not in the best of condition, when opened only 4 of the rolls had not been squashed open, due to the way it had been handled. Could have been courier or stock people. Had to go and buy more so did not save money. Its a shame as it would have saved time and money.”

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Posted 2 years ago

“Item arrived early, as described and ideal.”

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Posted 2 years ago

“Order placed for frozen puppy food 🫤 Waited two weeks still not arrived had to cancel”

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Posted 2 years ago

“Haven’t received the product after countless emails I am getting nowhere !! Absolutely awful company should not be trading , I would advise they are avoided. Hopefully I can get my refund”

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Posted 2 years ago

“Ordering was easy on website, delivery there’s no notifications had to email to see when order was coming that was answered really quickly and after email I had a notification and was delivered 2 days later but just ordered again and same thing no email about order expected delivery so will need to email again direct, all staff friendly and food is great it’s only this delivery that lets it down”

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Posted 2 years ago

“I still haven’t received my order after nearly 3 weeks since placing it”

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Posted 2 years ago

“Terrible service only received one of the dog beds that I ordered, so now £50 out of pocket. Told by automated email that the 2nd bed was on its way but still nothing so I have reported this company to trading standards as it seems there are many people in the same boat as me! Avoid dealing with this company! They do not answer phone & all emails are just automated!”

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Posted 2 years ago

“Just the same as the other reviews, placed my order on the 17th January 2023 and it's now the 31st no sign of my dog food and they have now stopped replying to my emails and they dont answer the phone. I have paid £44 and received nothing. I strongly advise not to use this company, I have made a complaint via the SHOP app and I'm waiting to hear from them hopefully they can sort this out and get my refund.”

Helpful Report

Posted 2 years ago

“After over a fortnight’ of waiting for my product which I purchased I’m still left waiting ! I have emailed the company 3 times and rang and left a voicemail to ask for a update on delivery. As yet no customer service staff has bothered to actually contact myself to update and apologise. Only automated email response. Very poor service, poor communication and won’t be purchasing again or recommending this company to other companies. Requested a full refund now !!”

Helpful Report

Posted 2 years ago

“Is this a joke…. I’m still waiting for my dog food to be delivered , ordered on 9th Jan! My dog would be dead if I had to rely solely on your company for his food!”

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Posted 2 years ago

“No tracking number , no delivery though money taken very quickly!!!AVOID”

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Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews