Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

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Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“Much too long delivery, not yet received, try to pretend being a small family business but they all claim this but are probably part of a huge conglomerate 😡😡”

Helpful Report

Posted 2 years ago

“Spud’s food still not arrived Dreadful service will not be using in future Please refund money”

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Posted 2 years ago

“Shambles. Ordered weeks ago. Not delivered. Requested cancellation. No answer. Avoid.”

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Posted 2 years ago

“prompt delivery very well packed will buy from this company again”

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Posted 2 years ago

“Item took a very long time to be delivered and when arrived, the product was faulty”

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Posted 2 years ago

“Just don't do it Just don't do it: No personal communication and they state that your order is being taken but there is no tracking information provided. They claimed Royal Mail 2nd Class post and the it took two weeks for the food to arrive. I'll never use them again”

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Posted 2 years ago

“Had to wait 3 weeks for the dog food which is unacceptable as I ended up running out completely so had to go & buy some elsewhere inbetween. I couldn’t get through on the phones so left a message & nobody returned my call.”

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Posted 2 years ago

“We have not yet received our order”

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Posted 2 years ago

“Very poor service, ordered dog food a week ago no sign of being shipped so contacted via email to be told it will be shipped asap, day later still no sign of shipping emailed again. Now been told order cannot be fulfilled, obviously they don’t care about how we will feed the dogs. Now left to try and find specific brand from another company, out of pocket and still trying to get a refund but having no response from emails”

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Posted 2 years ago

“Great coat for my dog. Perfect fit and good quality”

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Posted 2 years ago

“Ordered 25 days ago and still waiting. Tracking systems rubbish as no tracking number, probably because no order been or being sent out. Twice requested refund! If no refund will take as far as I need for my money back!!”

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Posted 2 years ago

“Don't even bother ordering from this company. Delayed delivery so I asked for a refund, still waiting after 1 month for this to be refunded. The owner Will comes across as kind amd helpful but completely ignores you when you want your money back.”

Helpful Report

Posted 2 years ago

“I wouldn't recommend this company at all. Still waiting on one order coming that was ordered on the 8th January. They lied about it being dispatched and gave clearpay the tracking number from a second order I had placed a few days after the first. My order finally "went to the warehouse" and has been sat there supposedly for three days waiting to be picked up. Horrendous customer service”

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Posted 2 years ago

“Excellent”

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Posted 2 years ago

“The order took some time to arrive and communication wasn't good but the items, when they arrived, were fine and just what had been ordered.”

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Posted 2 years ago

“My order still hasn’t arrived. order was placed 21 days ago. Feedback from the company states it has been shipped but they cannot provide me with a tracking number so I don’t know if I’ll ever receive my order. They do not respond to refund requests. Highly unprofessional and I will never order another product from this group.”

Helpful Report

Posted 2 years ago

“Terrible company will not be purchasing from them again. Placed order over 3 weeks ago now still not received, tried called ridiculous American answer phone message, left message to cancel order, still nothing, now received email to review company/products! What a joke!”

Helpful Report

Posted 2 years ago

“Ordered a £45 dog bed 12 Dec 22, its now 26 Jan 23, multiple emails sent with multiple excuses in return, been waiting for a refund for nearly a month. Based on the reviews this company shouldn't be allowed to do business. DONT USE.”

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Posted 2 years ago

“Ordered in November, didn't receive the order and I'm still chasing a refund after nearly 2 months”

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Posted 2 years ago

“As with others..... order dog food, pay for item, no delivery and no refund. STAY WELL AWAY”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews