Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

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Not In The Dog House 5 star review on 7th September 2023

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Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“Took over 3 weeks to receive order and didn't response to emails or answer the phone when trying to contact asking where the order was. Delivery company left on doorstep in plain view of the road when I wasn't in.”

Helpful Report

Posted 2 years ago

“Cowboys. Offer discounts and take money for items they don't have. Had to get bank involved to get refund. Took a month.”

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Posted 2 years ago

“Quality of product is very good. Delivery took a lot longer than originally identified. However communication was good to support this deviation.”

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Posted 2 years ago

“As with lots of people, now a month after ordering food and nothing received. Emailed and had some brief correspondence. No one answers phone - just get another email saying 'dispatched' with no tracking available! Wont be using again”

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Posted 2 years ago

“I have been searching for a quality food storage box, this was better than options available from another large site.”

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Posted 2 years ago

“I have already submitted a review”

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Posted 2 years ago

“Delivery took a long time to appear”

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Posted 2 years ago

“i ordered my item in december waited and waited till after january after so many attempets to contact no reply after ages of waiting i sent a message to cancel considering i ordered before christmas 16th untill10th of january and still no parcel so i decided to cancel they did that really qwick but to ask for my money back its a joke no contact no phone and no care i wont buying from them again rather put my money with a company that cares about animals and not the money coming in”

Helpful Report

Posted 2 years ago

“Nobody takes ownership / responsibility for orders and delivery. It took many emails and four weeks to get my delivery, finally I gave a deadline for delivery with a threat of further action should that not be met! The order finally arrived.”

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Posted 2 years ago

“Perfect fit and quality product.”

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Posted 2 years ago

“Not the product at fault in any way, but 2 lost deliveries and then a final request to cancel and refund the order and then they finally deliver the dog food! The whole process took over 6 weeks, so no, I'm afraid we won't be ordering again, which is a shame as we'd love to support a smaller company rather than Amazon!”

Helpful Report

Posted 2 years ago

“Poor service but I received the product in the end. Ordered a dog crate in December and sent three emails chasing company, heard nothing about delivery two weeks later. Tried to call and no answer and none of my message were returned. Out of the blue mid jan the order is delivered, all correct and working ok hence the 3 stars but communication with this company is terrible. Will not order again.”

Helpful Report

Posted 2 years ago

“Never received my delivery. Despite numerous emails to the company requesting a refund no refund received. Terrible customer service.”

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Posted 2 years ago

“Order not received after almost 1 month Do not use this company. Details being sent to relevant authorities if order not received in next 7 days”

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Posted 2 years ago

“Not happy due to still not received my item that was ordered on 02/01/23 and had no response when I’ve emailed. Absolutely disappointed.”

Helpful Report

Posted 2 years ago

“Order not received even though they have taken the money (which they should not do until its dispatched). Impossible to get hold of. Will not be using again and would not recommend anyone else using them either”

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Posted 2 years ago

“No order yet dog food was order28 Dec 2022”

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Posted 2 years ago

“still waiting on delivery since beginning of jan,wont be ordering again.”

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Posted 2 years ago

“Would not order again . Items arrived after 3 weeks !!! Could not get hold of them”

Helpful Report

Posted 2 years ago

“Waited 26 days for a deliver that was meant to take 3/5 working days Customer service appalling could not speak to a person just a automated service kept saying same thing”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews