Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“Slow delivery, slow replies and one of my items was missing which emailing about didn’t get any response back and still got to pay for it.”

Helpful Report

Posted 2 years ago

“Do not use this company. As with other customers, money has been taken but no goods. Not responding to emails & telephone cuts off. AVOID AT ALL COSTS”

Helpful Report

Posted 2 years ago

“Fantastic tweed XL bed for are pet he loves it and sinks straight into it!!”

Helpful Report

Posted 2 years ago

“Same as everyone else. Bought dog food on the 14th dec, was told it was despatched then received an email saying sorry for the delay... We will tell you when its despatched - very confusing!! U requested a refund/cancellation on the 3rd Jan and again on the 17th jan and still waiting. Spoke to my bank who said no refund has been initiated still. Fuming - AVOID AVOID AVOID!!!!”

Helpful Report

Posted 2 years ago

“I asked to cancel the order, and it was acknowledged to cancel. However it still turned up. Even though I had reminded them on three occasions that I have cancelled it.”

Helpful Report

Posted 2 years ago

“Disgraceful service I'm sorry to say. Whenever I (at least 4 times) called to find out about my order, the phone always went into automatic answer mode informing me that someone will call back within 48 hours. Fair enough. Three weeks later, I'm still waiting. Email enquiries have also gone unresolved. I'm not a difficult person, I just expect a reasonable level of service. My order has now finally arrived. Not good...”

Helpful Report

Posted 2 years ago

“Still waiting on rest of order. Emails are hit and miss as to whether they respond.”

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Posted 2 years ago

“My feed has still not arrived!”

Helpful Report

Posted 2 years ago

“I seem to have had a similar experience like many disappointed customers. Two items for my dog were ordered back in early November 2022. They have never been received despite apparently having been sent three times. Numerous emails, just under 30 telephone calls, facebook and instagram messages have all gone unanswered. I feel incredibly sad that if this is a genuine small company they are struggling to fulfil orders and not being upfront with customers. May I suggest to all of you who have had the same issues - keep a record of the number of times you have tried to contact this company and how. If you paid by credit card or paypal approach them to recover your money if your goods have not been received within 30 days unless the company has advised of and provided a reason for the delay. If you paid by debit card go to your bank and ask for a chargeback. It is your money you have paid over for goods and if you have not received them you are entitled to your money back. Finally, it is important that you all contact trading standards. The more times they are advised of the failure of this company to fulfil paid orders the more likely it is the company will be investigated. Be fair, be kind, be honest. This company should behave in the same manner. If the company is genuine, it will stop taking orders until they have resolved whatever mess they find themselves in.”

Helpful Report

Posted 2 years ago

“Having waited some time for my order, or promised tracking no. to arrive, I became alarmed after reading reviews from previous shoppers. Happily my order arrived unannounced so all's well. Seems to be a break down in communication between this company and courier service. While both could seem to be at fault, the demands placed on delivery services are going through the roof. I suggest a little patience and hopefully your parcels will be delivered. All is not lost. I would deal with this company again ,product and price were fine if a little tardy in getting here. Happy customer, David McNaught”

Helpful Report

Posted 2 years ago

“I thought the email asking for my opinion was a joke. Ordered on 24th Nov because my dogs were desperate for food and only this company showed stock. Still waiting. No food. No refund. One of my dogs died (did change of food contribute?) All negative reviews are deleted and I have seen many unhappy customers. I want my money back.”

Helpful Report

Posted 2 years ago

“Thank you for the prompt delivery of my dog’s coat - it fits perfectly and he looks so smart!”

Helpful Report

Posted 2 years ago

“I have not received my products. I ordered 21 days ago. I was told 7 days ago the products were on the way but the tracking shows that they have not left yet. It's a shame as I want to support a family-run business.”

Helpful Report

Posted 2 years ago

“Do not but from the company. I ordered some coats on the 14th of December when still haven’t even been dispatched. They are ignoring my emails and I can’t get through to them on the phone. I got an email about a delay In dispatch on the 21st of December and I haven’t heard anything since”

Helpful Report

Posted 2 years ago

“Poor service, my telephone message was not returned and although on the whole my emails were answered promptly, I was not given much information. This was my first time buying from this business and will be my last”

Helpful Report

Posted 2 years ago

“Placed an order for £58 on 11 December 2022. No order received, no tracking information received. No answer on customer service telephone line when called. Had requested a refund on two emails. No response from any emails I have sent in the past week. So, I am now out of pocket £58, with no indication of what is now happening with this transaction. Very disappointed. Will be reporting to trading standards.”

Helpful Report

Posted 2 years ago

“Order placed 10th December 22 for 2 dog jackets Not received them. Promised order on its way 10th Jan. Still not received. Now 24thJan. My money has been taken. Not able to contact via phone or email despite repeated efforts. Disgusted.”

Helpful Report

Posted 2 years ago

“Ordered a rain coat for my dog on 8th January. Contacted NiTDH on 14th Jan as not received. I was advised it had been despatched and I should receive tracking info..none sent. Item still not received and definitely not despatched. Contacted customer service again on 20th January. Told item probably lost in the post. I have requested another be sent and received by 28th or a full refund required.”

Helpful Report

Posted 2 years ago

“I’m so disappointed I ordered goods on the 1/1/23 and to date have received no goods I’m giving them the Benefit of the doubt Waiting the hear back”

Helpful Report

Posted 2 years ago

“I placed my order on 1st January, 2023 and I am still waiting for it. I have informed Not in The Dog House about this on four occasions with no result.”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews