Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“Really poor customer service. Order eventually arrived 2 weeks late, I will be returning items.”

Helpful Report

Posted 2 years ago

“I ordered on the 1st Jan, was told within 5 working days it would arrive. After 10 days I asked why I hadn't received my order let alone any tracking info, they said sorry and told me my order had been dispatched. 5 more days later still nothing, so I asked for my money back only to be ignored. Then 3 days later someone else messaged saying sorry they weren't able to fulfill my order and that they would process a refund. So basically I was lied to the first time, as nothing had been dispatched. I am still waiting for the refund. I will NEVER use this company again. Appalled.”

Helpful Report

Posted 2 years ago

“Order process was good and the prices are competitive, however delivery was a shambles.. I ordered this product on 1st January after getting a puppy and it said delivery was 5-7days working days. I had a week's worth of puppy food from the breeder which started to run short. Eventually I had to travel miles to get some food as this did not turn up till 12th January (9 working days)!! The website said delivery may be delayed due to postal strikes, however this was delivered by APC (not on strike?). I also didn't receive my 'Your order is on the way' till 16th January. I think it would have helped to be given updates or an apology if running late. When the packages did eventually turn up, the one box was soaking wet (with food inside!). For my first order, this was not the 'Happy Pet Owners' 5* rating I was expecting.”

Helpful Report

Posted 2 years ago

“WARNING! DO NOT USE Order never received, been waiting two months Told item with local courier….. clearly a lie”

Helpful Report

Posted 2 years ago

“Nice online shop with good products car seat is of decent quality and easy to fit my pup seems to find it comfortable”

Helpful Report

Posted 2 years ago

“I placed an order on 6 November. A Rukka dog coat £65.99. Order number 111849. After numerous emails stating it would be late I cancelled the order and was told I would receive a refund. I still have not received my refund. What is very very frustrating is that I have emailed several times and left messages on 01423222413 and the company has not responded at all. I don't normally write a review of this kind but I hope by making it public I will get a response and more importantly get my money back! and ASAP!”

Helpful Report

Posted 2 years ago

“Very pleased with dog coat. Good quality and value. Paid for 5 day delivery which turned into 17 days. I did expect some delay with the state of delivery services these days but a proper explanation why it was being delivered and then suddenly cancelled to a much later date would have been appreciated. Hence the reason for a middle of the road rating.”

Helpful Report

Posted 2 years ago

“Ordered 6/1 and still not received my order, had to go to pets at home for food. They don’t reply to emails. Avoid avoid avoid. Need to contact the Bank Details Barclays A/C 90685240 Sort Code 20-82-14 for a chargeback.”

Helpful Report

Posted 2 years ago

“All good, thank you.”

Helpful Report

Posted 2 years ago

“I have still not received my order! Aprantly dispatched before Christmas, customer service not great! Will not buy from you again.”

Helpful Report

Posted 2 years ago

“I have requested in several emails the status of my order. The weeks go by and still no dog coat. I would certainly not recommend this company. I will post another review if I ever get my dogs coat. Stay away from this company,”

Helpful Report

Posted 2 years ago

“Ordered dog food. It took weeks to come. Contacted company 2 or 3 times. They kept informing me it was going to be delivered and they would send tracking. I informed them i was running out of food. The food still did not arrive. I then had yo purchase another bag of food which arrived the next day. I contacted the company for the third time and asked them to cancel the order. Agsin i was told the parcel is on yhe way. It arrived a couple of days later. Not really good enough. I order the dog food in plenty of time so that i dont run out but this was a ridiculous amount of time. Very poor and wouldn’t use again.”

Helpful Report

Posted 2 years ago

“I can’t rate this company any higher, as after nearly a month of paying for this item (£32.99 including P&P) it has not yet been received! I am not happy at all.”

Helpful Report

Posted 2 years ago

“Sought after mini bonios safety delivered”

Helpful Report

Posted 2 years ago

“order number 115311 first ordered on the 29/12/2022 17/01/2020 13/01/23 08/01/23 07/01/2023then on the 20/01/20 . I am not able to answer any of your questions as i have not recieved my order”

Helpful Report

Posted 2 years ago

“Cavapoo enjoyed the product (Forthglade) and I appreciated the fast reliable service. Will order again. Thank you.”

Helpful Report

Posted 2 years ago

“Lovely bed but took over a month for delivery and it’s too small .. Not not in the dog house’s fault though as it was over post strikes and delays and I should have measured up better.. probably being too tight on costs!! Doh ! That’ll teach me 🤪”

Helpful Report

Posted 2 years ago

“I’ve still not received the item………”

Helpful Report

Posted 2 years ago

“I'd be able to tell you if the coat had arrived!!!! I emailed you a week ago and you promised to dispatch another. Still nothing arrives , Im so under whelmed.”

Helpful Report

Posted 2 years ago

“Until last week very poor service. Dog food ordered middle of December order not received until 19th January. Would not use again . Have now discovered dog food not grain free. Absolutely no use to my dog. So my money is wasted. What a shambles.”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews