Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made and paid for dog food order at the tail end of 2022. Received an email stating the order had gone to the warehouse on 4 January and I'd be sent a tracking number from their courier when the order was collected. I've not received contact from a courier since or any delivery. I've tried communicating with the company to ask if the order has been dispatched, if so - when and who's the courier? Last response I had was on 14 Jan just stated "if you haven't received your tracking information yet, this should be with you shortly."”

Helpful Report

Posted 2 years ago

“Still not received dog beds order on the 4th December. Not able to contact by phone sent several email and been told they have been sent and then that they would send replacements. Have now take action with my Credit Card supplier and trying to get a refund. DO NOT BUY ANYTHING FROM THIS COMPANY.”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

“Long delay between order accepted and delivery- nearly 4 weeks, with no communication No responses to emails or phone calls (answerphone)”

Helpful Report

Posted 2 years ago

“Order placed 27th December still no goods received. Communication rubbish, no telephone number, be careful.”

Helpful Report

Posted 2 years ago

“I have not received my order, no tracking details and no one has replied to my emails, Facebook messages, or made any attempt to communicate for weeks. I have checked and the products still show as in stock. I would request a refund, but what's the point as no one is responding to me. Will leave it a couple more days before contacting my bank.”

Helpful Report

Posted 2 years ago

“The dog coat fits well, I was kept informed of the delivery and the coat arrived safely. Would use this company again.”

Helpful Report

Posted 2 years ago

“Delivery took a while but once recieved the products were great and I have a very happy dog!”

Helpful Report

Posted 2 years ago

“Still not recieved”

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Posted 2 years ago

“Do not ever order from this company. we ordered dog food for nearly £100 on the 14th of December and have still not received it. They keep putting us of, telling us that the order has been processed and we will get a tracking number "soon". Nothing. It is appalling!”

Helpful Report

Posted 2 years ago

“Order not received, multiple times requested updates as these were Christmas presents, which as at 17th January still not received. I have requested a full refund, but no response to my email as of yet.”

Helpful Report

Posted 2 years ago

“We ordered our puppies food on the 24/12/2022, today is the 17/01/2023 and we still have not received it. We bought a large bag and this was due to last as a long period of time. However, since we have not yet received it, we have to continuously go to pets at home to buy small bags of food. It's unacceptable!”

Helpful Report

Posted 2 years ago

“Still waiting for this item to be delivered which I ordered well in time for Christmas. It is now 17 Jan and poor doggy still has no coat. I have asked for a refund but had no reply.”

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Posted 2 years ago

“Quick dispatch and friendly communication”

Helpful Report

Posted 2 years ago

“Ordered on 26/12/22 and now 17/01/23 and no order and still no order. No communication after initially lying that it had been dispatched. Wish I had read the reviews before I ordered. Don’t buy from this company!!!”

Helpful Report

Posted 2 years ago

“I still have not received the goods ordered despite the customer service rep telling me that they had despatched the goods. And this is the second request for review that I've received. And no reply to my latest email telling them that I have not had the goods or any courier infromation”

Helpful Report

Posted 2 years ago

“I was looking for a dog coat that works with a harness & I found the biggest choice here. Great product from an appreciative independent seller. I'll shop here again.”

Helpful Report

Posted 2 years ago

“I chose this site to avoid using big retailers like Amazon, however, after nearly 4 weeks, my order still has not arrived. Customer service has been excellent, but I still wasn't given a clear answer when the company had actually dispatched to the courier or not. A full refund has been issued, with no questions asked, so can't fault the team, just the service”

Helpful Report

Posted 2 years ago

“I have still not recieved my order yet that I ordered beginning of December. I have requested a refund twice now and just been told your order is on its way. Will not be ordering again. And would like contact from the company to know when this will be arriving or once again would like a refund.”

Helpful Report

Posted 2 years ago

“Not received my items after 5 weeks”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews