Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a dog coat on the 28/12/22 . I received confirmation of order and on the 4/01/23 an apology for delay . I contacted the owner Will on the 13/01/23 as still no dog coat . He writes very polite e mails and he confirmed the dog coat had been dispatched and I would receive a tracking number shortly . However it is now the 17/01/23 and I have not received a tracking number or a date for delivery . I have paid for the dog coat but would not recommend this company as I am still waiting delivery !”

Helpful Report

Posted 2 years ago

“I'd give zero stars if I could, but I eventually received my items unlike a lot of other people. Terrible customer service. Will never purchase again. Glad to see the back of you. I don't believe my order was ever originally sent out. It was only when I got clear pay involved another magically arrived.”

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Posted 2 years ago

“Do not order from these people. Items ordered on 5th Dec still not arrived over 6 weeks later. They never answer the phone. To deflect emails they claim to have dispatched but it never leaves the warehouse. These people are sharks. Stay away”

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Posted 2 years ago

“I can't even believe they r asking me for a review lol I placed my order on the 14th November and only received it 16th January. 2 months later lol suppose better late than never lol”

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Posted 2 years ago

“EASY. FIT STRONG MATERIAL”

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Posted 2 years ago

“Order never received.”

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Posted 2 years ago

“still not received my items yet”

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Posted 2 years ago

“Service was good, I was kept informed as to despatch and delivery. However didn't like the 'pointy' bones, my husband had to cut the ends off.”

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Posted 2 years ago

“Arrived quickly fits perfect very happy with service provided”

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Posted 2 years ago

“The order arrived all intact. Slight delay in delivery but was kept informed by the company, so this was not a problem. Very happy with everything.”

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Posted 2 years ago

“Not received yet!!!!”

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Posted 2 years ago

“Dog food took nearly 2 weeks to arrive, when it arrived it wasn't as advertised on the website, I've emailed to enquire but had no response. Wouldn't recommend”

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Posted 2 years ago

“I have not received my parcel yet after ordering it on 17th December as a Christmas box !!!!”

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Posted 2 years ago

“A lovely dog coat delivered as promised and a perfect fit.”

Not In The Dog House 5 star review on 16th January 2023

Helpful Report

Posted 2 years ago

“Poor delivery”

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Posted 2 years ago

“Good price and communication as took a little longer to deliver than expected”

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Posted 2 years ago

“Still haven't received purchases and it's been weeks”

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Posted 2 years ago

“We haven't seen the dog bed yet alone used it. It's still in transit I know not where.”

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Posted 2 years ago

“I ordered dry barking heads dog food in October and I am still waiting for it. Numerous e mails and no explanation. Recency response saying it has been dispatched but if that was the case it should have been here by now. Do not use this company they do not deserve custom.”

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Posted 2 years ago

“Communication has been poor, not received my order for 3+ weeks now”

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Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews