Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“Took over 2 weeks to receive my order!!”

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Posted 2 years ago

“Love this dog bag”

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Posted 2 years ago

“Absolute disgrace of a company they need closing down. Would never buy from them again both times the same problems. They don't respond to your calls and emails . I have logged with trading standards”

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Posted 2 years ago

“Good products”

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Posted 2 years ago

“Placed my order on 19th December and at 16th January still not received. Received various emails saying it's been despatched etc., but nothing turned up. So difficult to get a response out of the business on what is happening - how long does it take to send an email to tell me, so I will recover my payment from my bank.”

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Posted 2 years ago

“Really lovely collars, very pleased. Service excellent”

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Posted 2 years ago

“Ordered in November last year, my order still hasn't arrived. How can you run a business in this manner? Customer service takes weeks to reply and they try to fob you off with an email that says order is on the way. When asked for tracking there is no reply... Avoid”

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Posted 2 years ago

“Order was extremely late and communication from them was less than inadequate. Will not be buying from here again”

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Posted 2 years ago

“Two items ordered - Dog coat and a Dog collar. Dog coat delivered and satisfactory. Dog collar was not in the package when delivered although it appeared on delivery note. Repeated requests to Customer Services for either refund or supply of the Dog collar have been ignored. Will not use Not in the Dog House again.”

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Posted 2 years ago

“Excellent service kept us up to speed with process, good delivery and great packaging. Item is super fits the dog well he loves it. Thanks guys.”

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Posted 2 years ago

“Never received my item, asked for a refund over n over, had to open a case with my bank to get money back Stay away from here Shocking service”

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Posted 2 years ago

“Delivery took a long time & wasn’t updated to let us know when items would arrive”

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Posted 2 years ago

“Terrible service waited 1 month for first crate, 2weeks for the second and 1 week for the third. Not been given an order number or a delivery date. None have arrived. No one to talk to on customer service. Asked for a call back no response now asked my money back. According to the website it’s out of stock!! Planning on going to Trading Standards”

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Posted 2 years ago

“Do NOT buy from this company They charged me £30 for 2 dog harnesses. They never arrived and never responded to any emails or telephone calls. They have basically stolen my money”

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Posted 2 years ago

“Very disappointed so far. Placed order 20/12/22, now 11/1/23 and still no sign of it! Queried what was going on as hadn't received dispatch email or tracking info. Even though the Web site promotes using both! Emailed company 29/12/22 to ask where order was. Quick response the same day, to say order had been dispatched and if missing could replace. Then a week later on 05/01, I get an email saying order has been dispatched! Bit strange since told on 29th it was already dispatched. It's now 11/1 and still no sign of order. Then laughably I get email today asking for a review. I will review the product if I ever get them, in the meantime I can only review my ordering experiences.”

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Posted 2 years ago

“i have walted since 20th of december for and ordwr over £50 and still not received”

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Posted 2 years ago

“the covering on the squeaky bone toy was chewed off in 15 mins and was a chocking hazzard”

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Posted 2 years ago

“Not received the order”

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Posted 2 years ago

“The dog bed is very light and uneven. When thd dog goes to sit on it the bed is upending cos its so light with not enough stuffing. Not happy at all.”

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Posted 2 years ago

“Still waiting on my second package - only received one and extremely late. Furthermore, the package I did received was ripped and torn. Very disappointed. As mentioned, still waiting on the second package arriving despite these being ordered at the beginning of December.”

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Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews