Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order mid February received an email saying slight delay which I had no problem with then received an email saying order ready in warehouse and waiting for courier to pick up after a week I asked for an update was told that they would chase up the warehouse waited another week and asked for order to be cancelled I was told refund would take 5 to 10 days I waited 13 days then emailed asking for an update got exactly same reply saying I would be refunded in 5 to 10 days as of yet no goods or refund !! How is this company still being allowed to trade ?”

Helpful Report

Posted 2 years ago

“I still have not received my delivery despite ordering over two weeks ago. Not happy.”

Helpful Report

Posted 2 years ago

“Ordered a dog bed on 11th March. After several emails asking where it is and being fobbed off with eventual replies it still hasn’t turned up. Like other people o have taken this up with my bank and they have refunded me the amount. AVOID!!”

Helpful Report

Posted 2 years ago

“Dreadful company. My order was placed on 30 March and my money was taken the next day. But the goods haven't been received and despite me cancelling the order Not in the Dog House will not provide a refund. Now the company will not reply to emails. They have lots of awful reviews on Trustpilot and I can see why. I will now be taking matters further as companies like this should not be allowed to continue to trade - how is their behaviour different from theft? Please learn from the experience of past customers and don't buy from Not in the Dog House, there are plenty of reputable and reliable companies you can go to.”

Helpful Report

Posted 2 years ago

“Brilliant drying bag - my dog came out clean and dry after a ride home in the car from a very muddy walk. It has the additional benefit of making him completely calm whenever I put him in it. Marvellous!”

Not In The Dog House 5 star review on 17th April 2023

Helpful Report

Posted 2 years ago

“I have been waiting three weeks for my order and still not recieved it and customer service are no help don't order anything from this company”

Helpful Report

Posted 2 years ago

“No sign of my order, no tracking details were given, now customer service aren’t responding to my emails. Terrible.”

Helpful Report

Posted 2 years ago

“Please do not use this company - you will not receive your order, no refund, automated replies.”

Helpful Report

Posted 2 years ago

“Similar to other posters, I have been trying to get a refund since February for a product that was not delivered. Not sure where to go with this.”

Helpful Report

Posted 2 years ago

“Weird company that never sends out your order and doesn’t refund your order.”

Helpful Report

Posted 2 years ago

“Same as everyone else no product delivered no refund..I should have read reviews… how can this company get away with this .. it’s disgraceful treating people this way .. it’s theft..reported to my bank..bad company”

Helpful Report

Posted 2 years ago

“Do not buy from these people. They have taken payment and not sent me any order confirmation or send the products I paid for They don’t respond to emails Reported to Google”

Helpful Report

Posted 2 years ago

“NON DELIVERY. Dishonest claims on automated emails. No response to telephone messages. I will take formal action to obtain goods or be given a full refund.”

Helpful Report

Posted 2 years ago

“Do not order anything from this website!! I placed an order back in January, was told the delivery was 'lost' so they were to send a replacement. There was so sign of the replacement so i was advised they would refund the money. It's now April and there's still no sign!”

Helpful Report

Posted 2 years ago

“I have been waiting for my dog food since 17th March they don't answer my emails and the phone is constantly engaged.I won't be ordering from these again.”

Helpful Report

Posted 2 years ago

“I ordered nearly 3 weeks ago and I have yet to receive my order!”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS COMPANY. Order not delivered, cancelled but no refund. No one to answer the phone, they do not reply to emails or messages. Absolute disgrace.”

Helpful Report

Posted 2 years ago

“Waited a week for item to be dispatched and only received a “sorry your order is taking a little longer than anticipated”, asked for a refund and was told to wait 5-10 working days and I still haven’t received the money on day 13”

Helpful Report

Posted 2 years ago

“I ordered 4 bags of dog food over three weeks ago. Nothing has arrived yet, so I can only rate the service as very poor.”

Helpful Report

Posted 2 years ago

“Your company is the worst I've every experienced in terms of customer satisfaction. The goods were delivered very late and I am still awaiting a refund several months later. I will NEVER use Not in the Dog House again.”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews