Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

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Not In The Dog House 5 star review on 7th September 2023

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Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“Placed an order, paid 2nd class delivery, this item did not arrive. Contacted customer services they said it had been despatched, still didn’t receive so contacted again to be told they have sent another out. Revieced nothing and still not got my full refund. DO NOT USE”

Helpful Report

Posted 2 years ago

“Not received order and can’t get hold of company. Do not use!!!!”

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Posted 2 years ago

“Still notceven received item No help from you whatsoever”

Helpful Report

Posted 2 years ago

“Still not received my order. Not update since it’s been “shipped” no tracking number either”

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Posted 2 years ago

“Ordered 15 days ago, was sent an email advising that order was dispatched and would take 5 working days, still not here and little help from the supplier. Will give it a further few days and ask for refund if no progress”

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Posted 2 years ago

“Unfortunately I didn’t receive my item.. nor a refund as of yet.. I ordered in dec 22 for a present.. it’s now march23 still no refund.. shocking treatment., and now withholding my refund..”

Helpful Report

Posted 2 years ago

“Do not buy from this company. Failed to fulfil my order, never deliver the product and then failed to refund. Chased and chased, provide empty promise. In the end, I had to contact my credit card company to file a chargeback dispute. Don’t waste your time and buy elsewhere. Terrible company”

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Posted 2 years ago

“Ordered over a month ago, stoll no delivery”

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Posted 2 years ago

“Ordered an item plus extra delivery for Evri. Item never received and request for refund ignored although keep getting messages to say that delivery was complete. Then have the cheek to request a review on their website.”

Helpful Report

Posted 2 years ago

“ordered 28th Jan, nothing arrived, no shipping confirmation, nothing, chased 8th Feb, received a reply on 16th apologising and saying i would receive tracking information shortly, still nothing through, chased on 22nd Feb and no respone, tried calling, no answer, chased again on 27th and STILL NO ANSWER to email or phone calls.”

Helpful Report

Posted 2 years ago

“Ordered a parka coat for my dog on the 2nd February and still not got it. I was told it had been despatched on the 14th February only to wait another two weeks. I have requested a refund. Not good business. Not got my refund yet as I only asked for it on 1st March. So we shall see how long that takes.”

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Posted 2 years ago

“Quality dog coat well made. Stylish design”

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Posted 2 years ago

“Never arrived”

Helpful Report

Posted 2 years ago

“Ordered a dog coat over 5 weeks ago. Nothing has arrived, emailed twice and no response at all. Terrible company. Avoid!”

Helpful Report

Posted 2 years ago

“Absolutely kicking myself for not checking reviews here prior to ordering - been waiting 2 weeks, got the same story as others “we’ve been busy and have a backlog” and now dispatched a week ago saying courier would provide tracking details, but no details and no parcel. Company has now stopped responding to emails altogether, their phone is constantly on answer machine. They don’t pick up phone messages either. They have taken money and not provided the goods, any customer service or trustworthy communication. Appalling company DO NOT ORDER FROM THEM! I’ll be reporting to trading standards and trying to secure a refund via my bank.”

Helpful Report

Posted 2 years ago

“Haven't received my item as of yet and it was ordered it over 2 weeks ago. It's a simple Kong toy so not sure why it is taking so long. The website didn't specify the item was out of stock. Additionally, to track the order I had to download a separate app which is silly if you're not ordering from the same company each time.”

Helpful Report

Posted 2 years ago

“Still not received my order, had emailed and told would be sent out again, asked who it would be coming with and no reply... still not received it”

Helpful Report

Posted 2 years ago

“Placed an order over 4 weeks ago and still haven’t received my order. Chased over a week ago and was told that it had been dispatched, but given no indication of when it would arrive. Chased again this week and no one has gotten back to me… still not received. Coming up to 5 weeks since I ordered, very poor service.”

Helpful Report

Posted 2 years ago

“Not received an order of dog food ordered on February 11th. Emailed them a week ago and received a reply saying they got a bit behind last week (even though the order was 3 weeks ago) and that the order is in warehouse and should be with me soon. Poor customer service.”

Helpful Report

Posted 2 years ago

“No product after 2 weeks and still waiþing on refund after numerous promises. Do not use”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews