Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“Ordered still not arrived over two weeks later”

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Posted 2 years ago

“Also wish I had read these reviews before placing an order. Order date 25th Feb with will be delivered within 5 working days. Emailed chasing up delivery and guess what??? No reply!!! 5/03/23!!!”

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Posted 2 years ago

“Do not order from this company. Takes your money and does not deliver.”

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Posted 2 years ago

“Placed order, no goods despatched, promised refund and that has failed to turn up as well. Do not buy from this business!”

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Posted 2 years ago

“So pleased we found this excellent local company,with a wonderful choice of good quality products. Our first purchase was a Woolly Wolf dog collar, and liked it so much that we bought the harness to match. Very well made ,and wonderful colourways, our litte boy looks very smart. Thank you .”

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Posted 2 years ago

“Ordered on the 18th February, now it’s the 3rd march, still no sign of the dog food. I’ve written about 4 e mails, only the first one was responded to saying I have to wait for tracking details which I still haven’t received. Very disappointing.”

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Posted 2 years ago

“Been over 2 weeks and was ment to get items in 5 days”

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Posted 2 years ago

“Need a zero star option. They take your order, take your money and that's about it. They don't appear to actually have any stock or staff to answer phone calls to deal with all of their customers who are calling to ask where their orders are. They claim that things have been despatched to stall you but it is lies. You need to raise a complaint with your card company to get your money back otherwise you can kiss it goodbye. Avoid!”

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Posted 2 years ago

“Not very happy as my purchase has never arrived and looking at other peoples comments it never will,”

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Posted 2 years ago

“Few flavours I didn't receive. 3 ithems was out of date. 3 ithems was not what I delivered. 3 ithems was short, I ordered 40 but I received 37. Very unhappy. Plus I was sending e mail to resolve this situation but no one responded me . So if still no one responded I will contact Ttanding Standards. Weronika Dmowska.”

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Posted 2 years ago

“Ordered this in February. Did not arrive. Chased them and customer services said they would send another. That did not arrive either! A refund given after chasing yet again, but I wanted the dog toy. Will never use this company again.”

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Posted 2 years ago

“Wish I'd read the feedback before ordering. Exactly the same story as others have posted. Ordered on 13th Feb, chased on 22nd Feb and received initial response apologising for delay and advising order was in the warehouse so would hopefully be despatched soon. Sent follow up email a week later (on 28th Feb) as still no sign of despatch and now radio silence. Looks like I'll be joining the queue for a refund!”

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Posted 2 years ago

“Is it coming from Father Christmas?! Ordered weeks ago and still waiting for it - never again”

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Posted 2 years ago

“My dog loves his new bed! You can see he is comfortable, supported and relaxed. I am very pleased with this brand.”

Not In The Dog House 5 star review on 3rd March 2023

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Posted 2 years ago

“You are con artists... there are so many people like myself that have ordered in good faith, dog food from your company and have paid for their order but have not received anything. When I e-mailed your Customer Service on several occassions all I got was lies.. first I was told my order had been despatched... nothing received, then I was told they could see my order in the warehouse... nothing ever sent. Now they are not answering my e-mails. I would like a refund and fast. Without customers you will have no company....”

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Posted 2 years ago

“Placed my order at the start of February and still have not received it. Very disappointed ☹️”

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Posted 2 years ago

“The worst customer experience I have had! I paid for postage and the item took over a month to arrive. I had 1 response from the company after several messages to ask them for a refund. They said it had been issued but I never received anything. The item then arrived and they responded with proof of delivery so they didn’t have to issue a refund. They are still yet to respond to give me my postage back. Shocking service and I wouldn’t recommend them to anyone.”

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Posted 2 years ago

“I've not even received it”

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Posted 2 years ago

“I have a small Yorkie (not even 3kgs) and he is a male which means a lot of the coats were not good cos they got peed on. This one seems brilliant. It's still a bit big but we can fold a bit and he is warm on his walks!”

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Posted 2 years ago

“Finn needed new raincoat and it was delivered quickly and I was kept updated on delivery. He's looking very handsome and cost in his coat. Great service.”

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Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews