Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,544 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,544 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“Good prices, just a wee bit slow on the dispatch”

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Posted 7 months ago

“I’ve bought dog bakery treats a few times and I’m so pleased with the service. Updates are regular and useful especially when working full time but delivery was much quicker than I anticipated. I’ll definitely be ordering again and again.”

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Posted 7 months ago

“Ordered from here for the dogs birthday, very quick delivery and great products”

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Posted 7 months ago

“Hi we bought dog good from not in the dog, the food came on time. A very easy transactiion . Highly recommended.”

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Posted 7 months ago

“Very poor dog food”

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Posted 7 months ago

“Brilliant prices for Barney’s new favourite treats. Outstanding customer service with a lovely e mail appreciating the custom. Fast delivery, well packaged. Will definitely be using again.”

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Posted 7 months ago

“Took a very long time to arrive with poor communication. Would not use again”

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Posted 7 months ago

“Leo our cat loves his food”

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Posted 7 months ago

“Terrible customer service . Don’t reply to emails . Want a refund”

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Posted 7 months ago

“I’ve have tried 3/4 times to get hold of you as I had 4 items missing from my delivery and I am still awaiting a response form nearly 2 weeks ago”

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Posted 7 months ago

“Took almost a month to arrive and only got dispatched when I asked for a refund. The product itself is good and appears to be really well mad and sturdy for my bed destroying dog . Good price too . I’d give more stars if I’d not had to wait for so long or been offered a refund”

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Posted 7 months ago

“Ordered dry dog food on Sept 7th sent 14 emails all automated response last one was Amy apologizing that I hadn't received and she would make sure with the warehouse it got despatched still waiting wish I'd checked reviews before I ordered from them disgusted with the service can't talk to a human as there's no phone number to be found never order from these again”

Helpful Report

Posted 7 months ago

“After two weeks of waiting for the items to arrive, I contacted the company who assured me it had been dispatched days went by. I still haven’t received it. I contacted them again who assured me on that day it had been dispatched so I claimed the money back through my bank, I didn’t receive the items which I do not want, as I replaced them using a more reputable and reliable company, I have since been asking for a returns label to return the items to them, but as yet they have not responded that was well over a week ago. They are a waste of time save your money, don’t bother, they need to go in the doghouse.”

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Posted 7 months ago

“Half of my order never arrived and I've sent loads of emails asking for an update but have been ignored. I've sent over 10 emails and only had one email back, which didn't offer any resolution, it just said the missing items were still in the system waiting to be dispatched ... a month after I ordered. Not impressed at all.”

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Posted 7 months ago

“Really poor service - delayed delivery - non existent refund after numerous commitments to say it was on its way ! They lied ! Very unhappy 😔”

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Posted 7 months ago

“Didn’t get my purchse. No contact number anywhere. I send email but no response. Now trying to claim from my bank.”

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Posted 7 months ago

“Absolutely disgraceful lack of communication. Waited 5 weeks for a delivery, no tracking provided and then requested a refund, despite placating emails they have still not refunded my money. In my view they are trading dishonestly, knowing that they cannot fulfil orders and keeping customers money. Surely this is fraud !!!!”

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Posted 7 months ago

“DO NOT USE!! Should have read the reviews… ordered goods, not arrived. I have been told by them they have been dispatched and tracking info will follow but still not received them. I have requested a refund and now I am getting no response.”

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Posted 7 months ago

“Did not receive goods still chasing refund”

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Posted 7 months ago

“Do not order from this company. It’s a scam. I ordered some dog food last month. It still hasn’t arrived. I sent emails they said it had been dispatched. I kept sendiing emails asking for refund. They stopped replying and I never received the parcel. Have reported to the bank.”

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Posted 7 months ago

Not In The Dog House is rated 1.5 based on 4,544 reviews