Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,544 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,544 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“Placed order 07 Sept Chased and chased Unacceptable responses, poor attitude, no real explanation Finally arrived 23 Sept”

Helpful Report

Posted 7 months ago

“Made an order of £73. It was my first order. The delivery never arrived. I complained twice (by email, they don't have a phone number!) and got the same automated email both times saying order was marked as dispatched. Asked for a refund, got an email saying it would be issued. Waited 10 days and complained that I didn't receive it. Haven't heard back. Their SM accounts seem to have been abandoned. I suspect they went under but are still taking orders!”

Helpful Report

Posted 7 months ago

“very pleased with the order and delivery time”

Helpful Report

Posted 7 months ago

“I ordered from this company over a month ago now, still no delivery!! They don’t answer emails there is no point of contact They are obviously a company that scam people out of money So I shall now take this further But people please don’t buy from these”

Helpful Report

Posted 7 months ago

“Wrong size sent out. Emailed as it states on website and got no reply. No phone number to speak to anyone. Dont bother ordering from them.”

Helpful Report

Posted 7 months ago

“Very reasonably priced food. Would have given 5 stars but was disappointed with the packing of the food I had brought Edgar cooper small packets and several of them had been squashed.”

Helpful Report

Posted 7 months ago

“My dog loves her new bed. Good quality and reasonable price. Clearly it’s very comfortable!!”

Helpful Report

Posted 7 months ago

“I never received my order or my items even after repeated requests. They basically stole my money. And I’m not the only one they’ve done this to. Do not order from them!”

Helpful Report

Posted 7 months ago

“Don't use this company ordered dog food which they couldn't supply but charged me promised refund but still waiting two months later. AVOID you have been warned.”

Helpful Report

Posted 7 months ago

“Service was OK but delivery took longer than expected.”

Helpful Report

Posted 7 months ago

“Do not buy from this company. They are a fake fraudulent company... Be warned.”

Helpful Report

Posted 7 months ago

“Delivery was a week later than expected so had to buy more food elsewhere then when it arrived the box that 4 x 12 cans was packed in was too flimsy hence on opening the first pack of 12 there were 10 cans damaged and dented and one can had the ring pull released so had to dispose of it! The second pack of 12 had dented cans too as I’m sure the other packs will have. They need to be sent with padding inside and a much stronger box like my usual supplier does . I thought I’d support a small business but I’m having second thoughts .”

Helpful Report

Posted 7 months ago

“I haven’t received my order and have stopped getting any response from customer service.”

Helpful Report

Posted 7 months ago

“The dog toys I wanted were only available on the NITDH website and arrived on time. Thank you. Would recommend.”

Helpful Report

Posted 7 months ago

“Really pleased with the products and service, would not hesitate to place an order in the future.”

Helpful Report

Posted 7 months ago

“Ordered some goodies waitted a few days as they said it would be ,emailed for an update which was promptly replied that the order had been dispatched which then arrived the second day. All good thanks”

Helpful Report

Posted 7 months ago

“Good product, good ontime service will recommend”

Helpful Report

Posted 7 months ago

“the dog had not had the cans before but seems to like them”

Helpful Report

Posted 7 months ago

“Took over a week to get to me and most of the flavours I ordered didn’t arrive. Wouldn’t use again if my dog was allergic to anything the food would be wasted. Tray food were all dented.”

Helpful Report

Posted 7 months ago

“Ordered the cath kidston dog biscuit bin, quick delivery”

Helpful Report

Posted 7 months ago

Not In The Dog House is rated 1.5 based on 4,544 reviews