Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“Great product and great service 😊”

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Posted 3 years ago

“An outstanding service and a lovely product. Very impressed”

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Posted 3 years ago

“Still haven’t received half my order and there has been no hurry to explain or rectify the problem. Really shocking. I wrote that the delivery took over 7 days but it’s been much longer and I still haven’t received half of the order I think we’re pushing 3 weeks at this point.”

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Posted 3 years ago

“Didn’t receive my full order and this is the second time this has happened”

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Posted 3 years ago

“My friend and recipient has written to me "A very posh cat bed, thank you!"”

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Posted 3 years ago

“great service”

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Posted 3 years ago

“My lurched was getting a bit fussy with her chicken variety so I changed to salmon and sardines. So far she loves it, but no doubt I will be reverting back sometime. Dogs can be very fickle.”

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Posted 3 years ago

“I didn't get what I thought I had ordered and although they emailed in response it wasn't a very helpful reply.”

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Posted 3 years ago

“Fabulously comfortable bed. The dogs love it. Superb quality and a very attractive design. Highly recommend.”

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Posted 3 years ago

“Order despatched and arrive beautifully packaged , however part of the order was wrong/ missing and two weeks on this has not been rectified despite several emails! 😕”

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Posted 3 years ago

“Genuine products, good value and quick delivery.”

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Posted 3 years ago

“Still waiting on 2 items not recieved that I ordered on the 22nd of June.. Replacement order still says unfulfilled on my account. I have emailed twice since the 28th of June and had the exact same reply 'I can see your order has been dispatched, if you haven't received your tracking information yet, this should be with you shortly. I'm really sorry about the delay.' Yet still had no shipment email or tracking number sent over. I have now opened a dispute, as can't see me getting a good outcome from the company.”

Helpful Report

Posted 3 years ago

“Placed order Saturday 11 June on Standard Delivery (5 Business Days) - £4.99. Received email Monday 13th to say it had been despatched, but by Friday (5th business day), the order had still not arrived. Tried to make contact, but didn't receive any response. Had to find somewhere else to go and get food, as by this point, we were completely out. By Monday afternoon, our order still hadn't been delivered and we still hadn't received any response to our contact made on the Friday. Emailed again to say how disappointed we were with the company and their service, which we received a response back from within 5 minutes: 'Really sorry about this, I'll send a replacement today on a next day delivery and I'll include a few extras as an apology.' This was never sent to us! I contacted them again that evening to say the order had finally arrived, but again, didn't hear back. As I said to Not In The Dog House: 'I'm totally for independent, local businesses, but this has been a terrible experience.'”

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Posted 3 years ago

“I am a first time customer I Ordered some frozen meat on the 27th June yeah you gessed it hasn't arrived.They are absolutely useless and I definitely will not be back.The only way to get in touch is Facebook,They recon they get intouch within 48 hours I am still waiting I got in touch again today and I am told they will be intouch in 48 hours I don't think so I will never ever order from here”

Helpful Report

Posted 3 years ago

“Placed 2 orders nothing came … emailed them to ask what the hold up was. Was promised another delivery but nothing came. The next email said I would be fully refunded. Obviously this is yet to happen! Wish I had looked at reviews before ordering … gutted … I work hard for my money, shame this company doesn’t.”

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Posted 3 years ago

“I ordered £159.13 worth of goods from this company in June 2021. Cooling mats etc. To date - over a year later!! NO REFUND and NO GOODS. DO NOT BUY FROM HERE - THE COMPANY IS DISHONEST, YOU JUST GET AUTOMATED FALSE REPLIES!”

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Posted 3 years ago

“product not posted, complained and supposedly sent out replacement, still waiting, very poor service i would not recommend buying from them.”

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Posted 3 years ago

“Diabolical. Constantly chasing an unfulfilled order. No compensation and mainly terrible customer service bar one. Deeply dissapointed, looked so promising as a website and business but truly deserving a 1 star.”

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Posted 3 years ago

“Ordered and paid for a supply of dog food on 14th June still not received. Emailed a week later to chase. Advised their had been a ‘slight delay’ with courier and would send another parcel and I would receive updated tracking information. Neither parcel or tracking information received. No response to 2 further emails. Looking at other reviews this is a regular issue.”

Helpful Report

Posted 3 years ago

“Despite receiving a dispatch notification and tracking details my order didn’t arrive. Having chased, it then arrived 8 days after ordering. With most suppliers offering 24 hour delivery this seemed to be slow. I then had to follow up the remainder of the order, and prompt once again before getting a refund. Disappointing service and I won’t be ordering again.”

Helpful Report

Posted 3 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews