Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid the money and never received the item I ordered Hunter - Oss Rope Dog Collar - Brown 55cm . After purchasing it I wanted to exchange it for a smaller one 50cm. I send the old one back but never received a new one Nobody from the customer service responds to my emails for 6 months now Not even on Instagram I even tried to call but no answer. They basically just took my money and I have no product Very poor customer service I recommend you not to order from that company”

Helpful Report

Posted 3 years ago

“Item still not arrived or refund received”

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Posted 3 years ago

“Excellent quality products delivered very quickly......that say's it all really.”

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Posted 3 years ago

“Not happy at all with this company.. recently trying to change my cats to raw food diet.. I ordered my food at the beginning of June.. & we’re mid July & I still haven’t received my order! I’ve contacted the company twice & they've said they’ll send a replacement.. I’m STILL waiting!!”

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Posted 3 years ago

“Great website with great variety!”

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Posted 3 years ago

“Ordered a dog bed but after waiting several weeks for it to arrive I cancelled my order and was told to expect a refund within 5-10 days. that was a couple of months ago and still waiting despite emailing a couple of times to chase it up. I'm now taking further action to recover my money.”

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Posted 3 years ago

“Great product. Fast postage.”

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Posted 3 years ago

“Absolutely the best treat so far”

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Posted 3 years ago

“Bit slow posting and states royal mail second class but came with evri”

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Posted 3 years ago

“Food took so long to arrive that I had to order elsewhere. I tried to cancel my order the day before it was dispatched but no luck. Was frozen food so unable to return. I now have a freezer full that I don’t need!!”

Helpful Report

Posted 3 years ago

“Not in dog house are awful and I would not recommend them to anyone. My order was not sent until I'd contacted them multiple times but they don't respond to emails and have no phone number to call and discuss the issue. When my order arrived it wasn't complete and they still won't respond to any messages about the rest of my order. Don't waste your money as you won't get your order and you'll chase your tail (pun intended) to get any kind of response.”

Helpful Report

Posted 3 years ago

“MY FIRST ORDER WITH THIS COMPANY FOR BURNS DRY DOG FOOD. THE PRICE WAS COMPETITIVE AND THE SERVICE EXCELLENT. I FULLY RECOMMEND Not in the Dog House.”

Helpful Report

Posted 3 years ago

“Have suffered similar to a lot of other reviewers here (wish I had seen them first). This company appears to not be sending orders out (still waiting for an order placed at beginning of June), they told me it had been dispatched but the original tracking never said it had left - have been promised multiple times since then that it was lost and a new order was on its way. Have given up now, requested a refund and not heard anything so waiting statutory time before contacting credit card company. Interestingly they have sent me multiple emails asking me to review the goods I still haven’t received. Avoid buying from them, if you bought in the past they used to be good but not anymore.”

Helpful Report

Posted 3 years ago

“Great company and fab product collapsible travelling dog crate/bed. Delighted with quality. Good value for money. Delivery was slow before an impending holiday but when I contacted Not in the Dog House they immediately chased it up and so it has safely arrived before we go on holiday. Nice minimal packaging too. Would not hesitate to use this company again and equally would highly recommend them to others.”

Helpful Report

Posted 3 years ago

“Never received my item”

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Posted 3 years ago

“My order, made on June 10th failed to arrive. (It is now 14th July) I might have been more patient had I found a telephone number for the company or been given a specific date for the arrival of my order. After 2 weeks I began sending enquiry emails, they replied with assurances that a second (replacement) order was on its way... and so on. (repeated) Finally, today, I called the Consumer Helpline from Trading Standards who gave me a reference number for my complaint and a process to follow. I have emailed the company in the terms the Consumer Helpline suggested. I found this review site after searching for further information. I had not seen it before despite checking for reviews of the product I ordered. DO NOT TRUST THIS COMPANY is my advice based on the rotten process which is still unresolved.”

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Posted 3 years ago

“Didn’t deliver what I paid for, No working contact number and very poor customer service!!! Still waiting for my refund!”

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Posted 3 years ago

“excellent service, even received delivery next day!”

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Posted 3 years ago

“I had to contact the company as I had not received my order. They immediately sorted this out and reissued it without any fuss. The order arrived and my dogs love the frozen yoghurt. Will certainly be ordering again from this company.”

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Posted 3 years ago

“Took along time to arrive , arrived eventually after me constantly messaging . Arrived on 2 separate days . It’s a shame really they don’t appreciate people want to buy of them , and they treat them poorly”

Helpful Report

Posted 3 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews