Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“Took longer than expected to arrive. Ordered allowing for the fact that we had about a weeks supply left and it took longer than this, was about 10 days! Also has quite alot of unnecessary packaging, black plastic that can't be recycled and cardboard around each one, im sure this could be minimsed.”

Helpful Report

Posted 3 years ago

“Paid £6.99 for express delivery, it doesn’t state when ordering that they don’t work weekends so orders aren’t dispatched until a Monday. I could have paid for standard delivery and got it at the same time. I had to source the items elsewhere as it was later than expected, I sent an enquiry before they’d even arrived asking if the order could be cancelled and had an automated response saying ‘sorry your item isn’t what you hoped’. Not great!”

Helpful Report

Posted 3 years ago

“My order still has not arrived, despite ordering 12.7.22. I have now run out of my dog's normal dog food and she is having to make do with a diffetent brand. Puts me off ordering on line in future.”

Helpful Report

Posted 3 years ago

“Two issues (1) Ordered with express delivery from Not In The Dog House. Order did not arrive. Will from the company confirmed my order would be cancelled and refunded. This was not done. (2) Received an email with a reply to confirm subscription service. I did not respond and did not subscribe. Weeks later charged for an item I either did not order or subscribe to. This is not a reputable company.”

Helpful Report

Posted 3 years ago

“I made an order and paid for express delivery. I did not receive my order for 8 business days - I had to contact them on several occasions as I did not receive an update via email. I also asked for a refund on the delivery costs which was totally ignored and by the third time contacting them, I asked for the order to be cancelled as it was for a specific event that had since passed. That request was also ignored and I kept being told the same answer (that it would be dispatched soon). When my order finally arrived (which was the "frozzy's" - frozen dog ice cream) they had completely melted in transit - whilst I appreciate the challenges of this, my dog's food is always delivered frozen (Butternut Box) and not once has it arrived even remotely defrosted. I never usually leave reviews but I had to as I was very disappointed by my first experience with Not In The Dog House.”

Helpful Report

Posted 3 years ago

“Not happy incomplete orders that I still have not had”

Helpful Report

Posted 3 years ago

“Fits well, more importantly the dog likes them and is happy to wear them.”

Helpful Report

Posted 3 years ago

“Although I paid for express delivery the cake did not turn up until after the party and then it had clearly been dropped so all in all disappointed with the service I received. Our dog did enjoy the cake however.”

Helpful Report

Posted 3 years ago

“Took over a week to deliver despite paying for express delivery”

Helpful Report

Posted 3 years ago

“I ordered frozen dog food and ice cream from Not in the Dog House. Most of it had defrosted by the time it arrived. They sent it by overnight delivery. It was hot, but it was forecast to be hot. There was nothing on the outside of the parcel to keep the outside from defrosting. I defrost things in my fridge overnight, so how on earth did they think it would stay frozen in a hot van/warehouse. There was 1 very small ice pack in the middle of the parcel, which had stayed frozen. I would say 30% still frozen, 70% defrosted. I will not be ordering from this company again.”

Helpful Report

Posted 3 years ago

“Products arrived and were nicely packed”

Helpful Report

Posted 3 years ago

“Never received my order and no reply to messages”

Helpful Report

Posted 3 years ago

“Purchased a large folding dog create for holiday use. Excellent product and service.”

Helpful Report

Posted 3 years ago

“The Frozzies didn’t arrive very quickly at all, and unfortunately I ripped open the lid of one and it tipped all over my top. I’d read in the FAQs that they arrived frozen and if I’d known they were going to be liquid I’d have been a bit more careful. Having said all that our two greys absolutely love them. Theo licks his in the pot and makes it last for ages while Beryl (the Barmy Brindle) rips open the pot and shoves the whole lot in her mouth and it lasts less than 10 seconds!!”

Helpful Report

Posted 3 years ago

“Unfortunately, the products ordered took 10 days to arrive, despite paying for Express Delivery. It was only when I chased the products that I got a response. I ordered Frozzy Dog ice cream. It was virtually melted when it arrived. If you are unable to supply products as advertised it might be better not to offer them for sale.”

Helpful Report

Posted 3 years ago

“Placed 2 orders for raw dog food 1 on 5th july and 1 on 6th july,the 2nd order was delivered approximately a week later but I'm still waiting for the 1st order,i have emailed them numerous times got a response saying it was being despatched the next day but never came,i asked for a refund so i can get the food elsewhere as i need it but keep getting ignored or sent a "we will respond within the next 2 days "email,i will never shop here again as more concerned with the money than customer service,dog food is a necessity i can't wait 2-3weeks for it also says delivery usually within 5cdays on their site,very unhappy and want a refund immediately”

Helpful Report

Posted 3 years ago

“Really pleased with the dog carriers and the delivery/service. Would definitely recommend!”

Helpful Report

Posted 3 years ago

“Two senior Jack Russels thoroughly enjoy their Grain Free Turkey meals . Good food and good service.”

Helpful Report

Posted 3 years ago

“I sent two emails, neither have been replied to. I actually cancelled my order in advance but had no reply and there is no phone number either. I only got an email saying my delivery would be late, on the same day I was expecting it. I had no choice but to accept the delivery which was delivered on the day that I was not at home! (I told them this). It was the hottest day of the year too. My neighbour had to take it in, luckily she was at home when I got the email that it was being delivered that day. Shocking service.”

Helpful Report

Posted 3 years ago

“A wonderful product ! Just so you know this was a recommended horse wash for skin problems by a vet as I run a DIY yard 40yrs I will definitely recommend (oatmeal) shampoo thanks so much Heather Wright.”

Helpful Report

Posted 3 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews