Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,550 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,550 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was pleasantly suprised at the cost of my purchase. However, I had to wait a fortnight before receiving the item, which was very disappointing.”

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Posted 3 years ago

“Incorrect item sent, poor customer service offered to arrange the return and refund of the item. I try to support smaller companies where possible, sadly experiences like this put me off ordering again!”

Helpful Report

Posted 3 years ago

“Ordered last Sunday, received a confirmation email on Monday saying order had been dispatched and I will get a tracking number shortly, we are at the end of the week and still no order or tracking number, despite sending emails that no one replies too I shall be contacting my bank on Monday and get them to chase a refund, would I use these guy’s again or recommend them, 100% definitely NOT.”

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Posted 3 years ago

“Paid £7 for next day delivery and the item took over 3 days to come. Emailed them to request a refund for the next day delivery I paid twice and they ignored me. Poor service!”

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Posted 3 years ago

“I was missing an item in my order.”

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Posted 3 years ago

“Very last and wrong item sent”

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Posted 3 years ago

“Great items and great price, I bought threes for my little dogs 7th birthday in August and I’m sure she will love them”

Not In The Dog House 5 star review on 28th July 2022

Helpful Report

Posted 3 years ago

“Paid for express shipping and my order arrived a week after I had placed it. I was told it would be refunded to which it wasn’t. Had to chase multiple times to get an update on where it was and was fed incorrect info. Won’t be using this company again.”

Helpful Report

Posted 3 years ago

“It's been an absolute shamble, ordered late on a Friday and pay for express delivery, according to the website that should arrived within 2 working days, I would have thought that it would have been sent on Monday, latest Tuesday - still no tracking on Wednesday, I emailed them and they said it's been dispatched, got an actual dispatched email the next morning telling me it will be picked up that day from the business. I received the delivery on Friday afternoon and more than half the products are not what I ordered. I contacted them and they first offered a voucher for next order but at this point I no faith in this company and won't be ordering again. Asked for express delivery to be refunded as well as another gesture of goodwill for wrong items sent, got a reply confirming they have processed a refund and to expect it in 5 to 10 working days, emailed to confirm the amount will be refunded and it's now been silence radio Seriously avoid at all costs!”

Helpful Report

Posted 3 years ago

“I am still waiting for my item to arrive after 3 weeks of waiting. I have contacted, them but i just get a general " YOUR PACKAGE IS ON ITS WAY" where from the moon !!!!!!!”

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Posted 3 years ago

“Always had my doggy bags from here & never had any problems.the bags are nice & thick never had problems with delivery & they have always been on time & sometimes even early. I can't fault them in anyway what so ever. Thank You for your service.”

Helpful Report

Posted 3 years ago

“No sight of order placed two weeks ago. Received email last week saying order now at warehouse and nothing since then. Contacted customer service and promised tracking detail soon but still no sight of it. Agree with other reviews, should have done my due diligence and read the reviews before placing order. Will raise a goods not fulfilled dispute with my bank now and avoid this website going forward!”

Helpful Report

Posted 3 years ago

“PLEASE ORDER FROM ELSEWHERE. Annoyed that I didn't check review sites first, which I would normally if I haven't used a business before. Goods and promised replacements not arrived, no tracking/despatch notifications so safe to assume company has my money and isn't fulfilling the order from 3 weeks ago. Raised claim with my bank as I'd be wasting time chasing.”

Helpful Report

Posted 3 years ago

“Left completely in the dark as to when I might receive my order. Only able to contact by email as no one answering phone and all you get is an automated reply. Customer service is appalling. Dog mattress ordered a week ago and no indication I would have to wait this long to receive the goods.”

Helpful Report

Posted 3 years ago

“Absolutely appalling service - waited and waited for notice of dispatch, which never came. I was only able to contact them via email who weren’t any help and stopped responding to emails after I requested proof of dispatch and a courier consignment number Gave up in the end and raised a dispute with my bank Personally, I won’t be using this company again and after reading a few of the reviews on here, it seems like I’m not the only one who’s had these issues. I’d avoid them”

Helpful Report

Posted 3 years ago

Hi Phil Your order is showing as delivered via APC. Your tracking number was 0023639. Please get in touch if you have not received it.

Posted 3 years ago

“My dog absolutely love naturo. Had to wait a few days longer for delivery. Now got one happy boy. I would highly recommend this website as the prices are brilliant. Excellent service.”

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Posted 3 years ago

“Lovely idea to treat your dog.. but it get the dogs name wrong.. I bought Ed a gift about 2years ago .. I think they mean Frankie… Long delivery.. not as specified.. had to email twice. When they dog finally got there present it was lovely.”

Helpful Report

Posted 3 years ago

Hello It looks like that's the name that was put on your account when you signed up. We can get this amended for you. Is there anything else we can do to improve on this 1 star review?

Posted 3 years ago

“Dogs love it, I found assembly instructions difficult to follow but managed it in the end”

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Posted 3 years ago

“Not impressed when the service. I ordered food for my dog over 2 weeks ago and there is still no sign of it. Lots f apologies but nothing delivered”

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Posted 3 years ago

Hello Really sorry about the delay with your order, I can see it's been despatched so I'll chase this up with our courier.

Posted 3 years ago

“Love the service quick and easy, delivery was very good, and thank you for the free dog treats my dogs love them, I will be using you again”

Helpful Report

Posted 3 years ago

Not In The Dog House is rated 1.5 based on 4,550 reviews