Notino Reviews

Name: Notino
Rating: 4.61

4.6 Rating 3,066 Reviews

90 %

of reviewers recommend Notino

Company Reviews

Questions

Metrics

4.6

Based on 3,066 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Notino 5 star review on 11th January 2023

Anonymous

Notino 5 star review on 10th December 2022

Maria Lee Carta

Notino 5 star review on 13th November 2022

David

Notino 2 star review on 16th September 2022

Gemma

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Decent range of products at reasonable prices. Checkout process painful in a number of ways - needs looking at.”

Helpful Report

Posted 3 years ago

“Very hard to order kept coming up wrong post code”

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Posted 3 years ago

“Great products, but spent over £100 and still had to pay postage !! Bit much and gift wrap is expensive”

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Posted 3 years ago

“Good price BUT DON'T believe the black Friday discount code!”

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Posted 3 years ago

“no mention of delivery charge till checkout”

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Posted 3 years ago

“Easy enough to order but you advertise a black friday deal on "selected items". It would be better if you knew what those items were instead of having to go right to the payment part to find out your item isnt one of the "selected items". Very annoying.”

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Posted 3 years ago

“It is to order and I am happy with goods”

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Posted 3 years ago

“you showed offer as free delivery on various sites and voucher codes. NOCODE necessary. However, you still charged £3.99. You only reduce delivery by .50p if I go to my post office and collect it myself! Price is good, too soon to comment on service.”

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Posted 3 years ago

“I have ordered several times from Notino and the products came quickly. However, I have not used them long enough to be able to tell they are working well. I may put in another review later on.”

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Posted 3 years ago

“Found Notino whilst searching for some aftershave for my son. All indicators pointed to free delivery but as I clicked 'order now' I note that I was paying for delivery. Not impressed.”

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Posted 3 years ago

“Price really great for perfume. Activated free delivery but didn't get it on check out, may have done something wrong. Really happy though with the shopping experience.”

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Posted 3 years ago

“Do not follow GDPR regulations”

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Posted 3 years ago

“I spent over £100 so I feel the p&P should be free. It makes the good prices shown less appealing”

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Posted 3 years ago

“I am happy to shopping with you. But I don't understand why after the discount I have to pay for delivery within 3 days which I don't need it. I don't really care why long it will take,all I need is received my order. I think you have to give customers good deals with better discounts, that would make us shop more”

Helpful Report

Posted 3 years ago

“Your products are competitive prices only when including additional discount offers, otherwise, they are more expensive as you charge postage. If you included postage for orders over say £50 this would be a more attractive competitive offer.”

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Posted 3 years ago

“Very easy to order Look forward to receiving”

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Posted 3 years ago

“Products are great but there should be student discount...”

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Posted 3 years ago

“I just wanted free delivery as most other sites give this option.”

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Posted 3 years ago

“Fantastic service throughout BUT and for me it’s a BIG but, the amount of packaging (plastic) which was wrapped around a plastic pot in a protective cardboard box( so extra packaging was unnecessary) was deplorable. Sadly I won’t be ordering again unless I really have to.”

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Posted 3 years ago

“I'm not sure you've made me happy, but your web site stated that if I joined your newsletter I would get a discount code as being a new member, but no discount code was there. very dissatisfied with the system, don't know about the products. Alan”

Helpful Report

Posted 3 years ago

Notino is rated 4.6 based on 3,066 reviews