Notino Reviews

Name: Notino
Rating: 4.60

4.6 Rating 3,618 Reviews

90 %

of reviewers recommend Notino

Company Reviews

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Metrics

4.6

Based on 3,618 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Notino 5 star review on 3rd September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A brilliant company to order from, easy to navigate through to fragrances. As I have ordered from them before all my address and card details are securely stored making it quicker and easier to order and pay. .”

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Posted 5 years ago

“I am happy to shopping with you. But I don't understand why after the discount I have to pay for delivery within 3 days which I don't need it. I don't really care why long it will take,all I need is received my order. I think you have to give customers good deals with better discounts, that would make us shop more”

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Posted 5 years ago

“Your products are competitive prices only when including additional discount offers, otherwise, they are more expensive as you charge postage. If you included postage for orders over say £50 this would be a more attractive competitive offer.”

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Posted 5 years ago

“Such bargains on here! Love this site. Highly recommended with fast delivery.”

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Posted 5 years ago

“Very happy with your service!! Good range of products. Always got my order on time and really well packed so nothing gets ruined. Thank you!!”

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Posted 5 years ago

“No discount codes worked.”

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Posted 5 years ago

“Very good place for toiletries and fragrances,some of the fragrances are cheaper then other retailers or high street shops,but some of them are a bit expensive so you need to keep an eye on website an hunt a bargain. I’m buying from them over 10 years and all that I can say are 100% legit and wonderful customer service. Thank you very much for your service!”

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Posted 5 years ago

“Me and my family abosutley love notino its got the best of everything and the best prices Thank you to everyone at notino”

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Posted 5 years ago

“By no means use this company. I ordered over £400 of items for next day delivery before their cut off point and paid extra for this. Never got my delivery chased them for two days and just got told lies and more lies that they were missing one of the items, we have got it now its leaving today and then never received it. Called again spoke to someone else and after some more lies as to why the package had not left was told that because it was a high price order it had to be checked and this was why it was delayed and now that it had been checked it would be leaving the warehouse. Asked for the tracking number and the one they gave never existed and the excuse they gave me was that it had not left the warehouse just yet. We also send parcels and once you have generated a tracking number the delivery company can tell you that it has not yet been dispatched. I asked for a refund and demanded to wait on the phone while the email confirmation came through and this was also another waste of my time. Now they are saying that i have to wait 48 hours for my refund. Avoid at all cost pay the extra and order elsewhere. This company is based abroad and i was given lies that my refund would be delayed because they were abroad but i pointed them to their own website which shows they have a UK address on there very suspicious”

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Posted 5 years ago

“It is good prices and good shop”

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Posted 5 years ago

“I spend over £60, so expected free delivery..that' why I gave only 4 stars. I'm happy with a wide range of products.”

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Posted 5 years ago

“I used to be buying from Notino in Czech Republic and I was pleased to find out that I can continue here in the UK. Always so happy with purchase, they never did a mistake and I also had my first refund and it was so easy and fast, that it's almost hard to believe. I just love you guys :)”

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Posted 5 years ago

“Easy to order. Lots of choices. Always had the L’Oreal hair colour I want.”

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Posted 5 years ago

“Notino have the brand I like (Kores) which is not always easy to find. Their site is easy to use, and the products I have ordered have come well packed and delivered on schedule.”

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Posted 5 years ago

“Rate this site. Excellent product range. Products arrive on time - which is really appreciated during difficult times.”

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Posted 5 years ago

“Always so easy! And the best place to get all different brands, especially those less easy to find such at catrice and physicians formula. Also love how you can purchase anything from make up to candles!”

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Posted 5 years ago

“This is the place to get full bottles when they go on sale. However, there are issues with: 1) Parcel Force delivery in lockdown, when they give you delivery date and time and fail those chronically, 2) Perfume samples often come half-empty or altogether empty. I ordered three times, twice they came nearly 1 ml instead of 2ml, for which I only received partial refund of £4.00 (for the whole lot). For the third time around, the bottle of Rania J Oud Assam arrived empty and I just gave up. So, do not buy samples from Notino unless you like gambling or have time to hussle your refund through.”

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Posted 5 years ago

“Notion makes me happy because, I find the prices reasonable, also they sell a lot of products that you won't normally find in th high street. They also provide fast delivery.”

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Posted 5 years ago

“Ordered before and got product at an amazing price and so quickly. Perfect service, ordered today another product also at an amazing price.”

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Posted 5 years ago

“I have just made my third order and so far so good. Great products, some of them you can't find anywhere else, for good prices. Prompt delivery and very well packed.”

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Posted 5 years ago

Notino is rated 4.6 based on 3,618 reviews