Notino Reviews

Name: Notino
Rating: 4.61

4.6 Rating 3,504 Reviews

90 %

of reviewers recommend Notino

Company Reviews

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Metrics

4.6

Based on 3,504 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Definitely selling some fake products. I ordered a hypoallergenic shampoo that I know very well and been using for a long time. I'm very aware of every small detail on a packaging in general. There were signs on the bottle that it was not the authentic products but when I started using the shampoo, it became perfectly clear. Neither the texture, nor the smell matched with the original. The results were awful. I wrote a review and Notino simply deleted it. No answer form customer service either. Shame on them.”

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Posted 5 years ago

“I ordered 9 tubes of hair colour and there was one missing. After many emails to different people at notino it was obvious they were avoiding replacing the missing colour or reimbursing me the cost of the product. They have the cheek to charge insurance. What’s the point if you don’t get everything you ordered. It’s a scam”

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Posted 5 years ago

“Easy to order but postage expensive”

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Posted 5 years ago

“Wish a paid the extra.wat a joke.thairs no way it's genuine...so disappointed...wont be ordering again.stay clear.went to debanhams tryed thairs wat a difference.wat I got was def fake...”

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Posted 5 years ago

“They sent me fakes (Jo Malone) They accepted they were not correct They failed to take them back or return my money Conned”

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Posted 5 years ago

“They sent me fake unboxed jo malone. They confirmed it was wrong and so far have had me wait for two separate days and not picked up the goods. Very shady. Didn't realise it was legal to sell fake goods. Customer service have "No Manager" and no escalation route”

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Posted 5 years ago

“Mais uma loja que inflaciona preços para depois dar "desconto" Já adquiri neste loja um produto por várias vezes, sempre oscilando entre 5,00 e 6,00 euros (da última vez que comprei estava a 6,40). Na 2a feira passada esse produto tinha baixado para 5,40 e qual não é o meu espanto que hoje (que tanto anunciaram desconto de 20% por ser "blackfriday") esse produto subiu para 16,40!!”

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Posted 5 years ago

“Counterfeit goods! Buyer beware!”

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Posted 5 years ago

“authenticity concern Purchased Tom Ford - Oud Wood, this item I do not believe this is the same as it would be direct from TF. The batch numbers do not match those printed by TF direct. TF have confirmed Notino is not one of their accounts and they do not supply direct to Notino. I'm currently trying to arranging returning this item however they are not able to give me a clear process on how to do so. I've been requested to return the item with no certainly of a refund or any other outcome. So far I can only advise to avoid using this company.”

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Posted 5 years ago

“Ordered a few items, one came broken. Even though paid the "notino insurance" I was offered no replacement but only free postage 'next time I order'. Fragrances all seem legit but your taking a risk ordering from them.”

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Posted 6 years ago

“I always manage to find my sons favorite Esau de perfume at Notino. Always a good price and speedy delivery.”

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Posted 6 years ago

“I gave 1 star cause there is no zero, items received short and after contacting notino they said they will investigate and took them over a month and half investigation then I had to contact my credit card company to dispute as they notino doesn’t seem want to help , my credit card company forces them to refund the missing item so notino contacted me saying we will refund you the item after investigating (rubbish ), then I wanted to see howmuch they care I said what about the inconvenience, what inconvenience and waiting?you get the pic?they don’t give a xxxx”

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Posted 6 years ago

“Ordered L,Oreal eye cream great price ,and free gift . No complaints at all would definitely recommend them”

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Posted 6 years ago

“fake products, doesn't seem to smell like originals. poorly packaged.”

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Posted 6 years ago

“Dreadful. Beware of poor quality / fakes.”

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Posted 6 years ago

“SUING AFTER 6 WEEKS AND REPEATED EXCUSES RECEIVED FOR NON REFUND OF MONEY FOR GOODS NOT RECEIVED.”

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Posted 6 years ago

“FAKE PRODUCTS!”

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Posted 7 years ago

“Top discount prices and delivered straight to me door..Used this website alot and find it a joy and very easy to buy from”

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Posted 7 years ago

“Delivery was done fast, prices were good and utilization of website was user friendly.”

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Posted 7 years ago

“Good choice of products great prices”

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Posted 7 years ago

Notino is rated 4.6 based on 3,504 reviews