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Novelship Pte. Ltd. Reviews

4.8 Rating 10,511 Reviews
97 %
of reviewers recommend Novelship Pte. Ltd.
Company Reviews Metrics Info
4.8
Based on 10,511 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Novelship Pte. Ltd. Reviews

About Novelship Pte. Ltd.:

Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.

Novelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.

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Ong_Harry
Verified Buyer
“Had a few talk with the staff and they explained everything clearly. Didn’t feel rushed at all, very steady service.”
Helpful Report
Posted 1 week ago
Claris
Verified Buyer
“Shipping was bareable, i got the kicks right on schedule. Reached my place without any hiccup, timing was really on point lah.”
Helpful Report
Posted 1 week ago
Kevin
Verified Reviewer
“I was very sceptical about ordering as I live in the UK and I had never used Novelship before but I really wanted these football boots that I just couldn't get over here. My order didn't start great which was my own fault as I ordered a US size instead of UK size. I can honestly say Novelship were so helpful right from the start sorting my mistake out and always emailed me back. Very helpful and polite staff. Then the boots arrived which I was also sceptical about but they were perfect and authentic. I would definitely order again and would recommend anyone else too Well deserved 5 stars. Thank you”
Helpful Report
Posted 1 week ago
Kimberley Ellmers
Verified Reviewer
“BUYER BEWARE!!!! Get your size right as they only return 1/3 of what you paid. I was so disappointed as measured my foot and shoes clearly run small. Not a consumer problem, rather they should make it clear if particular brands run small especially first time buyers. Would never purchase again based off how difficult it is to exchange or return. Never again!”
Helpful Report
Posted 1 week ago
Dan
Verified Reviewer
“My order never arrived, despite the support team confirming twice that the order is on its way. Got cancelation notice and now its not clear how i get refunded. Not recommended to use this company.”
Helpful Report
Posted 1 week ago
Yuaraj Ramakrishnan
Unverified Reviewer
“My order was placed on 2nd of jan with add on payment for express shipping. Guarantee delivered on 7th jan..but till now(10jan) dint recive anything. The delivery progress just indicate seller shipped out from 5th jan until now...”
Helpful Report
Posted 1 week ago
Victor
Unverified Reviewer
“My order has never been shipped”
Helpful Report
Posted 1 week ago
Xhesika
Unverified Reviewer
“don't buy because you will regret it Novelship has confirmed it as original but I got fake sneakers and they are not able to refund me but I will deal with the state authorities because it is a crime to pay 509.68 pounds for a pair of Alexander McQueen sneakers there it says 100% authentic but in fact I got a fake it had a plastic smell”
Helpful Report
Posted 2 weeks ago
Pierre
Verified Buyer
“Got it in my hands right on time, without any hassle and no scratch at all. Very satisfied!”
Helpful Report
Posted 2 weeks ago
Tifosiallrounder
Verified Buyer
“They had the best and competitive price, so decided to give them a try, and really satisfied. But, they took a bit to ship, but quality’s spot on.”
Helpful Report
Posted 2 weeks ago
Gateawaycar
Verified Buyer
“價格實在、品質也好，只是出貨準備稍微久一點，但整體還是滿意。”
Helpful Report
Posted 2 weeks ago
Greatwaalll
Verified Buyer
“出貨速度快，時間抓得剛剛好，整個流程很順。”
Helpful Report
Posted 2 weeks ago
Jennifer
Verified Buyer
“They packed it really well and very professional. It arrived safe and everything looked store-fresh.”
Helpful Report
Posted 2 weeks ago
Billie
Verified Buyer
“The support team was so helpful tho, they help me with my problem sorted without any hassle at all.”
Helpful Report
Posted 2 weeks ago
Shincope
Verified Buyer
“梱包がとても丁寧で、箱もきれいな状態でした。安心して受け取れました。”
Helpful Report
Posted 2 weeks ago
Ni- Ki
Verified Buyer
“対応は丁寧でしたが少し時間がかかりました。それでも気持ちよく対応してもらえました。”
Helpful Report
Posted 2 weeks ago
Xiuminie
Verified Buyer
“客服回覆快又有耐性，幫我搞掂問題，成個體驗幾舒服。”
Helpful Report
Posted 2 weeks ago
Ohbubbatea
Verified Buyer
“包裝好實淨，鞋盒冇花，對鞋狀態好新，十分滿意。”
Helpful Report
Posted 2 weeks ago
Brusettalovers
Verified Buyer
“Got my delivery on schedule. So far, very satisfied with the timeline even at first the dispatch was a tad slow, but arrived sound.”
Helpful Report
Posted 2 weeks ago
Bridgette Lawson
Verified Buyer
“Found this on a really great price, what a proper steal for the quality, well chuffed with it.”
Helpful Report
Posted 2 weeks ago
Novelship Pte. Ltd. is rated 4.8 based on 10,511 reviews
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