Novelship Pte. Ltd. Reviews

Name: Novelship Pte. Ltd.
Address: 2 Gambas Cres, #07-24, Singapore, North East Community Development Council
Rating: 4.77

4.8 Rating 12,338 Reviews

96 %

of reviewers recommend Novelship Pte. Ltd.

Company Reviews

Metrics

Info

4.8

Based on 12,338 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

About Novelship Pte. Ltd.:

Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.

Novelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.

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Novelship Pte. Ltd. 5 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“客服真的太讚了，結帳卡住的時候全部幫我搞定。扣一顆星是因為一開始客服排隊等了一下，不過接通之後就完全滿意了。”

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Posted 2 months ago

“出貨快、配送也快，整個流程收尾很俐落。可靠得跟我家巷口的郵差一樣。”

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Posted 2 months ago

“鞋盒紮實，鞋子完美狀態送達，連一條摺痕都沒有。做事乾淨俐落典範。”

Novelship Pte. Ltd. 5 star review on 26th June 2026

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Posted 2 months ago

“판매자가 사용한 신발을 보냈는데 앞코에 구김이 있어서 박스 열었을 때 멘붕이었어요. 그래도 무료 재매칭 해주셔서 새로 받은 건 멀쩡하고, 새것에 미사용 상태라 결국엔 그래도 괜찮게 마무리됐어요.”

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Posted 2 months ago

“고객센터 진짜 클러치, 점심시간 동안 제 문제 다 해결해주심. 끝내주는 서비스.”

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Posted 2 months ago

“빠른 출고에 빠른 배송, 마무리까지 깔끔. 우리 동네 택배기사님처럼 믿음직.”

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Posted 2 months ago

“진짜 득템했어요, 이 운동화 다른 데서는 몇 달째 품절이던데. 솔직히 손에 넣을 수 있을 거라 생각도 못 함.”

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Posted 2 months ago

“고객지원 진짜 너무 좋았어요, 결제할 때 헷갈렸던 거 다 도와주심. 별 하나 뺀 건 처음에 채팅 대기열이 좀 길었기 때문인데, 연결되고 나선 완전 만족.”

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Posted 2 months ago

“Quick dispatch, swift delivery, all wrapped up nicely. Reliable as the postie down our road.”

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Posted 2 months ago

“Seller shipped a used pair with creasing on the toe box, gutted when I opened it. They sorted a free rematch though and the new pair was grand, the item was alright, deadstock and unused, so it ended on a fair note.”

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Posted 2 months ago

“Found a real bargain, kicks were sold out elsewhere for months. Honestly didn't think I'd get my hands on a pair.”

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Posted 2 months ago

“This was an awful experience. Didn't even receive the shoes. My order was already delayed. I contacted customer service and they said it's all good and everything is in progress and it will arrive shortly. They said it's probably the courier. Then one morning out of nowhere, I get an email that the order was cancelled. Yes I got a refund but I am angry that they kept telling me the order was coming. I ended missing out on a couple of other pairs of shoes I was looking at that ended up selling out while I waited for the shoes I was assured would arrive on multiple occasions. Very unprofessional. The day after the cancellation, I got an email from them saying they had good news because they found the same shoe from the cancelled order. All I had to do was pay more than double the original price. That's not good news. That's a slap in the face to a new customer. So disgusting.”

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Posted 2 months ago

“Haven’t received my order it has passed a month i want to report for scam, please give me back my money or product”

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Posted 2 months ago

“I ordered the runners and got a confirmation of purchase and a supposed update. Since then, I have heard absolutely NOTHING from Novelship. No runners have arrived. I cannot reply via email and the website communication site also repeatedly fails. Be VERY careful dealing with this company. There is absolutely NO customer service. They therefore treat customers like dirt. Everything about them gives “scammer” vibes. VERY unhappy with this company. If I could give ZERO stars, I would!”

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Posted 2 months ago

“Disgusting company. Cancelled an order in May and was assured that a refund would be issued within 5-10 days. A month has passed and it still hasn't happened. Have sent multiple emails to them, asking about this. They answer the first mail, ask for an order reference, then ghost me. Will have to get my bank involved at this point, as these crooks are clearly intent on keeping my money. Avoid like the plague.”

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Posted 2 months ago

“Takes time to ship in NZ but the shoes are 100% Authentic.”

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Posted 2 months ago

“Packaging felt premium and safe, slid the lid off and the kicks looked gorgeous. Tidy bit of work.”

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Posted 2 months ago

“Competitive price, decided to give them a try and proper glad I did. Cheaper than the high street by a country mile.”

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Posted 2 months ago

“價格很有競爭力，想說試試看結果完全買對了。比實體店便宜超多。”

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Posted 2 months ago

“重新配對拖了一下，替換的那雙第8天才到，剛好趕上我的行程有點緊。不過全程都會即時更新進度給我，讓我知道事情到哪個階段，這部分我承認他們做得不錯。”

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Posted 2 months ago

Novelship Pte. Ltd. is rated 4.8 based on 12,338 reviews