Novelship Pte. Ltd. Reviews

Name: Novelship Pte. Ltd.
Address: 2 Gambas Cres, #07-24, Singapore, North East Community Development Council
Rating: 4.77

4.8 Rating 12,447 Reviews

96 %

of reviewers recommend Novelship Pte. Ltd.

Company Reviews

Metrics

Info

4.8

Based on 12,447 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

About Novelship Pte. Ltd.:

Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.

Novelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.

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Novelship Pte. Ltd. 5 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“응대 빠르고 직원분도 친절하셔서 교환도 매끄럽게 진행됐어요. 별 하나 뺀 건 반품 라벨 오는 데 시간이 좀 걸렸기 때문인데, 오고 나선 다 잘 풀렸어요.”

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Posted 3 months ago

“빠른 출고에 빠른 배송, 아침 커피 다 마시기도 전에 운동화가 문 앞에 와 있었어요. 짱임.”

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Posted 3 months ago

“I've been waiting a long time for this pickup and finally it arrives at my doorstep. They gave the fair price for this one, other sells too expensive so i'm really greatful for this! thankzz”

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Posted 3 months ago

“This has been one of the worst online shopping experiences I have ever had. Before ordering a pair of Nike mules, I carefully checked the company's return policy, but when the item arrived, the quality was nothing like the photos and did not meet my expectations. I have been trying to return the item for over a week, yet they still refuse to provide the return instructions. Instead, they reply to only one email per day, making the process incredibly slow and frustrating. I have been dealing with Dita, Eva, and Fiani, but no one has resolved the issue. It feels like they are deliberately delaying the return instead of honoring their own return policy. I am extremely disappointed with both the product quality and the customer service, and I would not recommend buying from this company.”

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Posted 3 months ago

“Very happy, item is in good condition 100% authentic and highly recommended.👍🏻”

Novelship Pte. Ltd. 5 star review on 14th July 2026

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Posted 3 months ago

“Arrived quickly, just as promised, no messing about with the courier either. Bang on time, ta.”

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Posted 3 months ago

“Best price I could find, eh! Went round the houses comparing and this was the standout by a mile. Reet chuffed.”

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Posted 3 months ago

“Superrr easy to follow, was about 5 days over the initial estimated delivery time but that’s not really a big deal. Everything was amazing, product brand new, unscathed, just good icl. As a first time buyer I’m very impressed and would 100% recommend will be coming back for sure 🤞”

Novelship Pte. Ltd. 4 star review on 7th July 2026

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Posted 3 months ago

“My experience with Novelship was extremely disappointing. I placed an order, received confirmation, and my payment was successfully processed. After waiting for more than two weeks with no clear update on the status of my order, I was informed that it had been cancelled. What frustrates me most is that the order was accepted and payment was taken in the first place, only for the transaction to be cancelled later. As a customer, I expected better communication and transparency throughout the process. If the item was unavailable or could not be delivered, this should have been identified before accepting the order and taking payment. The entire experience left me feeling that my time and money were not respected. Waiting weeks for an order, only to have it cancelled without a clear explanation, creates a lack of confidence in the platform. The process felt misleading and gave me serious concerns about the reliability of the service. I would not recommend this platform based on my experience and hope the company improves its order verification, customer communication, and cancellation procedures so that other customers do not face the same frustration.”

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Posted 3 months ago

“Hi I’ve been back and forward with Novelship for around 1 week and getting no where I’ve had to open up a case for a charge back via my bank. I ordered new balance trainers and they have not arrived and the response from the company is making me thing this is a fraudulent company. Don’t order as the order doesn’t arrive and they just keep you going around in circles on the emails.”

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Posted 3 months ago

“完好無損，包裝做足本份，個盒攞出嚟好似陳列品咁靚。手工乾淨。”

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Posted 3 months ago

“準時到又滿意，全程都通知得好清楚。冇咩好嘈。”

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Posted 3 months ago

“價錢透明度高真係好，冇突如其來嘅關稅，又冇奇怪嘅附加費。老實講，都幾新鮮。”

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Posted 3 months ago

“Perfectly intact, the packaging did its job, box came out looking showroom ready. Tidy stuff.”

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Posted 3 months ago

“Delivered as promised, very satisfied with the timeline, kept in the loop the whole way. No moaning here.”

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Posted 3 months ago

“Fast support, pleasant experience, felt like a proper chat rather than a corporate script. Sound of them.”

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Posted 3 months ago

“完好如初，包裝該做的都做到了，鞋盒拿出來跟展示品一樣。乾淨俐落。”

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Posted 3 months ago

“準時送達也很滿意，全程都保持通知。沒什麼好挑剔”

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Posted 3 months ago

“訂單協助全部處理得很順，還幫我抓到地址打錯的地方，才沒有出包。真的是傳說級。”

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Posted 3 months ago

“價格透明真的很讚，沒有意外關稅，也沒有奇怪的附加費。老實說，滿新鮮的。”

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Posted 3 months ago

Novelship Pte. Ltd. is rated 4.8 based on 12,447 reviews