NOXEN Reviews

Name: NOXEN
Address: 1190a Papamoa Beach Road, Tauranga, Bay of Plenty Region
Rating: 4.93

4.9 Rating 1,145 Reviews

99 %

of reviewers recommend NOXEN

4.9

Based on 1,145 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Anonymous

Anonymous // 01/01/2019

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“Absolutely beautiful hat. I am OBSESSED. Will most definitely be purchasing more in different styles and colours!”

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Posted 3 years ago

“Awesome support, great website and super helpful. Love the quality and the attitude and outlook”

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Posted 3 years ago

“The product is of poor quality and not aligned to description. Arrived very late and when I have raised that 1) the products arrived late and 2) were not as described I was not allowed to have a refund. I wanted to support local NZ business but this one definitely doesn’t deserve it”

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Posted 3 years ago

It is dissapointing to see a negative review after so many emails back and forth to try and help you. As I explained to you, your order was received on the Saturday and shipped on the Monday however the driver in your area was in isoaltion after testing positive so the deliveries were delayed. This is completely out of our control and affects everyone unfortunately. As also discussed in the email we do our very best to describe our products exactly as they are. Your misinterpretation is unfortunate but nowhere in any of our descriptions or customer reviews does it say or suggest that the hidden pocket inside the Pro poncho is for your hands to be able to go right through so you can get changed. Although delayed the product you received was not faulty therefore we felt we did not need to refund it. We kindly offered you a store credit or exchange (which is outside of our policy) but you did not respond. Perhaps you could consider your 1 star review and as always you are welcome to accept our offer of a store credit or exchange by responding to my email.

Posted 3 years ago

“Great product, delivered really quickly. I’ll be shopping with you guys again soon.”

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Posted 3 years ago

Thanks Karen for the great feedback!

Posted 3 years ago

“Nice and comfortable ponchos.”

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Posted 3 years ago

Thanks for the great feedback Patricia.

Posted 3 years ago

“I brought this for my partner to wear at a wedding ! He absolutely loves it, beautiful packaging also & very fast delivery. Thanks so much!”

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Posted 3 years ago

Awesome that your partner loved his hat! Looks great on him!

Posted 3 years ago

“So happy with my purchase, the material of my hooded beach poncho is of excellent quality, and I just love the choice of colours. Great to wear over my swimsuit to and from the swimming pool and the beach. A fantastic purchase.”

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Posted 3 years ago

Thanks Rosemary for the great feedback, glad you love your new towel.

Posted 3 years ago

“5 stars isn’t enough. These guys went above and beyond when I needed some hooded towels the next day and I’ll definitely be back. All the stars.. Thanks team. You’re amazing ⭐️⭐️⭐️⭐️⭐️”

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Posted 3 years ago

Wow, Thanks Brooke!! What amazing feedback thank you so much!

Posted 3 years ago

“Customer focussed service , great product .”

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Posted 3 years ago

Thanks Reg, great to have awesome customers like yourself! Thankyou for the amazing feedback.

Posted 3 years ago

“Love what Five Percent Brands stands for.”

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Posted 3 years ago

Thanks Ingrid!

Posted 3 years ago

“Loved the service! Dispatched same day we ordered even with 3 x printed. Beautiful product”

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Posted 3 years ago

“had so many comments on my hooded towel, the colours are amazing. delivery time was very quick.”

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Posted 3 years ago

“Super happy with my Charlie. It's replacing a grubby old cricket hat I've been using for when we're out and about in the sun. I got the green one and love it. I get comments about it usually. My cousin even said it was Pharrell Williams-like, i'll take that :). I bought the wrong size, 61cm, and sent it back. They came back with the 59 super fast. Great customer service and business story.”

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Posted 3 years ago

“Good quality”

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Posted 3 years ago

“Lovely to order from, glad someone made the adult sized hooded towels we all need.”

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Posted 3 years ago

“Fantastic company to deal with. Product is such good quality and really well priced.”

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Posted 3 years ago

“Awesome products and great service!”

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Posted 3 years ago

“Beautifully made hat. Perfect for stylish summer days out”

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Posted 3 years ago

“Bought one as a gift and they loved it! Bought a second one for me but it was a bit big so I gave it to someone else and they loved it too! Now I need to buy another one for me. We all love the fact that 5% of sales goes to mental health. Good on you guys!”

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Posted 3 years ago

“Excellent product, fast efficient service. Satisfied customer.”

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Posted 3 years ago

NOXEN is rated 4.9 based on 1,145 reviews