O2 Business Reviews

Name: O2 Business
Address: Telefonica UK Limited Correspondence Department PO Box 202, Houghton Regis
Rating: 1.25

1.3 Rating 40 Reviews

5 %

of reviewers recommend O2 Business

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About O2 Business:

Five reasons to choose O2 for Business: 1. More than just Mobile You can now join up your business communications when youre mobile and when youre not. We can give you the complete package for mobile, mobile broadband, email on the move and landlines. So all your services are on one bill. And you get free support from one team in the UK. 2. Talk without limits We’ll give you unlimited calls to over 21 million O2 mobiles in the UK. So that’s one in three people you can call for nothing. You can also pick up to 10 standard UK landlines to call as much as you like with O2 business mobile Pay Monthly tariffs. Free voicemail and discounts on international calling as standard. We’re helping you keep in control of your costs. 3. A Network you can trust Here are the facts: * Our voice network covers 99% of the UK population. * Our 3G data network covers over 84% of the population and is HSDPA ready (HSDPA is enhanced 3G, also referred to as 3.5G). * We’re the most popular UK network for people with smartphones. * You can get online with unlimited access to the largest network of Wi-Fi hotspots. And Wi-Fi browsing doesn’t come out of your data allowance. We work with over 430 phone networks in more than 190 countries so that you can stay in touch when you’re abroad. 4. Support when you need it We’re here to support you every step of the way, from getting set up to helping your business grow: * UK based Business Customer Service centre available when you need it (8am to 9pm, seven days a week) - No charge. No worries. * Technical team on standby for assistance out of these hours * Manage your account online, whenever you like. And when your business grows, we’ll give you your own account manager. 5. O2 Give you more We’re always looking for new ways to help businesses like yours. That’s why we set up blueroom for business. It gives you: * Access to great offers and deals from companies including Avis, Parcelforce and Ramada hotels. * Nights out for you, your clients and your staff with Priority Ticketing at O2 gigs and events all over the UK. * Advice and inspiration whatever size your business from business guru and former BBC TV Dragon, Doug Richard and his School for Start-ups. O2 customers can also get to the front of the queue for tickets to the hottest events at the O2 and our 11 UK wide O2 Academies.

Phone:

0844 809 0222

Location:

Telefonica UK Limited Correspondence Department PO Box 202
Houghton Regis
LU6 9AG

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Anonymous

Anonymous // 01/01/2019

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“O2 business is completely abysmal. Their customer service does not exist. They cannot speak between departments to sort out any issues. I’ve been waiting over three weeks to import a number to the business. Still awaiting a credit assessment with no update and no ability to speak to the department. I am now stuck with O2 as cannot leave without paying excessive termination fee. Under no circumstances use O2 business and I would suggest any other provider available.”

Helpful Report

Posted 2 weeks ago

“worse customer service you can experience, avoid!”

Helpful Report

Posted 1 month ago

“Everything that could go wrong has gone wrong with my o2 business mobile account. I cannot emphasise enough how utterly excruciatingly bad their customer 'support' is. Incorrect bills, no service for two months, promised refunds as compensation that don't appear after 5 (and counting) different people have arranged it for me. Bills being over a hundred pounds incorrect leading to bank charges, promises to fix it that are never fulfilled. DO NOT USE O2.”

Helpful Report

Posted 3 months ago

“Why oh why can't there be a decent business mobile phone operater in the UK? Both O2 and Vodafone are in the Champion's League of appalling customer service. Constant 'you are in a queue' messages and when you can get through, you are either passed from pillar to post or just cut off. I dread having to ever contact them.”

Helpful Report

Posted 5 months ago

“o2 Business do not provide customer service. Calls centres are noisy cannot hear anyone. Nonoe of the staff able to anser basic questions about your account. Seem to focus on up-selling packages to you. Avoid Avoid Avoid.”

Helpful Report

Posted 5 months ago

“Shocking customer service. Phone doesn't arrive when promised... then arrives wrong... then O2 say will swap wrong phone with correct one but I must wait in for delivery.. my work requires me to be out. They said delivery would be 1 -5 days... they said can't guarantee a delivery day.. not allowed ... I offer to pay a premium for timed delivery so I can be in... impossible they say... every other business can do 24 hour delivery... O2 customer service sucks! Keep away!”

Helpful Report

Posted 7 months ago

“I was a customer at o2 for 6 years. I got o2 business 3 months ago and I have to say this is the worst customer service and the worst experience ever. This company doesn't care about it's customers at all. I used to like the company and recommend it to two friends, now I just want to get out. Avoid at all costs, never again.”

Helpful Report

Posted 7 months ago

“Terrible experience with O2. Involved a fraud case that took nearly half a year to resolve, when it's quoted that they would look to resolve in under 28 days. It seems Customer Service Team and the Fraud Team operate where the left hand doesn't speak to the right. My credit score was affected and nearly had debt collectors at my door. Very stressful few months. When it was finally determined that the fraudulent activity was legitimate, I was promised the fraudulent account would be closed. It wasn't closed and I continued to receive bills still charging me for a phone I didn't purchase, which nearly put me back into debt collectors again. I had to hound customer service to check the fraud ticket, close the ticket and remove the outstanding debt. I didn't think I'd need to remind customer service how to do their job. I will never go back to O2 and I'll continue warn people to not take up a contract with them”

Helpful Report

Posted 7 months ago

“Completely keep you in the dark, no user friendly. As I director of the company I cannot see what’s my tariff how much data or even where calls I made only think you know is when they take money from your account. No app to support like with regular o2. If you switching from 02 to 02 business make sure you see other providers first.”

Helpful Report

Posted 7 months ago

“I wish i could leave less than 1 star. Been on hold twice for what seems a lifetime!!! SHOCKING SERVICE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 8 months ago

“As a small business owner, this experience with O2 Business has had a profound impact not just on my professional endeavours, but on my personal life and family as well. Small businesses rely heavily on efficient and dependable services to thrive in a competitive market. However, the incompetence and false promises of O2 Business have directly affected our livelihood. Overall, my experience with O2 Business has been nothing short of a disaster. From the unhelpful customer service representatives to the false promises and lack of accountability, it's clear that this company has a long way to go in terms of providing reliable and trustworthy services. Save yourself the hassle and look elsewhere for your business needs. O2 Business is simply not worth the headache.”

Helpful Report

Posted 8 months ago

“Absolutely shocking They don’t answer calls. I’ve tried for 2 days now to speak with them totalling 4 hrs on hold As soon as I can ditch them I will”

Helpful Report

Posted 8 months ago

“o2 has the worst customer service i have ever experienced in my life. i am told to call 8002 fro business. system says it will connect me - twice! then upon my concern (move in number using PC code) connects me EVERYTIME to consumer pay as you go. they insist on validation of customer details every time. this happens about 15-20 times with different agents. more often than not they connect you and then disconnect you. or they cannot understand because the line is so poor. they also told me that business was closed, even though it wasnt (and couldn't tell me their openning lines). O2 you need to get your act together! Get a phone system that works (i hear Telekom has a good product for large businesses). you CANNOT send customers to a gauntlet of 10s of people and leave it up to chance to talk to somebody who actually knows (surprisingly, those people exist). you need to connect people to the RIGHT department. once i was connected to a line that asked me whetehr i wanted to leave o2 - i emphathetically said YES - only to be put through to the sales department - AND BE IN A QUEUE for 10 minutes - after which i gave up. i can't even leave O2. i just spent 8 days and about 12 hours on the phone to simply move a number to o2. there is a simpler way...”

Helpful Report

Posted 9 months ago

“O2 were working with a company called Business Mobile Deals.net which went out of business. O2 eventually took a lead and gave all existing BMD customers a chance to start a new 3 year deal which wasn't as cheap as other deals they were selling at that time sold through another satellite company called Anglia Telecom. Also they increase the annual prices by the most compared to other companies. Their customer service is woeful! Only able to be contacted by email. I would suggest any new customers read reviews carefully and then steer clear!! Since Brexit a lot of customer safeguards have been removed! You have been warned!!!”

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Posted 9 months ago

“awful stay clear overseas non english speaking”

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Posted 9 months ago

“Stay away please..”

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Posted 10 months ago

“I got suddenly billed for £1732 I don’t know why although I’m in monthly contact of £20 I received the money back and stopped my direct debit A week later my account stopped working I don’t know what to do next”

Helpful Report

Posted 10 months ago

“Terrible Terrible. I bought a faulty product and they refuse to send me a new phone back. I have been given a second hand phone, and the wrong handset. I have called 4 times, I have messaged their 'customer care teams' who said they would call back. 16 days later, more calls from my side and nothing. I encourage everyone who has put 1 star to report o2 to trading standards. I am doing that now. I am also posting on all social media channels. Lets take this company down”

Helpful Report

Posted 11 months ago

“Avoid Avoid Avoid, seriously they are scammers, I have 2 sim only contract and payment gone £97 and refused to credit rest of the money from October till March and now I cancel my direct debits after millions times call or send email to customer service ( Angelic telecom behalf of O2 ) they contact me because they couldn’t take money any more and promised to refund which still not complete ?! I received warning letter directly from O2 which till that they said not responsible and this company is independent so now I received another request from debt collect company ( Moorcroft ) to collect almost £4000 whole amount for 3 years contract. When I sign this rubbish contract it doesn’t say I have to patiently only pay only and I don’t have right to complain or talk to customer service even if I don’t receive my payment in bad situation of economic with down business and three young children and very high bills ?!!! Damn”

Helpful Report

Posted 1 year ago

“this is scammer who are working with bmd and Angelic like company. Dont ever come to this company . They dont have good customers, so they scam people working with such companies.”

Helpful Report

Posted 1 year ago

O2 Business is rated 1.3 based on 40 reviews