O2 Business Reviews

Name: O2 Business
Address: Telefonica UK Limited Correspondence Department PO Box 202, Houghton Regis
Rating: 1.23

1.2 Rating 48 Reviews

4 %

of reviewers recommend O2 Business

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About O2 Business:

Five reasons to choose O2 for Business: 1. More than just Mobile You can now join up your business communications when youre mobile and when youre not. We can give you the complete package for mobile, mobile broadband, email on the move and landlines. So all your services are on one bill. And you get free support from one team in the UK. 2. Talk without limits We’ll give you unlimited calls to over 21 million O2 mobiles in the UK. So that’s one in three people you can call for nothing. You can also pick up to 10 standard UK landlines to call as much as you like with O2 business mobile Pay Monthly tariffs. Free voicemail and discounts on international calling as standard. We’re helping you keep in control of your costs. 3. A Network you can trust Here are the facts: * Our voice network covers 99% of the UK population. * Our 3G data network covers over 84% of the population and is HSDPA ready (HSDPA is enhanced 3G, also referred to as 3.5G). * We’re the most popular UK network for people with smartphones. * You can get online with unlimited access to the largest network of Wi-Fi hotspots. And Wi-Fi browsing doesn’t come out of your data allowance. We work with over 430 phone networks in more than 190 countries so that you can stay in touch when you’re abroad. 4. Support when you need it We’re here to support you every step of the way, from getting set up to helping your business grow: * UK based Business Customer Service centre available when you need it (8am to 9pm, seven days a week) - No charge. No worries. * Technical team on standby for assistance out of these hours * Manage your account online, whenever you like. And when your business grows, we’ll give you your own account manager. 5. O2 Give you more We’re always looking for new ways to help businesses like yours. That’s why we set up blueroom for business. It gives you: * Access to great offers and deals from companies including Avis, Parcelforce and Ramada hotels. * Nights out for you, your clients and your staff with Priority Ticketing at O2 gigs and events all over the UK. * Advice and inspiration whatever size your business from business guru and former BBC TV Dragon, Doug Richard and his School for Start-ups. O2 customers can also get to the front of the queue for tickets to the hottest events at the O2 and our 11 UK wide O2 Academies.

Phone:

0844 809 0222

Location:

Telefonica UK Limited Correspondence Department PO Box 202
Houghton Regis
LU6 9AG

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Anonymous

Anonymous // 01/01/2019

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“I really think you are the most incompetent company in the whole world.”

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Posted 4 days ago

“I have been a loyal personal and business customer with O2 for well over a decade, but my recent experience with their business customer service has been extremely disappointing. As many others have mentioned, the call quality is poor, making it difficult to hear the representative clearly. I had to repeatedly ask them to repeat themselves, which was frustrating. To make matters worse, the representative was required to go through an upsell script, despite the fact that my issue had not yet been properly addressed. This felt more like a sales call than genuine customer support. This experience alone almost made me consider leaving O2 entirely. I expect better service from a company I’ve been with for so long.”

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Posted 1 week ago

“After 20+ yrs with O2 the business renewal as absolutely terrible, cannot speak to anyone in the uk and struggle to understand what they are saying never mind the fact that the line is breaking up whilst talking ! what a load of rubbish !!!!”

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Posted 1 week ago

“Having been an O2 personal customer for close to 20 years, when my company needed a business account to provide me with a business mobile number I suggested O2 and went through the account setup. Everything went well to start with until I (and our accounts team) wanted access to the online account to download the first invoice. This is where things started to go seriously wrong. No "welcome" email had been received. Some 3 weeks later after multiple online attempts, 2 calls to customer service personnel - one of whom just went away and never came back - and multiple attempts via the original service agent who "escalated as high as I can go" and still no welcome email so no access to invoices, yet they take the money. We're cancelling now and moving to another provider and once my current personal account is up for renewal I'll be doing the same on that and I will no longer recommend O2 as I have done regularly over the last 15 years or so.”

Helpful Report

Posted 1 month ago

“Customer Service is terrible!!!!!! They will leave you hanging over the phone!!! Seem to focus on up-selling packages only!!! Renewal team are quick to answer but the customer service, TERRIBLE!”

Helpful Report

Posted 2 months ago

“Avoid at all costs! Terrible service. On hold for hours and hours. Wasted days of our life trying to sort out problems. Phone was never delivered and now unable to cancel Contract. Awful.”

Helpful Report

Posted 2 months ago

“If I could mark my experience as an 02 Business customer as no stars I would. I placed an order for multiple iPhones and sims and have waited 5 weeks for the order to be completed and finally I received a delivery yesterday however only half the ordered items were there. I will never use 02 Business again. Such poor customer service.”

Helpful Report

Posted 2 months ago

“Absolute joke of a company. Ordered 2 upgrades on 26/11. No phones delivered to date and using a joke of an excuse about the warehouse not having any, yet on 2 occasions when following up I was assured that they would be delivered in the next 5 days. Still waiting.....no offer of compensation or a better phone. Merely just left hanging paying for a contract that I can't use.”

Helpful Report

Posted 3 months ago

“O2 business is completely abysmal. Their customer service does not exist. They cannot speak between departments to sort out any issues. I’ve been waiting over three weeks to import a number to the business. Still awaiting a credit assessment with no update and no ability to speak to the department. I am now stuck with O2 as cannot leave without paying excessive termination fee. Under no circumstances use O2 business and I would suggest any other provider available.”

Helpful Report

Posted 3 months ago

“worse customer service you can experience, avoid!”

Helpful Report

Posted 4 months ago

“Everything that could go wrong has gone wrong with my o2 business mobile account. I cannot emphasise enough how utterly excruciatingly bad their customer 'support' is. Incorrect bills, no service for two months, promised refunds as compensation that don't appear after 5 (and counting) different people have arranged it for me. Bills being over a hundred pounds incorrect leading to bank charges, promises to fix it that are never fulfilled. DO NOT USE O2.”

Helpful Report

Posted 6 months ago

“Why oh why can't there be a decent business mobile phone operater in the UK? Both O2 and Vodafone are in the Champion's League of appalling customer service. Constant 'you are in a queue' messages and when you can get through, you are either passed from pillar to post or just cut off. I dread having to ever contact them.”

Helpful Report

Posted 8 months ago

“o2 Business do not provide customer service. Calls centres are noisy cannot hear anyone. Nonoe of the staff able to anser basic questions about your account. Seem to focus on up-selling packages to you. Avoid Avoid Avoid.”

Helpful Report

Posted 9 months ago

“Shocking customer service. Phone doesn't arrive when promised... then arrives wrong... then O2 say will swap wrong phone with correct one but I must wait in for delivery.. my work requires me to be out. They said delivery would be 1 -5 days... they said can't guarantee a delivery day.. not allowed ... I offer to pay a premium for timed delivery so I can be in... impossible they say... every other business can do 24 hour delivery... O2 customer service sucks! Keep away!”

Helpful Report

Posted 10 months ago

“I was a customer at o2 for 6 years. I got o2 business 3 months ago and I have to say this is the worst customer service and the worst experience ever. This company doesn't care about it's customers at all. I used to like the company and recommend it to two friends, now I just want to get out. Avoid at all costs, never again.”

Helpful Report

Posted 10 months ago

“Terrible experience with O2. Involved a fraud case that took nearly half a year to resolve, when it's quoted that they would look to resolve in under 28 days. It seems Customer Service Team and the Fraud Team operate where the left hand doesn't speak to the right. My credit score was affected and nearly had debt collectors at my door. Very stressful few months. When it was finally determined that the fraudulent activity was legitimate, I was promised the fraudulent account would be closed. It wasn't closed and I continued to receive bills still charging me for a phone I didn't purchase, which nearly put me back into debt collectors again. I had to hound customer service to check the fraud ticket, close the ticket and remove the outstanding debt. I didn't think I'd need to remind customer service how to do their job. I will never go back to O2 and I'll continue warn people to not take up a contract with them”

Helpful Report

Posted 10 months ago

“Completely keep you in the dark, no user friendly. As I director of the company I cannot see what’s my tariff how much data or even where calls I made only think you know is when they take money from your account. No app to support like with regular o2. If you switching from 02 to 02 business make sure you see other providers first.”

Helpful Report

Posted 10 months ago

“I wish i could leave less than 1 star. Been on hold twice for what seems a lifetime!!! SHOCKING SERVICE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 11 months ago

“As a small business owner, this experience with O2 Business has had a profound impact not just on my professional endeavours, but on my personal life and family as well. Small businesses rely heavily on efficient and dependable services to thrive in a competitive market. However, the incompetence and false promises of O2 Business have directly affected our livelihood. Overall, my experience with O2 Business has been nothing short of a disaster. From the unhelpful customer service representatives to the false promises and lack of accountability, it's clear that this company has a long way to go in terms of providing reliable and trustworthy services. Save yourself the hassle and look elsewhere for your business needs. O2 Business is simply not worth the headache.”

Helpful Report

Posted 11 months ago

“Absolutely shocking They don’t answer calls. I’ve tried for 2 days now to speak with them totalling 4 hrs on hold As soon as I can ditch them I will”

Helpful Report

Posted 1 year ago

O2 Business is rated 1.2 based on 48 reviews