O2 Reviews

Name: O2
Rating: 1.43

1.4 Rating 893 Reviews

9 %

of reviewers recommend O2

Company Reviews

Questions

Metrics

1.4

Based on 893 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how O2 made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jince Jose

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication and understanding of my request. Deal with speedly”

Helpful Report

Posted 5 years ago

“They offered me best mobile sim with mobile plan and completed the process without any problem. Best thing is that if I have to walk out of plan before completion, I only need to pay for my phone and that's it.”

Helpful Report

Posted 6 years ago

“First class service at Westwood Cross branch today. (3rd December Extremely happy with the way our problem was dealt with -with patience and a happy disposition. It was quite noticeable that all of the staff on duty had a welcoming smile on their face and made customers feel comfortable. Our special thanks to Gary.”

Helpful Report

Posted 6 years ago

“The workers in the shop were very helpful. They have a service in their shops called O2 Guru, and the guy there helped me sort out a problem with my new iphone 8, more specifically my icloud on the phone. I had rang Apple a few times before and my issue still had not been fixed after about a month. Once the Guru figured out what was wrong, he called up some people at Apple that he knew and got someone to look at, and fix my account in about 20 minutes. I could not be happier with the outcome of this as trying to get through to Apple is like trying to drink the ocean, they even transferred all my data across whilst I was sitting with the Guru on the phone. I would also like to mention that this was all free of charge unlike some other phone companies in the UK.”

Helpful Report

Posted 6 years ago

“Very helpful staff especially Jastinder. It was a pleasure to be served by her . All our questions were answered efficiently, I really can't praise her and the rest of the staff enough. It was a pleasure to go into this shop with all the staff being so happy and helpful”

Helpful Report

Posted 6 years ago

“O2 customer service is second to none, they do exactly what they say and they do it in a timely manor keeping you updated all the way through.”

Helpful Report

Posted 6 years ago

“Customer service is outstanding. Would not be with any other phone provider.”

Helpful Report

Posted 6 years ago

“First class always happy to help”

Helpful Report

Posted 6 years ago

“Great customer service very friendly and helpful”

Helpful Report

Posted 6 years ago

“Changed phone contracts, still stayed with o2 and was pleased that they ported my number within 5 hours. Great service.”

Helpful Report

Posted 6 years ago

“Willing to explain and assist non technophobes like myself with patience and humour. This will and would encourage clients to return or recommend them to others”

Helpful Report

Posted 6 years ago

“Very happy with service and advice when looking to upgrade. Spoke via live link chat and upgrades hassle free with a better deal than the O2 shops could offer. Great service and professional advice.”

Helpful Report

Posted 6 years ago

“By giving me a new contract PHONE samsung galaxy 8plus”

Helpful Report

Posted 6 years ago

“Friendly and knowledgeable staff, they sorted my phone issues out in minutes most happy..”

Helpful Report

Posted 6 years ago

“Been with o2 for a few years now. I've got to see, one of the best mobile networks by far. Would recommend to everyone.”

Helpful Report

Posted 7 years ago

“Reviews.co.uk is an independent review collection platform Good Job”

Helpful Report

Posted 9 years ago

“I had just got the new iphone on contract and it was just out and when i went to the o2 store i didnt know how it worked but i went upto one of the o2 staff members and i was welcomed with a friendly greeting. I had asked the the o2 man that i wanted to purchase the iphone and when he got it he even gave me a demonstation on exactly how it worked and i am now SOOOOOOOOOOOOOOOO happy that ive got it. After i got it and filled out information i went home and the week after i was sent out a survey on how well the o2 staff explained how to use the product and of course i gave him the number of stars as this review because he did an amazing job and i found out that the survey also enters you in a competiton so fingers crosse3d hope i win.”

Helpful Report

Posted 9 years ago

“In O2 the staff are very understanding to my problems. They are always willing to help me and I feel they want to help me as they do it with pleasure. They are always welcoming when I enter the shop and therefore I visit it often.”

Helpful Report

Posted 9 years ago

“First ever contract phone today from O2 and very happy with the support I have received Quick, easy and simple! Happy customer! :)”

Helpful Report

Posted 10 years ago

“Don't often have to deal wth O2 customer service but when I do they are always brilliant”

Helpful Report

Posted 10 years ago

O2 is rated 1.4 based on 893 reviews