O2 Reviews

Name: O2
Rating: 1.43

1.4 Rating 901 Reviews

9 %

of reviewers recommend O2

Company Reviews

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Metrics

1.4

Based on 901 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Jince Jose

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“other companies dont provide this great customer service”

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Posted 10 years ago

“Just off the phone to a lovely adviser at O2. Wish I had her name because she really got me out of a pickle. Brilliant service from these guys ones again :)”

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Posted 10 years ago

“Great customer service from O2 Guru at Chapelfield Norwich on Friday; extremely helpful.”

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Posted 10 years ago

“just got great customer service at the Tottenham store-thanks :)”

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Posted 10 years ago

“just had some amazing customer service from your team. Thank you :D”

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Posted 10 years ago

“join O2 and there are no problems great customer Service and some good deals”

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Posted 10 years ago

“Got to hand it to them, O2 customer service is among the best.”

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Posted 10 years ago

“Don't often have to deal with O2 customer service but when I do they are always brilliant”

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Posted 10 years ago

“O2 it's fine. As I said great customer service and hopefully by the time I upgrade you'll be able to help a little more.”

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Posted 10 years ago

“Ordered a 5s upgrade from Carphone Warehouse #bath #wellsway - great customer service every time thanks :)”

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Posted 10 years ago

“Even if I have to wait in a phone queue for O2 mobile/broad band, as soon as I get through, they always fix the issue straight away and they're always helpful.”

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Posted 11 years ago

O2 is rated 1.4 based on 901 reviews