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O2 Reviews

1.4 Rating 917 Reviews

9 %

of reviewers recommend O2

Company Reviews

1.4

Based on 917 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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O2 1 star review on 18th April 2024

O2 1 star review on 18th April 2024

O2 1 star review on 18th April 2024

O2 1 star review on 18th April 2024

O2 1 star review on 18th April 2024

O2 1 star review on 18th April 2024

O2 1 star review on 18th April 2024

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking..got over charged on a months phone bill so I phoned up and asked why the guy said I'm not sure I told him why I thought it was he said I need to speak to a manager and they are not in now will call you bk tomorrow, so received a call back next day saying why, I said this is what I told you yesterday..he said pay the whole amount then we will credit you so I agreed as he said credit would be on my account for July..14th July I came home to a letter saying we require full early re payment for my phone/contract and notice of a default.so I called o2 asking what the hell is going on the lady on the phone was lovely told me to ignore the letter and I have a credit note of £31.59 she said to I can send you confirmation via email or txt I said email please so I can keep this for my file.today I receive my phone bill via email and it's full price, the £32.59 credit has not been put on my account so I have gone on to o2 chat and the lady said you have a credit of £26.62 going on your account 17.08.23. so I paid the full amount and now I'm getting a credit note lower than what I paid.. yes it's only £6 short but is this how big companies make there money, we are all struggling at the moment with every bill going up, I signed a contract yet you find ur phone bill goes up every year! The icing on the cake is to be told the credit is not going on until august this was your mistake and I'm paying for this! Absolutely disgusting i have been with o2 nearly 15 years of this is how you treat loyal customers will be moving to a different provider and recommend people to stay well clear.”

O2 1 star review on 16th July 2023

O2 1 star review on 16th July 2023

Posted 10 months ago

“We were placed on the O2 network from Virgin overnight yesterday, and promised an easy, seamless switchover. My husband and I have a phone apiece, the numbers of which differ by one digit at the end. My husband is the main account holder, and I am the peripheral, but the passcode required for him to enable the account came on my phone instead. He and I tried every means to activate our accounts without success, and the message received was that the email and passcode details did not match. In exasperation we independantly got through to 'customer services.' I waited 25 minutes to speak to someone, whose accent was so impenetrable that I only managed to grasp one word in 10. I politely requested to be put through to someone who could speak English clearly and concisely, and was cut off. Am currently still waiting for the security code text. I am angry and unimpressed by the so-called service, and if this continues will change providers, preferably for which have personnel who can speak English in a comprehensible manner.”

Posted 10 months ago

“I sent my handset to O2 to be fixed and they lost it. They are refusing to replace or refund me for the device. Customer services will not answer my calls or emails. The worst company I’ve ever dealt with”

Posted 10 months ago

“Twice in two months I have experience an issue with my bill. O2 are overcharged me and also they cut my phone off although I paid my bill. Poor poor service. I have ombudsman now dealing with the case. DO NOT USE THEM . Have a look at the other reviews theu are apoling”

Posted 10 months ago

“A big warning to customers Worst company ever 1- very rude customer services over the phone 2- rubbish portable hotspot which is very slow and very limited data although says unlimited Waste of time and money”

Posted 10 months ago

“O2 are a sham of a company with no regard for their customers. I have been with them for the best part of 10 years with 10 Business SIMS. They have got worse and worse in the last few years. Dreadful, dreadful, dreadful reception everywhere I seem to go, including in the center of my local City. They rip you off with fake discounts that don't rise like their prices do every year. Then, even though you have 10 sims they offer a terrible out-of-Europe travel bolt-on in comparison to a retail customer who has one sim. I can honestly say that I have gone from an O2 fan to absolutely hating them. Cannot wait till my latest 3-year contract is up so I can go to a company with better reception and better service.”

Posted 10 months ago

“Bad Internet, bad customer service and very expensive. Internet is very unstable all the time since the first day of our contract. I will not recommend it especially if working from home. I an currently switching provider.”

Posted 10 months ago

“Dear Team ! This is the the worst company! Everywhere is scam ! Received a call about my sim contract to be updated! 12 months sim contract for £10.50 Accept that , but after few minutes received loan agreement! Do not say that is not part of the term ! This is a part of O2 job ! As this agreement from O2 company for 36 months! I didn’t accept that ! How you can do this with the people! As O2 will send this phone and the contact with O2! You are scammers !!! Really I’m in bad health condition- next week operation- and this situation gave me big stress! Was on a phone 2 hours after said do not worry your order been cancelled! And you won’t be charged for that ! Gave me a ref number, but after 3 hours again text message that my contact updated! why are you cheating?????? Again have to call - no help at all ! I didn’t not request any loan ! Loan with O2 ! Do not say that been done with someone else! This job what you are doing. And now what should I do ! I’m sick and I do not need this load and iPhone !!!!! Why are you cheating?????????????”

Posted 10 months ago

“The worst customer experience ever. They never help you. Your problem with o2 customer service start be worse and worse. Never find solution. And next, after my contact with 02 service I have a lot scams phone!.”

Posted 10 months ago

“In a word? DISGUSTED Tried to purchase/order a phone online, and in spite of me wishing to avail of the pay UPFRONT IN FULL... I was forced to select a monthly GB allowance contract. This I was told I could cancel immediately upon receiving phone and that would be the end of it; I would be left with just the phone I had already paid for in full. However, I was informed that by ordering the pay UPFRONT phone with a compulsory need to add a sim GB contract EVEN though I was going to cancel it, STILL required a credit check and my agreement to accept the contract. ISSUE: At the last stage of ordering process (and having supplied all my details, bank account details, and selected the UPFRONT payment to be made by my Paypal... I was confronted by a THERE HAS BEEN A PROBLEM screen, saying please call us using your O2 number. No other option! Now, after searching for a number to use with my old phone, i got through after a long long wait to some useless fruit I could not even understand in Pakistan/India, and he said just try ordering AGAIN. RESULT: I have had TWO lots of money taken from my bank account meaning his advice triggered two orders and have received no email invoice or confirmation or anything, and only my being told their was a problem call O2. I have contacted them now 3 times, 1 time by text chat...wanting just my money back and to never go near O2 again in life. I am exhausted, disgusted and seriously angry... O2 ARE WITHOUT DOUBT A DISGUSTINGLY BAD COMPANY. Just the extreme stress caused wanting on the phone to get through and once through trying to deal with their call centres in India/Pakistan and the things they employee there will destroy your patience and drive you to insanity. MINUS (-10)”

O2 1 star review on 30th June 2023

Posted 11 months ago

“Awful phone lines with a muffled sound, you can barely hear what the agents are saying. Plus, their accent is so strong, that it becomes a huge obstacle to the communication. They also made loads of mistakes in setting up my SIM-only contract: they created an O2 account with the wrong email address (even though we had spent a lot of time over the phone checking its correct spelling), the SIM swap did not work (I spent a whole week trying the procedure over and over again), they told me over the phone to go to an O2 store, I went to 2 of them, where they were understaffed and told me to call the phone customer service back. Unbelievably frustrating. O2 seems to be crumbling down. I've already started to look for a new mobile provider...”

Posted 11 months ago

“more or less forced to take out a O2 sim as part of a reduced price virginmedia contract, never used or needed the O2 sim, they recently put up my monthly O2 payment to nearly £20 per month, rang O2 up today to cancel the sim / payment and was told I'd have to pay the remaining months on the O2 sim / contract at 'full price' ! They already have made a load of cash out of me and weren't willing to give a discount on the remaining months - total rip off company, avoid avoid avoid !!”

Posted 11 months ago

“Useless chatbot. Fought my way through the system using another sim. Unhelpful employee who wasn't even willing to try and help and just cut me off, despite telling him I had urgent calls to make/coming in. Rotten signal/reception in this area even when connected.”

Posted 11 months ago

“Husband elderly. Rarely used phone in a year. Decided to cancel and get refund as not on contract. Called. Explained. Told me to wait. Waited 2 1/2 hours of music playing. Never checked in with me. Nothing. Left phone on table as i did housework. Finally ran out of air time as needed charging. Will contact Trading Standards as an appalling company. Treat customers with total disrespect.”

Posted 11 months ago

“I have been a customer for many years now and have used the O2 insurance policy at a price point of £15pcm. I have submitted a claim for a simple damage replacement and have waited 6 weeks, having made a couple of calls each week and there is still no resolution. They have no visibility about how soon they will be able to supply a replacement iPhone and cannot offer me any options as a paying customer. I would avoid if possible. A premium price for a non service.”

Posted 11 months ago

“Years of business mean nothing to these clowns. When something goes wrong you'll be met with robotic staff, poorly working systems and terrible service. O2 is Over, there are far better out there and cheaper. Avoid avoid avoid.”

Posted 11 months ago

“Replaced phone with new contract. Still trying charge for old contract and 'cannot' transfer number. Non existent customer service, not pay for old contract as they failed to cancel on 12/05. Would avoid in the future”

Posted 11 months ago

“I am new customer the day I received my sim I had to cancel it because they didn't give me the plan that I ordered.it took me 40 min to cancel.”

O2 1 star review on 15th June 2023

Posted 11 months ago

“Worst company ever! Working temporary on contract abroad need to keep my number active. they increasing my bill every month even if I almost do not use my phone. Dear O2 - be sure that the first thing I will do after coming back to the UK will be terminating my contract with you. Down with O2!”

Posted 11 months ago

“30 minutes on hold after agents said he would be 5 minutes.”

Posted 11 months ago

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O2 is rated 1.4 based on 917 reviews