Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

O2 Reviews

1.4 Rating 917 Reviews

9 %

of reviewers recommend O2

Company Reviews

1.4

Based on 917 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how O2 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

O2 1 star review on 18th April 2024

O2 1 star review on 18th April 2024

O2 1 star review on 18th April 2024

O2 1 star review on 18th April 2024

O2 1 star review on 18th April 2024

O2 1 star review on 18th April 2024

O2 1 star review on 18th April 2024

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have made numerous complaints to o2 - all have just been ignored. My service is non existent- I joined o2 thinking it would be top service but I could not have been more wrong. There is no phone signal at all in my area and no 4G - despite it showing as so. I want to leave and go with a service that I can use. O2, please accept this as yet another complaint to look into as I will not stop until I get a response.”

Posted 9 months ago

“Same as everyone can't get hold of anyone English over charging on bills the threatening letters”

Posted 9 months ago

“Dear O2 Customer Service, I'm taking to social media to express my immense frustration and disappointment with the cancelation process I recently encountered. My attempt to cancel an unused Volt offer has been met with a series of roadblocks and a lack of resolution. The Volt offer, taken alongside a Virgin Media contract, was intended to offer cost savings through combined services. Despite my never utilizing the Volt offer, my attempts to cancel have been met with unnecessary complications. To make matters worse, my interaction with Aiza only added to the frustration. She informed me that the contract could not be canceled due to an alleged incorrect phone associated with the SIM. She was unable to escalate my concern to a manager or arrange for a manager to call me back. As a result, I am left feeling completely lost regarding the resolution of my expired contract. It is incredibly disheartening to encounter such obstacles when seeking assistance, especially when my intention is to discontinue a service that was never used. I urgently request that O2 address this matter promptly and take steps to improve the cancelation process. It is essential that your customer service is equipped to handle situations like mine, and that there is a clear path for resolution.”

Posted 9 months ago

“Constsntly over-charging, incompetant service, allows fraud to occur, poor service generally. Fail to listen and respond appropiatly. Wish I had never joined. Do not use.”

Posted 9 months ago

“Orleanstrasse: wilder Angestellter, und ihre SIM funktioniert nicht. Geworfenes Geld.”

Posted 9 months ago

“Absolutely useless... the customer service team has been extremely unhelpful. I have been trying to transfer my old number to O2 for over a week and they have failed over and over. It is supposed to be a simple automated process you complete online. Instead, I have spent over 6hours on the phone to them trying to resolve it and still to no avail.”

Posted 9 months ago

“Having been transferred from Virgin I experienced several days without a signal due to alleged problems with a local mast. No apologies so I closed the account and received confirmation that nothing was due to o2. Weeks later I was advised that I owed another month's payment and was due to pay late costs , my credit rating was also at risk. Their virtual assistant was useless, they do not have an email address to help and their customer service line was unanswered despite very long waits. Following their published advice I visited an o2 shop, their customer agent curtly advised me that as my account had been closed they couldn't (wouldn't) help and I should ring the customer help line again. Eventually I reached a human on the helpline who advised that I was actually in credit but the requested confirmation of this failed to arrive. This is telecommunications company that doesn't want to communicate. Avoid if possible.”

Posted 9 months ago

“Awful service, awful customer support, premium insurance would not fix a charging fault (why am I paying insurance, I was told to go to another repair shop and not an o2 one) absolute shambles of a place! I’ve just been on hold for 45 minutes to listen to someone who was unable to speak half decent english say hello down the phone 10 times before hanging up! It’s a joke”

Posted 9 months ago

“Everything is wrong with this company. Stay way clear from them”

Posted 9 months ago

“0 Bro 0, Simple 0 rating. Their technician team does not speak English. Even though It's a UK-based company. The Technical Team cut the call the minute you talk in English. I thought they would have a Technical English Department hence I took this service. I did a huge mistake taking this internet service in Germany. Now I am tied to this horrible company for 2 years like an unhappy abusive marriage. -They are really rude on the call. They talk down to you as if you are an idiot for calling them. The so-called English Speaking Customer Service Department -The internet activation was a huge failure. -I was given an appointment for the technician to come. I didn't go to the office. They didn't come and closed my ticket. 8988969 Excuse me! The Internet is still not working! and how can you make someone wait and don't come? What kind of horrible service is that? -I get transferred a hundred times between Technical and English Customer Service like a ping-pong just because I don't speak German. -Apparently, I have to go grab some German Dude from the streets for me to speak to the Technical Team in German. Wow! Brilliant. Make the Customer do all the legwork”

Posted 10 months ago

“Do not go to o2 what ever you do. CUSTOMER SERVICE DOES NOT EXIST. I have 3 phones 1 was technically stolen so ask for number to be barred and phone disabled. Easy hey ? No not with incompetent o2. They barred the right number but disabled the wrong phone. Idiots !!!! 72 hrs later they seem incapable of rectifying the matter. They lie to you, cut you off after 45 minutes on the phone with idiots and still expect me to pay for 3 phones when only 1 works. Am now going to the communications ombudsman to get rid of the most rubbish company I have ever dealt with. Absolutely rubbish!!!!!!!”

Posted 10 months ago

“My problems started when 02 transferred my Virgin account. I had no service, no landline and a death in the family, I am disabled and almost housebound, so my mobile is my lifeline. So I cancelled my direct debit for the Virgin sim on 15 May 23 (and entered into an account with EE). On 20 June 23 received an 02 sim, so I was expected to go without service for over a month. I have not used this sim and it is still attached to it's original packing. The case is now with the Ombudsman thanks to help from Resolva. I have tried to pay what they say I owe them ( maybe the final Virgin bill? £13.51) but they have refused payment 3 times and are threatening me with a debt collection agency and possible court proceedings, bring it on idiots. If this happens I will try and involve the press. As so many reviews have said - BEWARE Ps, this is a shortened version of the story, and why did Virgin hand over to them, I think we can all guess.”

Posted 10 months ago

“Awful company. The only thing I'm trying to do is to upgrade my phone. I have been cut off 7 times on web chat and have been sat in a queue for 45 minutes on the phone. Will be leaving as soon as possible”

Posted 10 months ago

“Everything is a shambles with them. They are absolutely, undeniably and horrendously awful!”

Posted 10 months ago

“I thought I was a virgin mobile customer. Then I get a letter from O2 saying thank you your new contract starting date.. I thought I haven't got a contract with O2 someone must have stolen my details from me I informed my bank this is fraudulent I never requested a contract with O2 got my bank to cancel Payment. I am a virgin mobile customer. I was not contacted from virgin to say I was being moved to another provider. Then 2weeks later I lost signal couldn't make phone calls or texts ect. I followed the steps on my phone when making a call informed I have balance due to O2. Internet search I found out virgin mobile are sending all their customers over to O2. I paid my bill over the automated message on my phone for one month SIM only so I could make calls and texts. Now I am in limbo I am with O2 but was not informed or asked about this. I do not know my O2 account details or what SIM deal I'm on. The following has been going on for 2 months.. Been trying to speak with O2 customer services I've been cut off twice the third time informed they can give me a sum only deal but they not able to complete it today I spoke with them at 820pm ish customer service said they would call me back tomorrow evening to go over my account login and SIM only deal. I did not get a call back.”

Posted 10 months ago

“Network good but company awful! I have had nothing but problems trying to resolve my problems. After several months of trying, talking to 6 different customer service advisors, hours of calls where I have been on hold, then cut off, I am no further on. I attempted to use the chat service and 2 months later still haven't had a response. Even though I have emails confirming I don't have to make the final payment on my account I now have a company contacting me for the final payment! I have just tried to contacting o2, they didn't have a clue and then put me on hold only to cut me off again! This is completely unnaceptable customer care for such a big company and I honestly don't know what to do next to resolve the issue as I can't face contacting them again.”

Posted 10 months ago

“I would give zero if that was an option. I have had terrible experience with aO2 and they’re none existent customer service, After. 2 hour call and 7 different operators they finally cut me off without resolving my problem. The operators clearly didn’t understand me and passed me onto another. After 20years of being a loyal customer the way I have been treated and left out of pocket I am now switching to another provider. Awful and appalling customer service”

Posted 10 months ago

“Worst network company ever …. Worst network company ever …. 1- portable hotspot that was supposed to be unlimited data is very very slow and just stops all together very often 2- very rude customer services over the phone Really waste of time and money doing contract with those thieves … A big warning for everybody”

Posted 10 months ago

“Useless customer service. They have no knowledge and are unable to resolve any of my issues. Please spend your money with a network that actually care about customers because O2 don't.”

Posted 10 months ago

“I have been a customer for many years now and have used the O2 insurance policy at a price point of £15pcm. I have submitted a claim for a simple damage replacement and have waited 9 weeks, having made a couple of calls each week and there is still no resolution. They have no visibility about how soon they will be able to supply a replacement iPhone and cannot offer me any options as a paying customer. I would avoid if possible. A premium price for a nonservice. I am proceeding with terminating my contract. Having reads the policy T&C’s - I have written a letter to trading standards to let them know that I have entered into unfair contract. Hopefully this will help other consumers from engaging with this company.”

Posted 10 months ago

«
1
2
...
8
9
10
11
12
»

O2 is rated 1.4 based on 917 reviews