Oak Furniture Land Reviews

Name: Oak Furniture Land
Address: DC2 Viscount Way, Swindon
Rating: 3.82

3.8 Rating 1,761 Reviews

71 %

of reviewers recommend Oak Furniture Land

Company Reviews

Product Reviews

4,479

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Phone:

0800 440 2253

Email:

social@jbglobal.co.uk

Location:

DC2 Viscount Way
Swindon
SN34TN

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Oak Furniture Land 1 star review on 20th June 2025

David Taylor

Oak Furniture Land 2 star review on 25th September 2024

Nadejda Pattiyage

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a corner suit delivered it came with a small hole in it..sent photos off as asked but now been trying for 2 weeks to get through to customer services spent over an hour at a time and still no answer.”

Helpful Report

Posted 3 years ago

“Everything. The company took our money in January 2021. In July 2021 the items finally arrived. A chest of drawers ( cost £420) was damaged so badly the whole thing has had to be replaced. I am still waiting! The other items were damaged. A man finally turned up to fix the problems and could only fix one item as Oak Furniture Land had not given him the correct details. No one from this company answers the phone unless you wait for a full hour. They have no email address. Never buy from this company!!!”

Helpful Report

Posted 3 years ago

“Horrific service, ordered a Roman dresser in January, scheduled for June delivery week before arriving told lt was stuck on shipment rescheduled for July week before again rescheduled for august ! Refused to wait any longer so cancelled now battling to get refund !! Do not order from here !”

Helpful Report

Posted 3 years ago

“I ordered dining room table, chairs and sideboard in April 2021. Was told the sideboard would take a bit longer and be delivered in August. Now not available until December. An 8 month wait is so disappointing especially as I have the table and cant find a similar sideboard to match. Will not recommend Oak Furniture Land due to very long waiting periods.”

Helpful Report

Posted 3 years ago

“Not good!”

Helpful Report

Posted 3 years ago

“Purchased a HERCULES Rustic Solid Oak Tall Bookcase. It’s a solid piece well built apart from shelves which cannot take the weight of books. Even shelves half filled bow under the weight. Poorly designed and miss-labelled as a bookcase, it’s suitable for light weight ornaments and decorations only.”

Helpful Report

Posted 3 years ago

“I ordered a dining table and chairs on 17th January 2021, the delivery then was 26 weeks which I thought was bad enough but decided I could live with that and was due on 28th July. I received an email one week before delivery was due to say it had been delayed and its now not arriving until November. I'm told its the Wiltshire table that is the problem but how can delivery of a dining table take 10 months, and will it arrive in November? I also ordered and have received the matching Wiltshire small sideboard so changing the table is not really an option. Its just not good enough to inform customers only one week before delivery because by that time I had got rid of my old dining table and chairs and now have nothing for 4 months, I'm not even confident I'll have a table and chairs for Christmas due to their delivery problems. I have ordered many items from Oak Furniture Land in the past but will not be buying any more.”

Helpful Report

Posted 3 years ago

“Ordered an armchair in January, was finally delivered in July. Sent the wrong colour!!! Have been trying to contact them for a week, no reply to contact form or complaint through My Account page. Phoned for 3 days last week, constant queue and can't get through. Have purchased many items previously, really disappointed with this poor level of service.”

Helpful Report

Posted 3 years ago

“We have bought 2 wardrobes, a large table, 2 chests and a dresser from them costing several thousands and are happy with their quality. Not at all happy with their delivery service as most of the above took several months to supply despite in store promises. Currently waiting for a nest of tables ordered and paid for in February now hoped for in August. We wont be purchasing any more products from them.”

Helpful Report

Posted 3 years ago

“5 Months delivery for a small coffee table only to be told after the delivery was arranged that it would be a further 3 months. Asked for a refund which they did but then did not refund the delivery charge”

Helpful Report

Posted 3 years ago

“Went on website to look for dining room Unit began to go thru order process Then at end realised it was 12 weeks Delivery abd 99 pound for a slot of my choice. Or 50 pound standard delivery Declined and found the sane looking oak unit in stock with another supplier abd free delivery. Turned up 2 weeks later Go elsewhere”

Helpful Report

Posted 3 years ago

“Our delivery of 2 bedside sets of drawers arrived 16 weeks after ordering them, however we were told by the sales lady that this would be the length of the wait so we have no complaints about that. It’s the delivery man that we had an issue with..as he dropped the boxes outside our door (we did order doorstep delivery so all ok there), he said that the furniture is rubbish, it’s NOT solid oak, to look underneath as it’s all bits and pieces stuck together and to ring customer services to complain! Great ambassador for OFL! We actually love our drawers, they are in perfect condition and arrived on time.”

Helpful Report

Posted 3 years ago

“Been waiting for 7 months for a dresser. I booked the item for delivery on the 10 June, still waiting. Customer service is non-existent.”

Helpful Report

Posted 3 years ago

“Furniture was faulty and getting hold of customer service was not easy. Replacement sent and still faulty. Technician was going to phone to repair as i couldn't wait another 5 months for a new one. Three weeks later i am still waiting!!”

Helpful Report

Posted 3 years ago

“DO NOT ORDER FROM THESE!!! I placed an order back on the 5th April for our new house, It gets better they said its going to be another 2 months so wont receive it till August thats 5 MONTHS WAITING!!! Absolute joke. I've also tried to contact them by phone and email no answer OF COURSE.”

Helpful Report

Posted 3 years ago

“I would definitely not recommend Oak Furniture Land UK. I am very unhappy and disappointed with the service. I ordered two items early this year Jan "21 and was informed there is a wait for one of the items due to item not being in stock. Nearly 7 months of waiting I receive an email 4 days before my due delivery date that my item has been delayed. The email provided a link to rebook the delivery. However when I clicked the link it stated that rebooking can't be done online. I rang the customer service and asked my order was delayed since it was ordered such a long while back. I was told it can be a mixture of reasons. That beause of covid, the containers are not meeting shipment dates. She asked for me to rebook my delivery slot. To which l was not prepared to wait indefinitely for further x amount of months. It is obvious to me that they are selling items to which they cannot supply the stocks. I asked for a refund and was told to be put through the refunds line. In the end l have to wait upto 10 days for the refund and they refused to refund my £19.99 delivery as l received my first item. I explained I only paid for the upgrade delivery for the bigger item to be delivered to the room of my choice. This experience has led me to believe the customer service is very poor. If l didnt ask for a refund I think they would of kept rolling on the new delivery date. I'm in the process of waiting for the refund will go back on my account.”

Helpful Report

Posted 3 years ago

“Delivery staff and professional who lie. Well what can I say about oak furniture, delivery staff who say they made a delivery to me yesterday but left a card saying “sorry we missed you” and this is how long it took me to get through to someone in there customer service this morning only to tell me she would ring me back once I told her I have cctv installed. But if you do need to contact someone, press 1 when you get through and someone in there sales team answers straight away. Never again 😡😡😡😡”

Helpful Report

Posted 3 years ago

“First of all waited 8 months for delivery of 1 of the 2 items we had ordered. The second part of a matching bedroom set was going to be another 6 months they said. I know there has been delivery problems due to the pandemic but the company was not honest with us and kept pushing the delivery date back by 2 months every time the delivery date was supposedly a week away. When the 1st part of the order was delivered it was very badly damaged. The website contact form did not work and basically had to hang on the help line for 40 minutes every time I needed to speak to someone. Eventually they collected the damaged drawers and delivered more which turned out to be even more damaged than the first. Basically poor quality absolute rubbish. Sadly we were then forced to cancel the order as all faith in the quality of the furniture was gone. I then had to contact twice more before they managed to process the refund. Absolute rubbish!”

Helpful Report

Posted 4 years ago

“Feel somewhat ripped off - purchased an excellent sofa/recliner. delivered on time BUT the following week found out that the same company also has clearance stores in nearby towns where the same sofa, albeit display or slightly soiled can be purchased for less than half price! Beware look, than check out their clearance stores or competitors for better pricing. Very expensive lesson learnt - never again!”

Helpful Report

Posted 4 years ago

“Bought a table and 6 chairs in 2014 still looks like new only husband and I live here and rarely have company to dine. One chair I noticed the brown leather seating has worn like a cat has been clawing at it. Receipt states chairs covered in real leather well have never known leather to wear like this. Faux leather yes but not real leather. However was quite prepared to buy a replacement chair but told have to buy in pairs. Is this classed as customer servivce? Would have thought at the least would be told sorry of course you can buy a replacement chair. It seems they sell you rubbish and then want to make money from that. Customer is just a cash cow. Penny wise pound foolish as we would never buy from them again mainly due to their attitudes towards their customers.They do nothing to encourage repeat custom.”

Helpful Report

Posted 4 years ago

Oak Furniture Land is rated 3.8 based on 1,761 reviews