Oak Furniture Land Reviews

Name: Oak Furniture Land
Address: DC2 Viscount Way, Swindon
Rating: 3.82

3.8 Rating 1,767 Reviews

70 %

of reviewers recommend Oak Furniture Land

Company Reviews

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4,479

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Phone:

0800 440 2253

Email:

social@jbglobal.co.uk

Location:

DC2 Viscount Way
Swindon
SN34TN

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Oak Furniture Land 2 star review on 25th September 2024

Nadejda Pattiyage

Oak Furniture Land 5 star review on 29th July 2024

Julie T

Oak Furniture Land 1 star review on 20th June 2024

Dhnw19672

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your customer service is abysmal. We tried to call to say the promised discount had not been calculated at the check out (on line) and gave up because the phone rings endlessly. The item ordered was delivered (minus the discount) but the wrong item was left on the first attempt - unable to get a reply on the customer service number - called sales and answered straight away - was told item would not be delivered till 10th of April which meant an enormous box in the hall (wrong item) would sit there for 4 weeks but that customer service 'management ' would call. There was never any call - but the delivery guys returned to say they had left the wrong item and ours was still on the truck - so they swapped. I think the annoying thing is NO response from customer service but sales answered in less then 2 mins.”

Helpful Report

Posted 3 years ago

“If I could give no stars I would! Yes, the photo below should have been a picture of our brand new 10-12 seater oak dining table and chairs, ordered early January. Oak Furnitureland emailed us on Saturday 5th March to confirm delivery for Monday 7th March, as agreed at time of purchase. Sunday we removed old table to make room for the new delivery. Received email early morning 7th March to contact Oak Furnitureland URGENTLY as there was a problem with part of the order. We rang them URGENTLY ( as requested) and spent several hours waiting on the phone, No answer, tried to raise an online enquiry on their website, no good, it directed us back to the customer service line, yes the one they don't answer. Tried to ring again on Tuesday and today - no answer. I rang their Sales line this was answered almost immediately but they can't help with after sales! Clearly quick enough to answer the sales line as they are more interested in taking people's money that they are in fulling their contracts AND actually delivering the goods! So, here we are, no new table and chairs, no way of speaking to anyone, and now having to resort to using our 2 seater caravan table! Why is it our responsibility to contact them when the delivery THEY were responsible for did not happen? Why can't I speak to someone to find out what is happening? Absolutely appalling customer service! Now at the point that I want a full refund. I have no faith in this Company! Thankfully, we did not also buy the three piece we were also looking at or we would now be sat on the floor! I have written to their head office with a letter of complaint butI won't hold my breath in the hope of a quick response. So be aware their after sales service is atrocious. Now to battle, to try and retrieve our money as they have broken their contract with us.”

Helpful Report

Posted 3 years ago

“If we could give no stars we would. Worst company we have ever had the misfortune to deal with. In keeping with many other reviews we ordered furniture in September 2020 with a delivery date of December. One item was in stock so was reserved for us and the other was due in December. Close to this delivery date we received an email advising a revised date of February 21st. Close to this we received an email advising another delay until March. One week prior to this delivery we received a time slot. At 6pm the night before the 0930-1230 delivery we received a SMS text advising another delay and asking US to contact THEM.”

Helpful Report

Posted 3 years ago

“Ordered 5 items in Oct 21 with delivery promised in December. Delivery date cancelled and rescheduled twice with 4 items finally arriving in Feb 22. The final chest of drawers is still awaited: March delivery now postponed to April but I have Low confidence this will be achieved. Oak Furniture land takes your money and make you wait. Quality of items delivered also poor: finish does not match the showroom products with rough edges which even give splinters. Drawers are difficult to open and go not slide easily. Shop elsewhere.”

Helpful Report

Posted 3 years ago

“Absolutely without any doubt the worst customer service I have ever had. Now 30+ weeks from point of order and still no answers on final part of my order. My order was overdue and missed first agreed dates in December 2021 which I accepted due to the impacts of covid. It was then rearranged for delivery mid February, again no show and text message on the day during agreed timeslot to cancel. Rearranged for delivery on the 5th March, two out the three items delivered along with an item I never even ordered. No calls back, no communications, can't get through to them on calls as on hold for hours and I mean hours at a time. No answers through Facebook messenger. Goods that were delivered had offensive graffiti written on the box which 9 year old daughter saw. My agreed 5% compensation not applied in December, further 15% compensation not applied in February. Looks like a 3rd new order has been raised by them on the online account for the missing item of furniture.....so is this another 12 week wait? Who knows! Absolute shame as you can not fault the quantity of the furniture the product is top notch like all my previous order, however just to reiterate, the customer service is the worst I have ever had. All of my comments are fact and can be backed up with photographic evidence and proof. On this occasion they don't even deserve one star!”

Helpful Report

Posted 3 years ago

“If I could Do a minus score I would As Far as I’m concerned you are a disgrace of a company and will never use you again”

Helpful Report

Posted 3 years ago

“I ordered a bed in March 2021. It still hasn't arrived.”

Helpful Report

Posted 3 years ago

“Ordered our sofa & chair 18th February 2022, was told delivery in 7days as advertised on the website, I explained to the sales assistant I was going into hospital for an operation & would need it to be delivered he told us there were 2 in stocks & 1 was allocated to us, supposed to be delivered yesterday 4th March, husband took day off work, no email or text from them to say it wasn't coming, rung customer services after 30mins waiting & was told it would now be delivered 24th March (which I can't see happening after reading all the bad reviews on Trust Pilot) we are now left with nothing to sit on and my operation coming up, I don't know what I am going to do. I have just started compiling an email to Watch Dog to make them aware what they have done to hundreds of us. If only we had seen all the appalling comments about this company. Please don't believe the 7 day delivery advert,it's just to get your money & then they couldn't care less. Avoid at all cost”

Helpful Report

Posted 3 years ago

“Been waiting over 6mths for my sofas to be delivered had 3 delivery dates now of course the company are blaming covid will never use these again going to get a full refund other companies are managing to deliver on time”

Helpful Report

Posted 3 years ago

“Absolutely appalling client services. Just called number, waited 45 minutes to be picked up then transferred to cancellations who answered after a further 5 minutes to simply say hello and her name Amy then put phone down. Will never deal with this company again once i have cancelled my order.”

Helpful Report

Posted 3 years ago

“SHOCKING CUSTOMER SERVICE DEPARTMENT! We’ve been told constant lies and all they can say is ‘I don’t know why you’ve been told that’ We cancelled our original order on the 01/02/2022, and reordered an item with a discount code. Unfortunately the card we originally paid on expired so the refund couldn’t go through. We called them on 09/02/2022 and provided our sort code and account number over the phone. After receiving no refund we called again but we’ve been constantly faced with 50+ minute wait times so we emailed our bank details on 15/02/2022. We received no reply or refund so called again 17/02/2022 to be told we needed to provide identification, why had we not been told this before? Only when we had chased them? We provided ID the same day. On Tues 22/02/2022 we called chasing our refund to be told it was processed the day before but the card details were expired. Yes we knew that, that’s why we provided our SC and AN. When she realised, she said the refund would be processed that day. We called again Fri 25/02/2022 to check the refund had been proceeded to be told it was done on Wed and would be with us no later than the following Wed (02/03/2022), so not Tues like previously stated. We are now on Thur 03/03/2022 and still no refund of £650! I called again to be told the refund would be with us no later than the following Monday, another 5 days! After giving an arm and a leg to speak to a manger, I was told that all refunds are processed on a Wednesday and it was done yesterday. So I was lied to when I rang and was told the refund was done the day before (a Tuesday) and lied to again when I rang on Fri to be told it was done on the Wed 23/02/2022. The manager couldn’t explain why I had been told all this incorrect information. I’d just like to add that their website T&Cs states: 9.11 We will make the reimbursement without undue delay, and no later than 14 days after the day on which we are informed about your decision to cancel the order. This clearly hasn’t happened now we are well over 14 days and they have done little to resolve this situation other than a ‘sorry’ which I don’t think is good enough for the amount of time and hassle I’ve spent trying to get MY money back. Oh and to add, I still haven’t received any replies to my emails, including the one on the 17/02/2022 which had a complaint attached to it… SHOCKING!”

Helpful Report

Posted 3 years ago

“We ordered a sofa back in Nov 2021 with a delivery date of Feb 2022. The delivery has now been cancelled twice. It is impossible to get a reply on the phone ( been queing for over 2hrs) There is no email address or contact form, even though there is a link to one it just takes you back to the same phone number. Had to go back to the store for them to check on the order and have been told it is now for delivery in Septmber 2022. I still cant get in touch with anyone to cancel the order. Avoid this place and go somewhere else.”

Helpful Report

Posted 3 years ago

“Don’t buy anything from this company. They didn’t deliver 2 of my items waited 2 hours twice on the phone no one picked up!”

Helpful Report

Posted 3 years ago

“Absolutely abysmal. 2 failed delivery dates, over 1 hour waiting for my call to be answered. Do not use this company. They are hopeless.”

Helpful Report

Posted 3 years ago

“My brother in law is slightly disabled so my husband and myself help him when buying new furniture etc for him, here is what happened Furniture was paid for on the 5th of January 2022, receipt sent to my email address and delivery date was for 23rd February 2022, great. 16th February we received the following txt Your order will be delivered Wed 23 Feb. You will be sent an estimated 3 hour slot by SMS 1 day before. Please see email confirmation for delivery details, we disposed of our bedroom furniture on 22 February. Tuesday 22nd February we received the following txt Your Oak Furnitureland order is ready for delivery. Please use the following link to book your preferred delivery date online https://x.ofl.uk/kiKp Followed the link, delivery dates were for March/April so not happy, called for an explanation was on the line for 30 minutes before I got to speak with someone, she said email had been sent on 17th February informing me that delivery date was now changed as the furniture wasn’t ready! Said I had not received an email she said it probably went into the spam, why would that happen as all other emails were delivered to inbox not spam checked, no email asked why a txt hadn’t been sent, didn’t know why. My husband called the Paisley store yesterday where we purchased the furniture from, and explained the situation said they’ll get on to head office and get back to us still waiting So not happy and won’t purchase from this company again, customer service etc not at all helpful”

Helpful Report

Posted 3 years ago

“Had a delivery on 8th Feb, delivery man dropped the chair scratching the wood. Contacted customer service been left on hold & waiting on 4 occasions spending over 3 hours trying to find out what OFL are doing about this issue & a replacement. Delivery was pushed back 3 times to a total of over a month when first expected, 7 weeks after first bought. Nice product but below poor customer service.”

Helpful Report

Posted 3 years ago

“I would give 0 stars if I could. We ordered our dining table and chairs in August 2021 with the delivery date being arranged for the beginning of December just in time for Christmas. The delivery date and arrive, which my partner had booked time off work for, to receive an email on the day stating the delivery needed to be postponed (next delivery date was in January!). I rang the company (as they would not talk to my partner as my name was on the order) asked them to put my partner on the order too, expressed our frustration due to only being told on the day the delivery would not be taking place. Managed to get a refund on the expensive delivery charge, was told the chairs were ready to be delivered but there was a delay on the table and rebooked delivery for January. A few days before the January delivery date another email was sent to say again the delivery needed to be postponed yet again. My partner rang up but they would not talk to him because he was not on the order, I then had to ring again to sort this on my lunch break, being on hold for at least 30mins each time before anyone answered. They offered a £75 refund, apology etc etc. The refund was never given I had to ring yet again and ace my partner on the order yet again for the refund to be processed. We were promised the order would be delivered on our never delivery date 17th Feb 2022. The delivery arrived, partly, with two chairs missing! Now extremely frustrated we decided to ask for a full refund and for the items delivered to be collected. My partner was on the phone to oak furniture land for half the day bei g passed from person to person, being on hold from anything between 20mins to 1.5hours! And we still have no resolution to our issue! Some of the customer care team were extremely rude to him and in the end he gave up! I will never ever use oak furniture land, their customer care after sales are appalling! We are still hoping to resolve this but I'm not holding my breath! Absolutely disgusting for a high end furniture shop!”

Helpful Report

Posted 3 years ago

“ofl- 7256613 delivered half an order. Been trying to contact them no one answers your customer service land. Not good enough. Beware anyone who thinks this company is worth giving your money to. Bitterly regret this purchase.”

Helpful Report

Posted 3 years ago

“A WEE UPDATE FOLKS, WE ARE IN OUR 60'S AND LEFT WITH NO SUITE OF FURNITURE THANKS TO OAK FURNITURELAND, SERIOUSLY STAY AWAY FROM THIS COMPANY, COURTNEY ASKED ME TO GIVE OAK FURNITURELAND ANOTHER CHANCE I DID AND GUESS WHAT, THEY FAILED, IF YOU TELL ME THAT YOU WILL PHONE ME IF NOT LATER TODAY BUT TOMORROW DO IT, DONT MAKE FALSE PROMISES, ANYWAY ORDER NOW CANCELLED AND I WILL NEVER DARKEN OAK FURNITURELAND'S STORE AGAIN, and finally the salesman/woman in their store are excellent but it's a pity about the customer service aftercare 15-2-22 Courtney this situation has got worse instead of better, 1st Oak Furnitureland was to deliver our suite on the 27th January, all week leading up to the delivery date we received texts telling us delivery times on the date, only for oak Furnitureland to phone less than 24 hours to tell us delivery wouldnt take place on that date :-( I then contacted customer service, whom offered me a £100 refund, then I left a truthful review on here, then customer service contacted me again and I got a further £169 reduction, and was also assured that our suite would be delivered on 15th February, again text from oak Furnitureland giving times for delivery on the 15th, then at aprox 16-15 on 14th February we get a text message ring customer service as they had a problem with our order, so I waited patiently for 50 minutes before I got an answer and then was told the 3 seater would arrive on the 15th but the 2 seater wouldnt be here TILL AUGUST, we got rid off our old suite on 26th January as we where expecting our new suit, but no it didnt happen then and now Oak Furnitureland has let us down once again, we are in our 60's no suite in our living room,we cannot have friends family round to visit as we've no furniture, FOLKS SERIOUSLY STAY AWAY FROM OAK FURNITURELAND, THEY ARE A DISASTER, WE ARE TOTALLY FEED UP, Not worth ☆”

Helpful Report

Posted 3 years ago

“A scam, plain and simple. Do not order anything from this 'company'. They will take your money (including sizeable premium to have it delivered the same week), then won't show. Don't bother with the customer service phone line - it's not manned. Still waiting a week later for a reply to one of the two customer service emails that doesn't bounce-back. Their Search Engine Optimisation is carefully configured to ensure that Review.io is buried on the second page of Google's returns. (So if you found this and you haven't yet ordered, count yourself very, very lucky).”

Helpful Report

Posted 3 years ago

Oak Furniture Land is rated 3.8 based on 1,767 reviews