O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.75

4.8 Rating 8,051 Reviews

94 %

of reviewers recommend O'Briens Wine

4.8

Based on 8,051 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was a gift to my daughter in Dublin, I live in UK. The delivery was quick and easy, I will definatly use O'Briens again and the selection is fantastic.”

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Posted 2 years ago

“Hi, the wine choices were great, the delivery landed on time, all good. Let down a little because the packaging inside the cardboard box cheapened the gift and none of the deliveries had the requested gift note included..just a bit disappointed as I myself had received a gift last year and the packaging was spot on, and the wine came in a wooden gift box.”

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Posted 2 years ago

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Hi There, Thank you for your feedback. I am so sorry that your gift note did not arrive in your order. I have flagged this with the warehouse manager so that he can ensure our team is vigilant about putting these in each order that includes a message. I am sorry that you were disappointed with the appearance of your order. I can see that you ordered x2 wine cases, these are not packed in presentation boxes as outlined on our site. We do have pre-packed gifts that arrive in presentation boxes which are ideal to send to a special someone directly or to order to bring to an occasion. These might suit you better for future orders: https://www.obrienswine.ie/collections/all-gifts I hope that this has been of some help. Kind regards, O'Briens Team

Posted 2 years ago

“I ordered two bottles of champagne to be delivered to friends as gifts. The O'Briens' site was very easy to use, quick confirmation and delivery was super quick - thank you!”

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Posted 2 years ago

“Exceptional wine,great price,amazing wine to choose from,great Delivery.”

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Posted 2 years ago

“Wine order delivered speedly”

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Posted 2 years ago

“Super service. Excellent festive choice - the perfect gift.”

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Posted 2 years ago

“Service perfect as usual delivery very quick.”

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Posted 2 years ago

“Great service. Quality products.”

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Posted 2 years ago

“Very efficient and rapid delivery. Haven't sampled yet as keeping it for Christmas and New Year, but I am confident it won't disappoint as I have often ordered before.”

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Posted 2 years ago

“Might be that tad deerer but has the advantage of having what I want that is hard for me personnel to find; where I live...”

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Posted 2 years ago

“Prompt delivery of my wine order for Christmas all done from the comfort of my couch and great deals on top shelve wine! 5 star all the way!”

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Posted 2 years ago

“I was disappointed that there was nothing in the boxes bar wine, no thank you card, not even a packing list for €1,000 worth of wine! Incidentally, and unrelated to the above, the guy in your Douglas store last Tuesday morning needs to learn something about customer service, he was very rude to me!”

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Posted 2 years ago

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Hi There, Thank you for your feedback. My apologies that there was no picking sheet in your order- these are usually stuck on a label to the inside of the box. I am so sorry to hear that you were unhappy with the service that you received in one of our stores. I have reached out to you privately to discuss this further. Kind regards, O'Briens Team

Posted 2 years ago

“Perfect great service, very efficient”

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Posted 2 years ago

“Quick accurate delivery.”

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Posted 2 years ago

“Wine good, delivery poor, left at door in rain, box soaked”

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Posted 2 years ago

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Hi There, I am so sorry that your order was left outside rather than delivered directly to you. All of our orders require and over 18s signature and there is a label on the box stating this and stating that the contents are fragile. For a number of reasons we expect orders to be handed directly over to the recipient and we expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. Please allow me to sincerely apologise for any inconvenience caused. Kind regards, O'Briens Team

Posted 2 years ago

“Great rose from Provence. Service and delivery were top notch. Will order again.”

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Posted 2 years ago

“The wines are nice but there doesn’t seem to be any interest in customer retention. I buy almost 100 bottles and there is nothing thrown in. Will go elsewhere next year I think as this has been going on for years. Support small local shops I think”

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Posted 2 years ago

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Hi Terry, Thank you for your feedback. I can see that you have been in touch with our customer care team. I am sorry to see that you are disappointed with our service. I have flagged your feedback with management for consideration. We do value our customers and in relation to your order, our warehouse saw it and prioritized it, packing and shipping it on the same day it was placed with delivery completed in under 48 hours from when the order was put through online. Perhaps our corporate service might suit you better when ordering next year in terms of pricing and selection. Our corporate service can be reached at b2b@obrienswine.ie Kind regards, O'Briens Team

Posted 2 years ago

“Easy to order, lots of choice, delivery exactly as promised.”

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Posted 2 years ago

“Thank you for great selection of wine and super delivery service ⭐️”

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Posted 2 years ago

“Good value and great service”

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Posted 2 years ago

O'Briens Wine is rated 4.8 based on 8,051 reviews