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O'Briens Wine Reviews

4.8 Rating 8,038 Reviews
94 %
of reviewers recommend O'Briens Wine
Company Reviews Product Reviews
4,058
 Metrics Info
4.8
Based on 8,038 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read O\'Briens Wine Reviews
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Phone:

+353 1 2693139

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Sarah
Verified Buyer
“Brilliant as always”
Helpful Report
Posted 1 year ago
Des
Verified Buyer
“Always deliver on good wines reasonably priced and securely packaged for delivery.”
Helpful Report
Posted 1 year ago
Maggie
Verified Buyer
“Great service and delivery”
Helpful Report
Posted 1 year ago
Sheila
Verified Buyer
“The gift hampers were excellent but the Casamigos gift box couldn't be supplied which was very disappointing as it was the perfect gift for my nephew! However there was good contact from your side and the refund was processed quickly.”
Helpful Report
Posted 1 year ago
John
Verified Buyer
“I placed 3 separate orders of a bottle of wine to friends with a note, only 1 got the note the others did not know where the wine came from - not impressed!”
Helpful Report
Posted 1 year ago
EMANUEL
Verified Buyer
“Delivery on time as always,boxes nice and undamaged, a pleasure to so business with you.”
Helpful Report
Posted 1 year ago
Florence
Verified Buyer
“Good service”
Helpful Report
Posted 1 year ago
Karl
Verified Buyer
“Delivery was perfect - wines arrived in a very secure cardboard box with dividers and at the time indicated. Well done and I have no hesitation in recommending- will definitely reorder”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Excellent Service. Very fast delivery”
Helpful Report
Posted 1 year ago
Denise
Verified Buyer
“Ordered one day… delivered the next. So fast”
Helpful Report
Posted 1 year ago
Patrick
Verified Buyer
“Excellent service.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Excellent service”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Delivery left outside our gate by the footpath at 23:50 at night !!!! Surprisingly it was this there in the morning!! Will not be ordering on line again!!!! From what I tasted the wines are fine.”
Helpful Report
Posted 1 year ago
Gary Anthony
Verified Buyer
“Top class service. But imperatively, it was great value.”
Helpful Report
Posted 1 year ago
Margaret
Verified Buyer
“All good thank you”
Helpful Report
Posted 1 year ago
Leah
Verified Buyer
“Fantastic service delivered swiftly kept me updated at all times as I live in London and send to my Dads for Christmas so all done and dusted before we arrive home”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Prompt delivery and everything intact.”
Helpful Report
Posted 1 year ago
Andy
Verified Buyer
“Opened the first bottle of the Marques de Riscal Reserva and the cork broke, cork very dry. Looks like the wine hasn't been stored correctly. Should i drink it?”
Helpful Report
Posted 1 year ago
JOE CARROLL
Verified Buyer
“The delivery itself was excellent as always but your customer response time leaves very much to be desired . I rang your H.O. at this stage it must be well over a week or so and in response to the automated response ,left a message and asked for somebody to call me back having left my name and number . The requested return calls has still not materialised which to me is indicative of not just poor but also very unprofessional customer respect and service . The issue I wanted to discuss was my inability to submit my last order via your app and I would say this is far from the first time I have experienced problems with your app as your records, if maintained,will confirm . When I attempted to place the order the app just ' hung ' and would not allow me to do so . I tried on a number of occasions at different times and the result was the same . I uninstalled and reinstalled the app and the result was the very same . I then opted to reinput my 15 bottle order via your website which took unnecessary time . On this occasion I was able to check out but what I was unable to do was to pay via my preferred method ie PayPal . Once again it went through a hanging process before eventually informing me that an error had occurred and to try again later . Once again I attempted to do so on a number of occasions but with the same result . Eventually I had no alternative but to close out using my credit card which was not my preference at the time as I had credit in my PayPal account . I would also add that I experienced the very same PayPal issue on a previous occasion and reported it to you by telephone having first confirmed that there was no impending issue on the PayPal side following their investigation. In summary , let me again emphasise that my rating is not related to the delivery aspect of the order as it was excellent not least the superb service of DPD but it is entirely directed to the customer service aspect and for that matter also the technical issue relating to your app and the payment aspect on your website is PayPal which as I can readily issue is not a once off and has not been addressed or resolved since I reported it to you in the past .”
Helpful Report
Posted 1 year ago
Muriel
Verified Buyer
“I do not live in Ireland but use O'Brien"s when sending gifts to family there. They have a wonderful range of wines and provide a very professional and reliable service. I would highly recommend them”
Helpful Report
Posted 1 year ago
O'Briens Wine is rated 4.8 based on 8,038 reviews
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