“Thanks Bebe !
Such a refreshing change to have a bright and positive phone experience with an energy company.
If you are typical of the company as a whole, then we should have switched a long time ago !”
“Just signed up for Octopus Business and the customer service rep I spoke to was excellent. Very helpful, friendly and professional. Great first impression. Thank you.”
“Hi, I was talking with Mo today, he was very knowable about the business products and answered all my questions in a friendly manner. The process of changing energy supplier was straight forward and handled by Mo in a professional and efficient way. Overall an excellent customer service 10/10.”
“I spoke to Selma recently to get information about switching. She gave me all the information I needed. Today. I spoke to Shona who reiterated all the information and completed all that was needed. Both agents were very helpful and competent. I look forward to a happy relationship with Octopus. Thank you.”
“Radhika was incredible with helping my business set up an account today. She was super friendly and helpful and I'm excited to begin our journey with Octopus. Outstanding service.”
“If only everything could be this simple!
Alex was fantastic—she quickly understood my issue and helped me resolve it clearly and efficiently. Outstanding service. Thank you! I highly recommend Octopus.”
“Radhika was wonderful and so patient. She helped tremendously and her customer service was so good it kept me wanting to Switch. Give that woman a bonus! 10/10”
“It was a fantastic response from Octopus and they made the switch seamless. Bebe handled my request with great care and was very quick. Even though there were technical challenges, she ensured to call me back and complete the onboarding process. Thank you.”
“Made the process so easy for me, I was so amazed how easy it was to switch. The advisor was so polite and helpful and answered everything I asked in a way I totally understand, very happy with my experience 😊”
“Efficiency and professional. The advisor was very helpful, knowledgeable and made the process swift and straightforward. Hope I will stay with you for a long time. Well done 👏”
“How refreshing it was to speak with Areeba who was extremely polite and knowledgeable about all the Octopus offerings. She confidently answered all my questions relating to FIT, export tariffs, nighttime tariffs and EV charger tariffs. Areeba provided a very polished customer facing contact and you should be proud of her! Well Done!”
“Called up today to switch to Octous, spoke to Emily who was super helpful and got the switch done super quick. Emily was polite, helpful and really pleasant. Thanks so much for making so easy”
“Was extremely happy on how easy and smooth the transition was from my previous energy supplier over to Octopus energy when I’m moving into my new property this weekend. The call handler was very professional thorough.”
“Had previous conversations with Kai regarding possibly moving our Account from current provider. He was most helpful in providing by email alternative quotes.
It was not difficult to convince my Committee to make the switch to Octopus, given the advantageous terms on all criteria. Kai telephoned me as arranged this morning and we completed everything satisfactorily thereafter.”
“Spoke to Emily re switching my energy to Octopus. Emily was very helpful, clear in her explanation and very patient with me. Thank you Emily for your great service.”
“Spoke with Conner to-day regarding registering with Octopus Energy.
Conner was extremely helpful, understanding and explained everything in detail.
I will have no issues contacting yourselves in future if need be.
(the difference in correspondence with yourselves compared to my current Energy Supplier is superb)”
