“Just signed up with Octopus today and was taken through the process seamlessly by lovely Bebe who will be getting me on the export solar panels tariff. My dealings with British Gas have been awful and their very inflated prices have pushed me to Octopus saving me £110 a month. Thank you Bebe for being very patient and knowledgeable.”
“The way my customer service call went. Spent 20’ to explain what I need and the person i spoke to (Mylah) knew exactly what to advise, never put me on hold and was kind enough to speak slowly so I can hear her properly due to my hearing being impaired.”
“Thomas helped me set up my account after recently moving into my new home. He was extremely helpful and answered all my questions clearly and with compassion. Everything was set up smoothly and easily all thanks to Thomas' help!”
“Bebe made the transfer as painles as possible. I found her very professional and courteous at all times. It makes a change for this process to be a pleasure.”
“I spoke with Sharna on the phone to set up my account and she was very friendly and helpful throughout our conversation. I really appreciated the support and professionalism and it was a great representation of what I hope anyone else from Octopus Energy is like.”
“Had a call with Dexter who helped me with my swich to Octopus - Dexter was very fast, knowledgable and helped me get my swich completed. He was also very polite and answered all the questions I had. Very happy with my service!”
“Thomas is an absolute legend. Very helpful/ patient and reassuring. He really did do everything you could ask from a customer service agent thankyou so much.”
“I had a lovely conversation with Maariyah,she was very helpful and helped make my decision to switch to Octopus. Everything was made very clear cost billing etc. Carol”
“I just signed up, and Aysha was really helpful and polite. I am also happy to have to wait ridiculously long to get someone on the phone as I did with my former energy supplier.”
“I am a first time renter and was recommended this company by family. When I went to get a quote online it stated that the property I was moving into was a pre-payment property and to call them. After calling them I had the entire process of pre-payment meters explained to me as well as the tariffs for both gas and electric which made me feel confident with them. Staff were amazing and very nice to talk to.”
“Was with Utilita, pre-payment smart meters. Tried to contact them to change to a monthly tariff. Was told an engineer would need to come out and change them. Didn’t get much help to be honest. Still waiting for the “information emails”.
Called Octopus Energy. Spoke to a lovely man called Mo, switched over, direct debit set up within 20 mins. Emails received, meter readings done. Excellent service 🤩”
