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Octopus energy Reviews

4.3 Rating 7,997 Reviews
82 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
Octopus energy 1 star review on 10th April 2025
Jamesc
89
Anonymous
Anonymous  // 01/01/2019
Alex was super helpful today and made it easy for me to switch over to Octopus. She was able to answer all questions that I had and explained everything clearly to me! :)
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Posted 7 months ago
Thomas provided clear and precise information, and his customer skills was like a breath of fresh air. excellent service
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Posted 7 months ago
Answered the phone quickly, even during a busy time. Solved my query easily and effectively. Octopus are the best and Bebe was calm and professional. Great service
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Posted 7 months ago
I had the pleasure of speaking to Maariyah on the phone today who was more than helpful switching me over from my current provider, a very smooth process and was very lovely and helpful. Thank you
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Posted 7 months ago
First Exposure to Octopus customer service and Danny nailed it. Great knowledge and Friendly. Thanks Danny.
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Posted 7 months ago
Great lady dealt with me on the phone , no hassel .
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Posted 7 months ago
Speaking with Tom to set up my account was easy as he listened with care and attention also explaining what to do next with no stress
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Posted 7 months ago
I wanted to talk about Octopus energy and tariffs -Thomas answered the phone and was extremely helpful and very patient. I have a heat pump and solar panels so my tariff comparisons were a bit complicated - he went over everything until I understood it all & then recommended which he thought I should choose. I have switched from Eon to Octopus. Well done Thomas.
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Posted 7 months ago
I talked with Maarijah, who was very efficient and signed me up very easily.
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Posted 7 months ago
Good customer service Quick service
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Posted 7 months ago
Had such a lovely lady on the phone who was so patient and nice to talk to!
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Posted 7 months ago
Very polite helpful young lady on the phone nothing was to much trouble thank you Maariyah
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Posted 7 months ago
By answering all my questions @ making the answers simple @ straightforward. Also by reducing my monthly payments by almost £ 74per month, compared to my previous supplier. I needed a lot of reassurance, @ I got it.
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Posted 7 months ago
Rang the contact centre to check a couple of details whilst completing my online switch and the lady did it all for me over the phone 👍..it was so easy and cheaper than my previous supplier
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Posted 7 months ago
My switch was simple and the representative made the time pass quickly. Great service
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Posted 7 months ago
Theresa Thomas, from Omaha, is my name! As I'm from Omaha, Nebraska, please remember to share this post if you find it, just to create awareness among others. When attempting to trade cryptocurrencies online, I fell victim to scammers, and within two weeks, I was defrauded of $53,700 USDT. Fortunately, though, I was referred to Cyber Backers Consultants, a premier bitcoin recovery team that regularly analyzes the strategic methods used by cryptocurrency scammers to con various victims ON daily. And Within 48 hours of my case being examined By cyber backers consultants, The cyber supporters Teams, who i had consulted on forensic checks, assisted me in getting all of the USDT I had been scammed out of my possession. I highly employ cyber backers consultants and heartily suggest them to anyone who has fallen victim to a cryptocurrency scam, just like I did. And i use this opportunity to advice everyone out there to pls deviate from involving on online binary options, cryptocurrency, forex, and Ponzi schemes. AND if you are a victim of crypto scams pls contact: Cyberbackersconsultant @ gmail. com
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Posted 7 months ago
Tom was very helpful and kind would recommend octopus to friends and family
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Posted 7 months ago
Helpful and competent.
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Posted 7 months ago
I was considering switching from E.ON to Octopus energy. Initially, I called and spoke with an agent whose name I don’t recall. Unfortunately, he didn’t provide all the details regarding the switching and solar energy. Later, I called again, and a lovely lady named Ms. Maariyah answered. She provided excellent customer service, thoroughly addressing all my questions and explaining everything clearly. She is truly a gem for your organization.
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Posted 7 months ago
Dexter was a great help. A very nice person pleasant polite . I've now got a smile from ear to ear look forward to dealing with them
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Posted 7 months ago
Octopus energy is rated 4.3 based on 7,997 reviews