“I had an unexpected large bill through today. I was really worried but Adam talked me through why it was so high and resolved the situation with great compassion. He went above and beyond my expectations. His manner and kindness really shone through. Thank you so much again Adam.”
“I was sent a new IHD but was unable to get it to work. When I reported this, I gave the numbers on the base of the IHD. Again it did not display the Gas and Electricity. I complained again on Monday 3rd March to a gentleman ( Ola ) and much to my relief the display came on after a few minutes. My thanks to him for sorting out the problem. My only complaint is that when I initially received the new IHD approx. three weeks ago I was disappointed that there were no instructions included.”
“Called up and Kai sorted out the swop of the supply immediately. He was so helpful and told me all the costs involved etc etc but made the whole process so easy and smooth and well as much cheaper than my current supplier. Very satisfied and loved how easy it was made for me. Friendly, helpful and a much cheaper price for the supply. Thank you!”
“I had a slight hiccup when trying to join Octopus Energy on line as I don't have a mobile number and Stuart suggested I phone in to join. I was answered by a very bubbly and extremely polite young lady who did not rush me and listened to my story and now I am joining Octopus Energy on Friday. Her name was Emily, So far I am very pleased with your customer service. Keep it up. Fiona Fotheringham G74 2ER”
“Areeba was so helpful setting up x2 of my sites up on business tariffs. She was very clear and informative with any questions we had and a competitive quote was provided - Thank you!”
“I wanted to fix my price and called Octopus. Mandy was very knowledgeable and helpful, explained different options in clear way that was easy to understand and made the changes I requested. Happy with the service!”
“Really helpful staff while trying to set up a Business switch , Radhika completed & explained the switch details fully & welcome pack received quickly . Great service so far!”
“Very efficient in dealing with my switch and patient in moving through a use case that was non-standard. Very impressed, if this is a sign of customer service to come then I have definitely made the right choice in switching to Octopus!”
“Spoke to Sophie today, very friendly, efficient and didn’t take long to get the answers I needed. Unlike many other suppliers, dealing with Octopus Energy is always a stress free experience.”
