“I had a very good experience on the phone setting gas and electricity for the first time ever new to paying bills hahaha
Thanks to Kieran teaching me all about rates and all sorts”
“On phoning Octopus for the first time ever today I didn't have to wait long to speak to a member of staff. My contact was Dexter, he was brilliant in every aspect, he was very professional, patient, informative, exceedingly helpful and spoke exceedingly good Queens English so I could easily understand everything he was saying. He made me feel totally relaxed and valued! It would be nice if all companies customer service staff were even half as good as Dexter.”
“Brilliant thomas immediately put me to a quiet place after initial hearing problem and from there plain sailing to switch over from other useless suppliers. Very happy in myself now looking forward to being a faithful customer.”
“Rang Octopus this afternoon to ask a couple of questions and set up a new direct debit. Kieran was very helpful and easy to speak to. Answered all my questions and made the process very straightforward.”
“It was simple and easy speaking with Sharna today and I didn't make it particularly easy for her. But she was calm polite knowledgable and friendly. I am looking forward to being one of your millions of your satisfied customers”
“It was a pleasure to discuss my situation with Parveen today. I was immediately put at ease despite my saying I had just received my phone bill instead of saying my energy bill. Still it broke the ice and things progressed very well from there. I now look forward to hearing from you in the not too distant future. Thank you Parveen.
Regards Terry Woodward”
“For making my transfer from EDF extremely easy today. Kieran the customer service assistant was very informative and any question I had was answered clearly in an honest manner which in today's world is very refreshing. He is a credit to your company.”
“I recently contacted Octopus Energy regarding my electricity account, and I was very pleased with their service. The customer support team was friendly, efficient, and helpful. They patiently answered all my questions and made the registration process smooth and hassle-free.
I appreciate their clear communication and excellent customer service, and I would highly recommend them to anyone looking for a reliable energy provider.”
