“Extremely kind and professional guidance on the phone. On two occasions, I spoke to two members of staff (Ollie - yesterday, Parveen - today) I received all information I needed to switch to Octopus.
Waiting time could be slightly shorter to make the whole experience excellent.”
“I have had only one problem with octopus .and that was a minor problem.
Otherwise I have nothing but praise for this company and their operatives .
Polite ,friendly. Other companies should take a look & learn.”
“We have been making enquiries about changing our power supplier as we are having a Heatpump fitted also by Octopus. We have today started the swap-over, changing suppliers is something I don't often do the man on the phone spent nearly an hour sorting things out with me. He deserves my thanks (Thomas).
Now looking forward to seeing the changes working.”
“Parveen was very helpful, even though she was suffering with a cold. Hopefully we can resolve why I wasn't being billed for my electricity at my old address and receive my final bill. Going forward let's hope I don't have the same problem. Regards Antony”
“Joshua help me and took his time to explain everything that I couldn’t quite understand and help me though the process of joining , he was so patient thank you Joshua I will definitely recommend octopus energy to my friends and say ask for Joshua .”
“I had the good fortune to speak to Thomas today having just moved into my new house. Thomas has excellent customer service skills and skilfully guided me through the process of opening my account, giving me options for tariffs and other useful information. Such a diligent and caring approach is rare these days in my experience. Thomas is a credit to your organisation.”
“Just moved into a new flat and I spoke with Joshua to switch my energy account. I am not very good with this type of stuff and he was so helpful and understanding and spoke me through everything I needed. would absolutely recommend!”
