“I am happy because Sam the agent, was very professional and polite.
I am unhappy because I had to sit through 15 minutes of that god awful one tune looped music.
Please change it.”
“Parveen, helped me enormously by listening to my enquiry and understanding what I required. She made real effort to provide me with the information I required.”
“I had dealt with Dexter. He made life so easy for me and set up a business account, which was perfect. Great people and a company to deal with. I highly recommended”
“I called to check on when to switch to an intelligent EV tariff. Ola was really helpful and knowledgeable, now I am all set to switch, great service Octopus!”
“Parveen was exceptional to explain the billing and tariffs and rectify any problems. She also set up my direct debit and explained all of the various options. She is an asset to Octopus.”
“Kainaat who I spoke to on the phone today, was so helpful and got everything sorted out for me changing to Octopus. She was cheerful, polite, and had a lovely manner. Kainaat you are an asset to Octopus. Hope the rest of your day goes well.”
“Raiyan was so patient, so thorough, he listened carefully to our questions and explained things in a way that made it easy to switch to Octopus Energy. He was so good natured and very efficient about getting it done as promptly as possible. Thank you Raiyan!”
“I can only comment on my switching experience from SO Energy to Octopus. Thomas was extremely helpful and took the time to answer my questions as best he could. He was very polite, friendly and patient as I was keen to know as much as possible about how Octopus operate. I have switched to them due to the Renewable energy ethos which is very important to me. The next few months will see how they are from a service point of view, but today Thomas was very efficient and helpful.”
“I had a complicated query to resolve today.
I got through to Aman who listen carefully, was patient and solution focused.
Always nice to get great service, and this was a real standout moment for me.
Many thanks!”
“The person I spoke to on the phone (Greg, I think) was incredibly helpful, polite and gave me all the information needed for a change of supplier to join Octopus Energy.
Thank you!”
“Great help from Bebe today. I wanted to switch and have solar, storage batteries and and an EV so quite a complicated arrangement I thought but Bebe new exactly what I was talking about and expertly sorted it out for me to be on the tariff I wanted. Really pleased and happy with my first dealing with Octupus.”
