“after contacting customer service today with my query for the information needed i had spoken to a nice man called mark whom then explained in detail all what i needed to know to the questions i had asked, mark was polite and helpful and spoke with excellent customer service Mark H cov 10 is a credit to Octupus Energy”
“Jacob was extremely friendly and helpful during my telephone conversation this morning (25.2.25). Contact with Octopus is so easy and all Octopus representatives are friendly and courteous.”
“I rang Octopus energy with a question about my account. I was only waiting one minute before being put through to Garima, who was very pleasant and helpful. She answered my query professionally. I have been with the company since being transferred from Bulb and have been totally satisfied with the service I have received.”
“my call was answered quickly by leila H. She told me all I needed to know and emailed me my new contract details immediately . It would be helpful to speak a little slower! .”
“Ola was great!!
Only a simple enquiry from myself re my account,however he was polite helpful and professional throughout our conversation!!
Thanks again Ola👍
RayHooton”
“Zak P was amazing on the phone and sorted lots of tasks for me. He was very patient with what I’m sure were predictable and daft queries from me. Friendly yet extremely professional he made the onerous task or sorting electricity supply out almost pleasurable. I needed help with refer a friend and he also gave me excellent advice about my current supply and my next steps. Thank you Zak great first contact with Octopus energy, very reassuring!”
“Decided to switch energy provider and move away from British Gas due to there dire customer service. I had been told by several people how good Octopus are. I made the initial phone call to discuss switching over and was greeted by Sharna, on first impressions I was amazed with the professionalism my enquiry was delt with, the care and time given to explain and answer any questions I had. Great first impression and great customer care. Thank you”
“Exemplary service; my problem was fixed with impressive speed and competence. And I only had to listen to about 30 seconds of ghastly rock music before my call was answered.”
“Zak P was brilliant. Explained everything answered any queries.
It was a very pleasant experience and went very smoothly. Thank you.
Octopus Energy has been recommended to us by several people. And also you work hand in hand with Ohme who are installing our EV charger and Perrys car dealership recommended you.
Going by the help we have received and the prompt service it seems like we made a good decision .
Thank you. Lynda Brent”
“I called feeling worried and anxious about my RTS meter. I spoke to Samantha - she took the time to explain (in terms that an OAP like myself could understand) how Smart meters work; that I am not in debit and how to check that I am in credit. Samantha didn't rush me - she was extremely patient; I felt as if I was talking to a friend. Samantha is a fabulous ambassador for Octopus - gold standard customer service. I will continue to highly recommend Octopus as an energy provider.”
“I spoke with one of ur colleagues parveen today who was very helpful and excellent in how she explained everything to me and sent lots of links to help me out has I was in a state about paying my electricity she talked me through it and after was able to think what to do and it was so nice having a real person to answer my questions and not just push buttons and not get through”
