“Joy was an absolute pleasure to deal with. She very quickly calmed me, was empathetic and completely professional.
She is an asset to Octopus with excellent customer service skills.
Please thank her for an excellent job done.
Thank you Joy.”
“Kieran was amazing today. Very helpful and very informative but also very patient with me. The whole moving process was done in quick time. Thankyou Kieran for making it so easy”
“Octopus energy is always extremely helpful and responsive, and I am incredibly grateful to Leila H who helped to register a gas meter MTD with the industry after my meter was newly installed by British Gas but never registered (despite British Gas falsely stating that they had added the MTD to the National Database).
Leila was so supportive and guided me through all the stages of the process, not only working to update the MTD, but providing helpful updates and guidance throughout the period of update. I'm hugely grateful for all of her effort and patience as we added the details, and I really appreciate her time and support with navigating the update. Thank you so much Leila!
The help I received throughout this process is a testament to the great service (customer and energy) that Octopus provides.”
“Vicky was outstanding, a true credit to the company. She has fantastic active listening skills, rapport building and use of effective questioning. I felt heard and reassured and octopus should be very proud to have her as an employee.”
“Vicky J - fantastic customer service Very helpful, very knowledgeable very pleasant, Vicky J explained things in an understanding way, she has helped me considerably, such a friendly but professional lady”
“The staff, Jacob who dealt with me was very understanding and helpful. He was specific about the supports available for vulnerable individuals experiencing financial difficulties and health issues. His confidence encouraged me share my concerns which alleviated my anxiety.”
“Octopus Customer service agent Sharna was really helpful and made my switch really easy.
All questions were answered if she didnt know something she went and found out.
Thank you.”
“I am moving across to Octopus energy and Mollie who was the customer rep was brilliant. It is really useful that Mollie was the first contact and I was able to have the continuity as was able to reply to her email and had the 2nd call to sign up. Mollie has great customer service and was clear. Mollie, thank you.
S Shepherd”
