“I can happily review Octopus Energy with 5 stars.
My review is after the first class help we were given by Mark H. Thank you Mark.
Kind regards,
Graham.”
“It took a little while to get through, but once my call was answered, Raiyan was fantastic. He clearly explained all the options available to me and provided helpful, well-informed advice. His positive attitude and desire to provide good customer service shone through and more reps should follow his example 💪🏻”
“Short wait on the phone to speak to a human operator, who was efficient, really helpful, and arranged the new tariff I wanted there and then. I would say the operator (Joy) was professional, with a sense of humour, and, for me, a great ambassador for Octopus Energy”
“I spoke with Thomas about setting up an account for my gas and electric. Thomas was very helpful, professional and knowledgeable. He provided me with the various options available and helped me decide which plan to choose. Excellent customer service, well done to Thomas.”
“Just signed up as a new customer and was very happy with the customer service on the phone. Very polite, easy to talk to and gave a careful explanation of everything necessary to know to make the most cost effective decision for our home.”
“I had a fairly complex situation where I wanted to transfer three accounts to Octopus with billing address different to the supply address. Dexter answered my call in every way, taking the time and effort to answer all my queries in a positive and effective manner. I was very impressed with his attention to all my areas of confusion which were clarified such that I ended with the new accounts all registered. Completely satisfied new customer.”
“Joy was an absolute pleasure to deal with. She very quickly calmed me, was empathetic and completely professional.
She is an asset to Octopus with excellent customer service skills.
Please thank her for an excellent job done.
Thank you Joy.”
“Kieran was amazing today. Very helpful and very informative but also very patient with me. The whole moving process was done in quick time. Thankyou Kieran for making it so easy”
