“Emily was the lady I spoke to, she was very good and offered me a very good deal which I accepted, she sounded a very caring and considerate person . I look forward to being with Octopus for many years.”
“Rang Octopus while feeling quite low due to cost of heating and feeling cold. Spoke with Paula who went to great length to explain several issues in detail. She made me feel like she understood my concerns and resolved a couple of issues. Definitely felt less anxious at the end of call. Very grateful pensioner.”
“I spoke to Areeba and she made my energy experience very quick and easy. She helped me with making my switch to Octopus Energy. She was so helpful and had such amazing customer service. Explaining everything to me accurately. Trying to go above and beyond to give me the help I needed. Thank you for the lovely experience.”
“Polite,friendly & very helpful,was able to answer all of my questions & put my mind at rest,making my energy supplier switch so simple I wish I’d done it years ago
Many many thanks”
“What a great experience I had watching today - I was expecting all kinds of complications as I wanted to move from a prepayment to direct debit, Kai went through everything in detail, answered all my questions and as a direct result I have moved over to Octopus 🐙
Fingers crossed everything else goes as smoothly but big thankyou to Kai for all his help and professional, friendly, knowledgeable way he dealt with my call !”
“I spoke to Mamie a short time ago regarding switching from our flexible octopus account to a 16 month fixed tariff option, given the upcoming expected energy price rises. I cannot emphasize enough how friendly, helpful and professional Mamie was in helping me understand what would be the best option for us at the current time. Thank you Mamie you're an absolute star!”
“Our call was handled by a lovely person called Holly.Who dealt with our requests efficiently and kindly.Answering off beat questions by my husband with tolerance!!
Many thanks Holly.”
“I recently had the pleasure of experiencing exceptional customer service from Mandy at Octopus, and it truly made a difference in my overall experience. From the moment I reached out with a question, Mandy was attentive, friendly, and eager to help. Not only listened carefully to my concerns but also offered clear, knowledgeable solutions that met my needs. Good customer service is rare, but when it’s done right, it creates loyal customers.”
“I had difficulties yesterday with the on-line application to switch from my previous energy (gas and electricity). It wasn't clear to me if my appication had been accepted and I got no confirmatory email. I had gone round the loop at least twice without success. I decided to contact Octopus by phone. Connor picked up my call and he walked me through the process in a few minutes. We then had a good follow up discussion on the possibilities to optimise our domestic energy costs by taking advantage of tarrifs offered by Octopus making best use of our existing air-to-air heaters and our planned installation of solar panels with battery storage. Connor was very helpful in these matters as part of your customer on-boarding.”
“I set up an account today and was assisted by Zak P. He was lovely, very friendly and helpful explaining everything very clearly and also had a great sense of humour. I was really happy with the service and ended the call with a smile on my face.”
