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Octopus energy Reviews

4.3 Rating 7,958 Reviews
82 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
Octopus energy 1 star review on 10th April 2025
Jamesc
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Anonymous
Anonymous  // 01/01/2019
Zak p was very helpful 👌 thanks for the great help !
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Posted 5 months ago
Holly dealt with my request with respect and understanding of our finan cial situation a credit to Octopus
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Posted 5 months ago
Very helpful customer service
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Posted 5 months ago
Mandy provided excellent customer service - she provided clear answers to my questions and dealt with the tariff change efficiently.
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Posted 5 months ago
Very helpful, plus knowledgeable
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Posted 5 months ago
Spoke to Dexter on the phone regarding switching to Octopus energy, absolutely amazing, could not fault the customer service at all. It was such an easy and straightforward service, probably the best I've had. Looking forward to the switch! Thank you so much for making my experience a great one.
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Posted 5 months ago
Really helpful call operator, explained how to get gas meter removed after heat pump installed. Friendly and efficient
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Posted 5 months ago
I was very happy with Pete, he answered my question clearly and quickly changed my to tariff to more cost effective tariff.
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Posted 5 months ago
Very pleased with Nia, her response to my enquiry was dealt with very quickly and efficiently. Well done.
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Posted 5 months ago
On hold for about 5 mins, but free so no problem. Once answered, Very quick response to my query ref fixed or flexible & monthly £. Thanks to Garima K. nice & friendly & did it all there & then.
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Posted 5 months ago
Courteous and efficient as always. Thanks for your advise.
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Posted 5 months ago
Very quick answer to call rather than the long wait I often experience with other companies. Very pleasant, patient and helpful.
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Posted 5 months ago
Spoke to Sim on the phone this morning and he sorted out the fixed tarrif for us that we wanted, as there wasn't an option to do this online.
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Posted 5 months ago
Great help and support
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Posted 5 months ago
Sam was fantastic. Even though is a little ill at the moment, he was powering through! (You should give him the day off as a reward ;) ) He was class, listened to me, and addressed any concerns. Octopus Energy is so easy with people like Sam, other companies in the past, I think you can guess who, have been shocking. We need more companies like Octopus Energy! That help people, not put them on a call to a robot for 25 minutes.
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Posted 5 months ago
Great customer service from Kieran!
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Posted 5 months ago
Great customer service, solved my problem effectively and promptly.
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Posted 5 months ago
Very good customer service
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Posted 5 months ago
Jacob answered all my questions about renewal quickly & competently so that I am now set up for the next 16 moths and have no further worries.
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Posted 5 months ago
The lady I spoke to was most helpful and I have made a saving by joining you.
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Posted 5 months ago
Octopus energy is rated 4.3 based on 7,958 reviews