“I had the pleasure of interacting with Parveen from Octopus Energy, and I must say, the service was outstanding! Despite being a busy time, Parveen was incredibly professional, friendly, and attentive. All my queries were addressed thoroughly and with great care, making me feel valued as a customer.
It’s not every day you come across such dedicated customer support. Parveen’s ability to combine efficiency with warmth truly stood out. I highly recommend Octopus Energy and want to personally thank Parveen for the excellent assistance. Keep up the great work!”
“Kieran was so helpful! Helped me set up my new account in my new place even though my move out and move in dates didn’t align. Helped me set up my direct debit and answered all my questions about both my accounts. Very communicative, helpful, and cheery! Made such a difference during what is usually quite a stressful time - moving house and setting up accounts etc. thanks so much, Kieran!”
“A am new customer of two days and spoke to Brad today regarding a gas smart meter he was extremely helpful after explained my circumstances, within 10 minutes he rang me back to inform me that,it had been actioned.Great Servie thanks”
“Such a good experience speaking with Octopus today when I was feeling so stressed about moving house!
Niamh B reassured me, answered my questions and gave me advice.
Fantastic service
Thank you so much”
“I signed up for the SEG scheme just now and was very impressed by the way it was all handled so quickly and smoothly. Doris, who answered the telephone was very helpful and made allowances for my deafness, which was great. Many, many thanks Doris.”
“I spoke to Phoebe- she was excellent, really helpful and sorted my queries straight away. She also sorted some additional help for me.
Can’t praise octopus customer service enough”
“What a refreshing change,to speak to an actual person .Dominique was both professional yet very friendly and understanding. She explained everything really clearly and patiently and could not have been more kind and helpful.Thank you so much ,I'm so happy to be joining Octopus.”
