“You don't realise how ecstatic I was when Caitlin answered on the other side. Just speaking to a human being on the other side you can clearly understand and who also clearly understands your queries and helps you resolve any issues as I could not find where I needed to go on the link to sign in as a new customer. Not all of us are online wizards.
Caitlin was God sent & did it for me within minutes it was done. Phew!!!!
Thank you so much for your help Caitlin.
Will definitely recommend you guys to other people.”
“Thank you to the lovely man who signed me up. He was very helpful and friendly and whole experience was pleasant and I would recommend yourselves to anybody
Thank you”
“Really helpful man, explained that Octopus was only giving out free electric blankets to over-65's on limited incomes. (I'd watched a TV programme which hadn't mentioned any t&c's, just over-65's).”
“Very friendly help from Thomas. We went through the various options and he made it easy to understand the process with a very professional attitude plus some added friendly chat as well !!”
“Alex was wonderful in helping me today, she was patient and polite in spite of a poor telephone line and sorted my issue very efficiently. Thanks Alex.”
“I spoke to Tom on the phone this morning and he was absolutely fantastic! He helped resolve the problem I was having instantly, and was truly to exception to regular customer service calls. We had a lovely chat while setting up my account, it was a great start to the morning.”
“Excellent customer service and very supportive when having huge issues switching to them from another supplier who were just abysmal. Anne Marie was awesome at Octopus.”
“They fitted air scource heat pump. All the members of the team who did the work were pleasant, tidy, clean and efficient. They cleaned up every day before going home, they treated us and our home with respect, and made us feel special. We are pensioners and have had difficulty getting to grips with the system, ( although everything was explained at handover) but a phone call brings someone out the same day, to help us. Usually a problem on our side. Fantastic company.”
“I wanted smart meters, mainly as the old meters were 23 years old. 3 failed appointments at previous supplier - so switched to Octopus . Got the meters installed in 10 days joining them. Good installer and comms were very good. Thank you. (Note:- 'trustpilot' rejected my review - ? ?”
“Regretfully, I was duped by con artists and lost $67,000 in a single month. I was overcome with devastation as soon as I discovered that this company had deceived me. However, as soon as I reported the situation to M_E_R_S_E_Y_H_I_P. COM, they moved swiftly to help me. It just took five days, and I was glad to get my money back.”
