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Octopus energy Reviews

4.3 Rating 7,966 Reviews
82 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
Octopus energy 1 star review on 10th April 2025
Jamesc
89
Anonymous
Anonymous  // 01/01/2019
Great help on the phone clear and professional excellent service!
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Posted 6 months ago
I received an outstanding costumer service from Rahim. Thank you, nice and easy, straightforward and efficient. Cannot recommend enough.
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Posted 6 months ago
Good costumer service
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Posted 6 months ago
Thomas was lovely accommodating and friendly had nice general chat as-well, didn’t complain about the noise of the children in the background, helped me switch over really quickly hassle free . Thank you :) ⭐️⭐️⭐️⭐️⭐️
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Posted 6 months ago
Eloise was very friendly and helpful, she confidently answered all my questions, explained everything, and gave good advice. Everything I wanted was changed and dealt with very efficiently in a very short time. Thankyou
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Posted 6 months ago
Nathan was very friendly and helpful. He dealt with my enquiry quickly and professionally. All my interactions with Octopus customer services have been very positive and efficient.
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Posted 6 months ago
Great customer service i spoke to Jacob who was very helpful and talked me through my options going forward with my energy account
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Posted 6 months ago
Prompt answer to my call, no-nonsense questions and answers.. and a corrected bill in minutes!
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Posted 6 months ago
Thomas was very nice and helpful. Brightened up my day. Good knowledge, patient and a credit to Octopus
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Posted 6 months ago
Felicity was excellent and explained the process very clearly.
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Posted 6 months ago
Parveen was very efficient at resolving my complaint and ensuring things went smoothly.
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Posted 6 months ago
Great service and eay to switch. The agent was excellent and patient and very helpful throughout the call. One small thing i would like to confirm is next payment as due on 20th and already have a huge bill coming out for previous supplier...which means i got over 600 pounds tp pay in one month.
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Posted 6 months ago
Mandy has replied to me and given me the good news I was hoping for. At last I can relax over the matter.
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Posted 6 months ago
I couldn’t believe how easy to sign up with customer service support who talked everything through to completion
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Posted 6 months ago
Tom was very friendly, very helpful and understanding! Fantastic employee and made signing up Octopus so easy! Thank you :)
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Posted 6 months ago
Thomas was very helpful and answered all my questions. Made transfer of my energy supply to Octopus easy and straight forward. Thank you.
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Posted 6 months ago
Proficiency of the agent was great. So refreshing to other brands
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Posted 6 months ago
The lady i talk with was very hepul and genuine
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Posted 6 months ago
Rang for some advice on when I should do my next fix & Mandy was very helpful with her advice. This was the first time of me ringing customer services and it was lovely to have such a nice person on the other end of the phone.
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Posted 6 months ago
Elouise gave excellent service today. She was courteous and answered all my questions.
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Posted 6 months ago
Octopus energy is rated 4.3 based on 7,966 reviews