“Had a really positive experience today setting up transfer of account for my new address with mollie she was very kind and patient with me inviting me to ask questions whenever I needed overall very friendly and helpful despite me asking her to read out the terms and conditions to me.”
“I have called twice already to try and pay my bill as one was not generated by smart meter. The First Lady said she would be in touch in 24-48 hours as they would troubleshoot the smart meter but never heard anything so I called back a week later and gave meter readings and he said he would generate a bill within 30 mins and nothing happened so I called back again today and Mark H Cov 10 said he could see transcript of call but nothing was entered into the system so not only did he generate the bill he knocked some money off for the inconvenience and was super lovely and efficient fixing the issue and said if I don’t receive a bill next month to call again but hopefully they will fix the meter by then.”
“Emily was SO helpful when we contacted Customer Services to switch to Octopus Energy. She was polite, patient, knowledgeable, confident and an absolute pleasure to deal with. Well done Octopus - Well done Emily :)”
“Emily was fantastic! She explained everything perfectly and really made us feel confident and welcomed to Octopus Energy. Their feedback time was impressive and generally great customer service. I would definitely recommend :)”
“Everything is as done quickly and smoothly. English was very good, the consultant was as very polite and patient. I’m very happy with the service provided by phone.”
“So sorry I hit the wrong star. Parveen should have 5 stars. She was extremely helpful, explained everything very clearly and I learned a great deal from her. Octopus Energy employs very good people and I always feel confident with the service I receive.
Thank you again Parveen for everything today.
Best wishes
Angela Watts”
“I spoke to Innocent today. He was incredibly kind, efficient and helpful. I felt like he really cared and went above and beyond to do his best for me and my family. Thank you so much - I love the company and customer service is outstanding.
Innocent ended the call with some words of kindness that genuinely brought tears to my eyes. I am going through a really difficult time and his kindness to me as a stranger properly helped me. Thank you.”
“I’m new to Octopus and also to my solar panels, battery & air source heat pump so needed a few questions answered - Parveen was excellent help to me; she listened to me and then clearly provided the information that I needed. Thank you Parveen!”
