“Mollie was a fantastic person who helped me through all the important changes in suppliers, spoke clearly and was on point with every question I asked, credit to your team”
“We have just joined Octopus Energy and Emily explained everything in an excellent, professional manner.
She answered all queries efficiently and made the whole experience easy.”
“Excellent service switched to octopus and Radhika one of the team explained everything to me about the best plan to take and costs.absolutely fantastic service from Radhika and wouldn't hesitate to recommend octopus energy to anyone.”
“Areeba sorted out our Business switch query right away. Amended the start date to suit us, added the referrer code we had. All sorted to our satisfaction. You can usually talk to these people on the phone quickly, a real blessing. Cant even get an email or phone number with other suppliers. well done Octopus Energy.”
“We’ve always felt happy with our Octopus Energy service since switching around 4 years ago and have rarely needed to contact their customer service team. I had a query today about compensation following a network outage - I didn’t really know where to start and called Octopus as a first port of call. I was given good advice from a friendly member of the team who was patient and helpful. I didn’t have to wait long to be connected, and the person I spoke to was able to advise me without needing to pass me to multiple agents so the call was quick and my query resolved without issue.”
“The Octopus representative Dexter was so helpful to us today. Explained everything we needed to know. He went above and beyond to give us all the details and price points.
Well done Dexter 👍”
“Faultless service. Just rang Octopus to transfer money into my account, if only other companies were as easy to contact over the phone. Best energy company around, certainly the best I’ve used.”
“Well....yesterday the 11th of February at 2:32 pm,I decided to leave edf,because it's too expensive. I called Octopus and a gentleman with the Mo answered my call and gave me all prices and all information about Octopus...Mo was fantastic and he gave an Outstanding Service over the phone...after half hour I said to Mo, I will leave edf and switch with Octopus..Today I wake up very happy...I'm pretty sure that I will state longer with Octopus....Thank you..Luis”
“Thank you Paula for clarifying a few things for me. I had been a little bit frustrated over the last few days as the response from Octopus hadn't been the usual brilliant and quick response! I understand you have been very busy but I do appreciate the fact that you have emailed me now to confirm our telephone call and also to confirm the payment you took out by mistake is going back into my account.
Many thanks.
With kind regards
Ting”
“Mylah has a very nice and positive attitude on the phone, along with very clear infomation on any questions i had in regards to the tarriff and transition.”
“Mandy answered my call very quickly, checked my meter type and corrected my telephone number. Its always a pleasure to call Octopus as they are so nice and helpful.
Thank you Octopus”
“My call was answered quickly by Mark and he went through my possible options for a new fixed tariff, and discussed the pros and cons of a short term increase in rate against a longer term gain, which what I was looking for. As usual really good customer service from Octopus. (Also he didn't ask me to write a positive review !)”
