“spoke to Doris regarding renewing my octopus tariff very pleasant and helpful taking time out to find the best deal for my wife and I. So glad I chose Octopus as my energy supplier. 👌👴”
“Radica was very helpful and very pleasant and made my hour + phone call pass so quickly, a credit to octopus, she made the switch so easy 😀 so thank you”
“Sam arranged an appointment for the installation of a smart meter for me.
This was done efficiently and with politeness.
Ensuring that I knew what was to happen and when.
First class.
Thank you”
“It was a pleasure to speak to Thomas today. In the middle of a long list of mundane phone calls he brightened up my day, bringing humour and personality as well as dealing with the business in a professional manner, giving me confidence in everything he was telling me. This kind of customer service makes all the difference and is the reason that I keep using Octopus every time.
Thank you Thomas :)”
“I've just switched to Octopus and had a lot of questions about how things worked with my heat pump and solar panels - Areeba was very helpful in answering them and getting me set up correctly.”
“Hi . I spoke to Jacob today about our account and difficulties that we are having, he listened to everything i had to say and helped set a cost that we can now afford. He also advised on our tariffs, which i will review . His professionalism and understanding says a lot about how Octopus Energy look after their customers.”
“I spoke to a lady called Parveen she was very helpful and understanding in my situation and helped me with what I needed she was very polite great customer service would like to say a big thank you.”
“I spoke to Greg Jackson who I found very helpful and explained the process. I hope the same level of customer service is available over the phone if we encounter any problems.”
