“As a new customer, I called as I could not find meter readings, Doris was very helpful and assured me that this would be sorted as I have a smart meter.”
“I have moved back into my home after travelling for a year and it's been a massive headache contacting various utility companies to renew/set up all of my accounts - Bal at Octopus made it incredibly easy and low effort for me, and was super friendly in their interactions with me!”
“I'm giving this review 5 stars because Thomas was incredibly helpful, friendly, kind and professional.
I very much hope that Octopus Energy live up to be as good as their excellent member of staff!”
“I had a concerning issue with previous providers of energy and Amaan was really helpful and put me at ease.
He has a lovely, natural communication style and as this was my first contact with your company, I found it to be a really great experience. Thank you Amaan”
“I have never received lovelier customer service over the phone in my life than I just did from Thomas at Octopus Energy.
I think we can all agree that no matter the company, you're going to be waiting in a queue and listening to whatever hilarious phone music they have until someone can speak to you. For context, I waited 40 minutes on the phone for Utilita Energy and when the man finally answered, he was cold, uninterested and immediately dismissive. I waited 8 minutes on the phone for Octopus Energy and was helped thoroughly, kindly and efficiently by Thomas. He was extremely kind and patient - given my scottish accent. He made me feel like an equal and a human being instead of just another number, and it was a complete breath of fresh air!
He made the transition process from Utilita to Octopus extremely easy and explained everything to me in a warm, simple way.
It's always quite anxiety inducing when you know you need to phone suppliers, whether it's energy, internet or whatever else, but I can safely say that my anxiety was eradicated speaking with Thomas, and I'm relieved to be with Octopus Energy knowing that my phone calls are going to be handled so much better and with much more care.
Thanks, Thomas, for your kindness today. I needed the win.”
“I have set up my account today with Mr Shohidul who was very helpful throughout the call. The process was smooth, he explained everything to me and we did everything over the phone. I highly recommend them and the service they provide.”
“Kai answered the phone within 10 minutes (a busy Monday morning) resolved the problem that I had and answered my other questions promptly.
Hard to fault.”
“Dexter was the most efficient, professional and polite individual I have spoken with in all the years of dealing with 'call centre' operatives.
My issue was resolved within minutes with flawless communication!
This is what I want when dealing with my utilities!”
“Helpful customer service representative( Maariyah), she had good knowledge of available tariffs and options for me. Was able to switch me to octopus easily.”
“Sam was very helpful and very kind while I was on the phone trying to get my gas reconnected to your company .
l am a pensioner and sometimes I get nervous while dealing with the internet.So it was nice to have someone like Sam to speak too.”
